SUMMARY:

To obtain a position as a valued employee within a challenging and professional enterprise, working as an individual or a member of a team oriented project to increase productivity and reach company’s goals.

TECHNICAL SKILLS:

Operating Systems: MS Windows OS 7 / 8.1/ 10, MS Server 2003/2008/2012/2016. MAC OS X Lion, Mountain Lion, Mavericks.

Certifications: A+, Network+, proprietor software training, Working towards AWS Solutions Architect Associate certification.

Software: Windows OS, Windows server OS, MAC OS, Office Suite 2003/2007/2010/365 , Lotus Notes, Remedy, Siebel, Altiris, Citrix, Active Directory, Bomgar, LANdesk, GHOST, Antivirus (McAfee, ESET), MS Project, Adobe Photoshop, Symantec Solutions, iManage, eRoom, SCCM, Sharepoint MOSS and 2010, Adobe Acrobat, CISS, FRX drilldown, Forecaster, BI360, ACT, Microsoft CRM

Hardware: Laptops, Desktops, Servers (Dell, HP), Printers (HP, Ricoh, Xerox), scanners, firewalls, NAS storage systems, physical RSA tokens, and switches/routers/hubs.

WORK EXPERIENCE:

Confidential

Virtual CIO/ Solutions Engineer

Responsibilities:

• Involved in initial sales process from describing the components of the maturity model and technology roadmap to performing network discoveries using Rapitfire tools including PCI and HIPPA compliance.
• Acted as tier 4 after the Helpdesk (tier 1) and the NOC team (tier 2 and 3) for any issues involving a physical need to be at the clients location.
• Continually adviced clients on technology trends and opportunities within their environment as well as pitching new products as they were made available by our vendor partners.
• Developed the evolving cloud - based product portfolio and acted as the primary account relations manager with each vendor.
• Ongoing client satisfaction, retention, and account expansion for MNS accounts.
• Coach, mentor, motivate and supervise MNS/Professional Services team members and contractors and influence them to take positive action and accountability for their assigned work.
• Developed best practices and tools for the team and the accounts the team supports.
• Performed troubleshooting and resolution of network faults. Network documentation and diagonostics.
• Presented quarterly review and technology plan documents to clients describing services provided by Helpdesk and NOC teams as well as presentation of network condition to assist customer in planning for IT direction.
• Configured, supported and administered Windows Server 2003/2008R2/2012/2016 Active Directory networks.
• Virtualized host servers using VMware Sphere, and configured them according to the business need (exchange, domain controller, file server, etc).
• In charge of implementing storage solutions from snapshot solutions like Storage craft to file level disaster recovery backups using Continuum BDR offerings.

Confidential

Senior Systems Administrator

Responsibilities:

• Engaged in weekly meetings to best suit clients and their support and engineering needs.
• Exchange 2010,2013 and MS O365 administration.
• Took part in a project to introduce Microsoft Skype for Business into the existing VoIP system.
• Lead a project to update 100 users to new HP Latitude computers running Windows 10 and Office 2016 from a Windows 7/Office 2007 setup including moving their data and any personalized changes.
• Designed GPO’s specific to environment from simple tasks as changing the lock screen on all computers in the network to manipulating IE settings to work with the different systems/applications implemented to name a few.
• Worked with team members and vendors to come up with the best strategy for the environment.
• Created all new documentation pertaining to ITIL reforms. Dealing with everything from new AD account creation, SLA management, software installation how-tos and basic troubleshooting steps.
• Troubleshoot service issues as they relate to E-mail, VPN, DNS, Intranet.

Confidential

Network/Systems Engineer

Responsibilities:

• Responsible for all infrastructure work for networking, application and desktop/server support for clients spread out through the DMV area.
• Engaged in talks with vendors to find solutions for client specific needs and kept a great working relationship.
• Engaged in weekly meetings to best suit clients and their support needs and emailed clients with items fixed, items pending and warranty deadlines on their equipment/software licenses.
• Deployed software upgrades and patches through SCCM environment and created and maintained OS images for our different clients if they had this technology available in their environment.
• Maintain backups of Windows/Linux systems using Backup Exec Solution in our smaller clients and Datto on our bigger ones with more critical servers and information.
• Implemented network changes following design layout including routers, switches, access points, firewalls, SAN, NAS and other devices by such companies as: Cisco, Fortigate, Smoothwall, Datto, Dell, Linksys, and Ruckus.
• Remote administration of servers and network devices using different tools such as Terminal Services, VNC, VPN, and SSH.
• Exchange 2010,2013 and MS O365 administration.

