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Soc Architect Resume

Las Vegas, NV

SUMMARY:

  • Customer - focused technology professional, armed with expertise in IT, Network Security and SOC/NOC Operations. with exceptional problem-solving, research, communication, and systems knowledge.
  • Keen attention to detail, within competitive, fast-paced environments.
  • Thrive in environments that constantly embrace new challenges and new technologies that let me work in a dynamic environment with the ability to drive customer and business process. Continuing and through specialized s.
  • Consistently increasing career objective by moving into positions with more responsibility.
  • Created and implemented forty new processes and procedures thus creating more efficient and knowledge cross for employees.
  • Installed and assigned two factor solutions for over 300 employees.
  • Coached new employees through their first week of SOC Operations.
  • Creation of executive level reports regarding sales data consequently improving corporate output and improving company’s revenue.
  • Single handedly managed extreme Daylight Savings software glitch that caused every store in the US Market to come to a standstill.
  • Installed configured and managed Secret server instance

CORE COMPETENCIES:

IT Security | Compliance | Security Services | IT Management | SOC Analyst Threat Intelligence | Forensic Analyst | DDoS Support | Web Application Firewall Anomaly Detection | Cloud Security |PCI Compliance | Vulnerability Management Customer Support | SOX Compliance - Job Changes & Employee Termination

TECHNICAL ACUMEN:

  • Qradar|Secret Server|Kiwi syslog|Amazon AWS|Firewall |Nexpose| Virtual Private Network (VPN) | Internet Protocol Security (IPsec) | Secure Sockets Layer (SSL) | Public Key Infrastructure (PKI) SOC /NOC Operations | Windows| Windows Server | Active Directory | Microsoft Office Suite | Office 365 | Microsoft Visio
  • Intrusion Detection System (IDS) | TCP/IP | HTTP| Load Balancing | DLP | DUO | RSA Multifactor | Network Performance Management Vulnerability Management (Nessus) | PCI DSS | Phishing | Linux | Internet Applications | SIEM | Splunk | ArcSight | Proxys
  • NMAP | Scripting |Switching | Routing

PROFESSIONAL EXPERIENCE:

Confidential, Las Vegas, NV

SOC Architect

Responsibilities:

  • Implementing a snap in SOC solution, integrating new technology using Amazon AWS VPC along with Confidential virtual firewall matching existing infrastructure requirements.
  • Creating a second fully functioning cloud SOC solution allowing for expansion, redundancy and flexibility as needed.
  • Investigated SIEM events created tickets and documented incidents for Fortune 500 customers in Las Vegas

Confidential, Ann Arbor, MI

Security Operations Analyst

Responsibilities:

  • Provide technical support according to the process and procedures defined by Confidential ’s during Business hours and during on-call rotation (24x7x365 basis) when applicable.
  • Handling events such as identifying user security issues, extensive troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools. The events can include hardware/software failures as well as security breaches, threats, or network connectivity issues.
  • Regularly provide high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network security issues.
  • Responsible for being Sarbanes-Oxley Act Section 404 (SOX) compliant regarding job transition access and employee termination.
  • Professionally answer inbound security-related calls and provide users with the best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security-related user complaints, and escalate according to established procedures.
  • Handle incident, users, stakeholders, franchisees and customers’ requests and questions received via phone, e-mail, or an internal ticketing system in a timely and detail-oriented manner to resolve a multitude of information security related incidents.
  • Interact with, configure, and troubleshoot SIEM platform, Endpoint systems and other related systems via proprietary and commercial consoles. Meet service level agreements regarding response time and client notification.
  • Meet service level agreements regarding response time and proper notification. Remotely manage devices and security systems to correct problems. Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
  • Define, implement and manage standards, guidelines, baselines, processes and procedures for the SOC.
  • Serve as the technical liaison between the Security Operation Center (SOC) and the Store support teams.

Confidential, Ann Arbor, MI

Network/Desktop Support Technician

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users. Maintain daily performance of computer systems.
  • Respond to email messages for end-users seeking help.
  • Ask questions to determine nature of problem.
  • Walk end-users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with end-users to ensure issue has been resolved.
  • Gain feedback from end-users about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Confidential, Ann Arbor, MI

Point of Sale Support Technician

Responsibilities:

  • Supports and maintains proprietary POS system computers.
  • Supports and maintains proprietary POS related devices, like POS printers, scanners and credit card readers.
  • Prepares various reports; performs special projects.
  • Interacts and communicates with various franchisees and individuals throughout the company.
  • Prepares documentation of all adds, moves, and changes throughout the network.
  • Performs related duties as required.

Confidential, Nashville, TN

Enhanced Mobile Support Technician

Responsibilities:

  • Supports and trains customers on using their mobile devices
  • Supports and trains team members to handle calls and request
  • Live chat support with end users independent research on mobile innovations

Confidential, Ann Arbor, MI

Technical Support Specialist

Responsibilities:

  • worked with customer through phone support to fix internet phone and video issues created tickets to track issues and dispatch on site technicians provisioned phone numbers and caller ID settings
  • Provisioned Internet speeds and wifi settings upsold customers to more products and services

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