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System Administrator Resume

SUMMARY:

To secure an Information Technology position that will utilize my experience with computer programming, networking, hardware, I.T., security and software support. Skills & Abilities Networking, Routing, Security, System Design, Installation, Virtualization, Break - fix, Support, Problem Solving, Troubleshooting, Windows OS and Linux OS.

SKILLS:

  • Technical Support / Helpdesk roles
  • Goto Assist / Goto Meeting / Remote Desktop / VNC / TeamViewer / LogMeIn / VMware / ESXI / Oracle VM VirtualBox / Microsoft Hyper-V / Citrix VM XenServer
  • POS Experience Installing / configuring / setting up / trouble shooting
  • Customer Support experience
  • Remote Assistance / Setup / Trouble shooting / Break fix
  • 17 years of software support.
  • Basic Cisco Routing Knowledge.
  • Securing and hardening servers and workstations.
  • Mid-level Linux knowledge.
  • Enjoys learning new technologies.
  • Basic security penetration testing for servers, workstations, networks and wireless AP.
  • Hardware and electrical knowledge.
  • Disassembly and reassembly of hardware and component’s experience.
  • Understanding of DNS, DHCP, Email, HTTP, SSL, SSH, and TCP/IP protocols and applications
  • Building and supporting physical and virtual servers experience.
  • Supporting and configuring devices using only remote access experience.
  • Windows and Linux operating systems knowledge and experience.
  • Troubleshooting malfunctioning servers experience.
  • Troubleshooting networking equipment experience.
  • Troubleshooting IT services experience.
  • Customer-facing systems experience.
  • Building and supporting web servers experience.
  • Building and supporting IPv4 networks experience.
  • Large environments with 10s or 100s of servers experience.

EXPERIENCE:

Confidential

SYSTEM ADMINISTRATOR

Responsibilities:

  • Planned and migrated Dell servers and several server roles such as dns, web servers, email servers, database servers and file servers from Windows to Linux which still serve the needs of the company today
  • Designed and implemented a backup plan for the data and restored it.
  • Designed and built www.psutraining.com and www.mynewlife.us.com
  • Migrated 30 linux servers to Virtual Machines consolidating 30 to 9 physical machines.

Confidential

I.T. / Customer Support sPECIALIST

Responsibilities:

  • Setup and configure servers, workstations, networks, software, access points, laptops, virtual machines and peripheral equipment for internal systems. Hypervisor and VMware.
  • Trouble shoot, repair and support customer systems, services, networks, software and hardware.
  • Setup operating systems, software with, oem discs and other custom media for internal systems.
  • Resolve customer, employee and client needs, issues and problems.
  • Answer questions, concerns and make recommendations.
  • Remote installation and configuration via GotoMeeting, VNC and Remote Desktop on client systems and networks.
  • Document, create and follow up cases, resolutions and trouble tickets with software. Redmine, IBM Notes and Outlook.
  • Document, create cases, trouble tickets and detailed files of what was done, including customer history.
  • Install, maintain, secure, backup, repair, upgrade, migrate and network external / internal systems.
  • Work with Windows XP, 7, 8, Server 2003, 2008 and 2012, Outlook 2003, 2007, 2010 and 2013. Exchange Server 2003, 2007, 2010 and 2013. Office365.
  • Administer Active Directory, Virtual Machines and Exchange Servers.
  • Setup and configure SQL Express. Repair and troubleshoot IIS 6 and 7.
  • Work with and troubleshoot Mapi, and PST files. Importing, uploading and repairing.
  • Setup networking, shares, printers, software, email and accounts.
  • Catalog and maintain installation media

Confidential

Installer / Support TechNICIAN

Responsibilities:

  • Setup and configure servers, workstations, networks, software and access points
  • Trouble shoot, repair and support customer systems, networks, software, hardware and drivers break / fix
  • Setup / reload images, operating systems, with Norton ghost, oem discs and other custom media.
  • Install and configure anti-virus / anti-malware software, clean, remove and disinfect systems of viruses, malware and root kits..
  • Install and configure backup software and strategies, recover and restore backup sets, files and other media.
  • Resolve customer, employee and client needs, issues and problems. Answer questions, concerns and make recommendations.
  • Remote installation and configuration via GotoAssist, GotoMeeting and Remote Desktop on client systems and networks.
  • Document, create and follow up cases, resolutions and trouble tickets with CRM software.
  • Document, create cases, trouble tickets and detailed files of what was done, including customer history.
  • Install, maintain, secure, backup, repair, upgrade, migrate and network. Operating systems.
  • Strong focus with Windows XP, 7, 8, 10, Server NT4, 2003, 2008 and 2016
  • Install, configure, backup, restore and repair SQL Express.
  • Setup networking, shares, access points, printers, scanners, and other peripheral equipment.
  • POS experience with card readers, receipt printers, product scanners and terminals.

Confidential

SYSTEM aDMINISTRATOR

Responsibilities:

  • Setup and maintained email, web, dns and file servers.
  • Setup Active Directory Domain, Exchange Servers / Mailboxes / Users.
  • Design, maintain and build a network for these servers, including workstations
  • Deal with users and customers on a daily basis to handle their problems and needs
  • Design, build and maintain multiple websites and databases for this company
  • Assemble and disassemble PC’s, laptops and servers

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