Confidential

Network Administrator

Responsibilities:

• Exchange 2010,2013 and MS O365 administration.
• Administered Active Directory from creating groups and objects to applying permissions set by upper management.
• Responsible for any issues pertaining to operating systems, servers, and first line of network troubleshoting, anything more advanced, I would work with the network engineering team.
• Managed our summer intern and Tier 1 Service Desk Analysts to increase workflow communication and productivity as well as training of other network administrators on the WAN setup.
• Remote administration of servers and network devices using different tools such as Terminal Services, VNC, VPN,SSH, etc.

Confidential

Senior IT consultant

Responsibilities:

• Had a weekly schedule of onsite visits to clients and worked on any issues that came up remotely using Turbomeeting.
• Exchange 2010,2013 and MS O365 administration.
• Responsible for migration from hosted email to Microsoft Office 365 and a domain change to a new location for one of those clients.
• Proposed solutions and advice to upper management to increase productivity and decrease downtime.
• Dealt with clients in the restaurant, law firm, architectural firm, and medical industries engaging PCI and HIPPA compliance where needed.

Confidential

Senior Application support consultant

Responsibilities:

• Created a workflow tool in Sharepoint for better filing and auditing with firmwide account activations/deactivations/access to move away from paper.
• Created a workflow tool in Sharepoint to manage Change control requests.
• Created a workflow tool in Sharepoint to create reports on aforementioned tools.
• Supported all tools created and the ones in place for any changes assigned through management using Sharepoint Designer and the web interface.
• Supported and administered access requests to our Sharepoint intranet MundoNextel which was hosted outside of our environment.
• In charge of quarterly reports of invoice data using Bravo software and coordinated with all markets to make sure data is correct (Brazil, Chile, Peru, Argentina and Mexico)
• Administrator of Sage FAS Fixed assets depreciation and responsible for reports on acquisition and disposal of firmwide assets.

Confidential

End User Support Engineer/ Windows Administrator

Responsibilities:

• Responsible for updating our asset inventory including but not limited to: printers, laptops, desktops and PDAs.
• Administered the telecom side of things through Cisco Unity Connection VOIP solution software which was hosted virtually.
• Part of a team responsible for virtualizing all physical servers through VMWare solutions.
• Built ISO images using GHOST for all the different dell system models supported by the enterprise.
• Recovered data through backup software, especially PST email files that might have become corrupt
• Migrating users on a hierarchy basis from XP to Windows 7 and Microsoft Office to 2010.

Confidential

Desktop/Network Support

Responsibilities:

• Provided remote support for Windows 7, Microsoft Office 2010, and MAC O/S.
• Troubleshooting of software issues with end-users. Provided research, guidance, and wrote documentation.
• Remotely connected to end-users when necessary.
• Worked diligently and punctually on all tickets that came through the service desk cube and dispatched them to the correct teams if issue was application specific.
• Used Bomgar and LANdesk to remote into customer’s systems if issue couldn’t be worked out through phone instructions.
• Created and troubleshot Peoplesoft accounts and Sharepoint inquiries.

Confidential

Project Engineer

Responsibilities:

• In charge of dispatching engineers for project at hand either through the implemented network or the LTE network being tested.
• Resolved trace routes to find root of problem so engineers would be better equipped to look at issues.
• Made sure engineers were informed on any changes from upper management and tracked their progress through completion.
• Traveled to Kansas headquarters to be in tune with changes in the network and to visit the data center

Confidential

Helpdesk Administrator

Responsibilities:

• Provided support for migration / deployment of Windows 7 and MS Office 2010.
• Supported transition to end users for installation, configuration, upgrade, troubleshooting, and fix all soft/hardware issues.
• Installed VDIs for remote users and administered them using VIC and also the provision management console.
• Configured Parallels to create Windows virtual machines on Mac computers.
• Documented all new issues in our knowledge base for the team to use in future support requests.
• Configured systems for new hires and existing employees including but not limited to email implementation, adding system to domain and creating accounts in Active Directory.

Confidential

User Support Engineer

Responsibilities:

• Provided support for migration / deployment of Windows 7 and MS Office 2010.
• Supported transition to end users for installation, configuration, upgrade, troubleshooting, and fix all soft/hardware issues.
• Administered McAfee Safeboot Encryption security- hard drive encryption software for laptops of Partners and high ranking executives.
• Clear, concise writing and communications skills that facilitate succinct, easily understood technical documentation and user training.
• Managed inventory of printers, Pc's, loaner pool and related hardware and equipments.
• Cleaned up SCCM and made sure all reimaged laptops were taken out of SCCM before being deployed for consistency.