Desktop Support Analyst Resume Burlington, NC - Hire IT People

SUMMARY:

Extensive experience in network systems management
CompTIA A+, Network+
Experienced leadership qualities
Technically proficient with the use of call management applications
Confident and comfortable in critical thinking
Experienced in performing, maintaining, and troubleshooting network management functions
Direct knowledge installing and operating IP based high speed electronic nodal systems
Experienced Windows technician (Windows 7/8/10)
Desktop support Tier 1 and Tier 2 experience
Help desk Tier 1 and Tier 2 with some Tier 3 experience
Current secret security clearance
Currently enrolled in college pursuing a bachelor’s in networking and cyber security

PROFESSIONAL EXPERIENCE:

Desktop Support Analyst

Confidential - Burlington, NC

Provide level one and level two technical support to 80+ on site and remote end-users.
Performed account provisioning; created user groups, accounts, and password resets.
Installed, configured, updated, and maintained all internal software and hardware resources including printers, laptops, client workstations, thin clients, and mobile devices.

End User Support Specialist - Contract

Confidential - Greensboro, NC

Provide level one and level two technical support to 1200+ on site and remote end-users.
Monitored, organized, and edited help desk tickets in Footprints ticketing system..
Make full use of standard problem and resolution practices via Standard Operating Procedures, standard incident descriptions, and via the Knowledge Base when troubleshooting problems. Document solutions to common problems/resolutions.
Performed account provisioning; created user groups, accounts, and password resets.
Installed, configured, updated, and maintained all internal software and hardware resources including printers, laptops, client workstations, thin clients, and mobile devices.

Desktop Support Technician - Contract

Confidential - High Point, NC

Provide support services and preventative maintenance on hardware: PC’s, printers, monitors, and scanners.
Install, configure, upgrade, and troubleshoot hardware or software components.
Provides desktop application support, including installation, configuration, and troubleshooting
Provided Installs, Moves, Adds, Changes (Mac OS and Windows) to network and support services.
Solved tier 1, tier 2, and some tier 3 issues from users using Heat ticketing software.
Provided assistance in the effective use of a wide range of applications and developed instructions which will enable users to operate systems.

Network Systems Administrator

Confidential

Installed, operated, and supervised IP based high speed nodal systems. Performed network management functions in support of maintaining, troubleshooting, and re-engineering of nodal assets. Installed, configured, and maintained Cisco Routers and Switches.
Installed, troubleshooted, and maintained multi-platformed Windows based systems and PC’s under moderate stressful conditions.
Created, installed, and troubleshooted Cat V/VI and Fiber Optic cable with various equipment.
Installed, configured and mapped printers on network via print server as well as installing printers locally and shared where necessary.
Performed tier 1, tier 2, and tier 3 troubleshooting of PC’s as well as configure and deploy on the local domain. Routinely added and removed PC’s on the domain.
Routinely used Active Directory
Test equipment voltage during troubleshooting procedures.
Installed, supervised, and operated large and small electronic switches, system control centers, line of sight radio systems, satellite transportable terminals, and other equipment associated with network switching operations.
Provided technical support for Windows XP/7/8/2000/ME
Conducted site survey for Communication Relay Group and Antenna Mast Group.

Desktop Support Technician

Confidential - Hemet, CA

Assisted staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participated in varied computer platforms in multi-layered client server environment.
Updated and maintained computer inventory and surplus equipment.
Maintained and resolved issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
Ensured desktop computers interconnect seamlessly with diverse systems.
Maintained passwords, data integrity and file system security for computing environment.
Interacted with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Identified and repair hardware and network connectivity issues.
Established VPN access for all remote users.
Assisted in technical upgrading and maintaining of entire desktop systems.
Supported in testing and deployment of new applications and systems.