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Associate Systems Administrator/desktop Support Resume

SUMMARY:

  • I am an Information Technology, PM and Administration Professional with over 20 years’ experience, currently seeking a permanent, full - time position with a company with which I can stay for the remainder of my career.
  • I have immense learning potential, and am seeking a position with a company that recognizes my passion for Information Technology and provides me a platform to work with the best of the best, while continuously growing in my career and gaining new skills.
  • Over the last year, I have transitioned from hybrid IT/PM/EA roles into a full Information Technology career path via internship as Associate Systems Administrator, while studying Computer and Network Administration in the evenings.
  • In addition to the hands-on, low-level IT skills I have gained over the last 10 years, I have learned a tremendous amount of essential on-the-job Systems Administration and IT skills through my current internship.

SKILLS:

  • MS Office Expert
  • Systems Administrator
  • Desktop Support
  • Active Directory
  • Installations
  • VPN/Tokens/RSA
  • IT Ticketing Systems
  • Networking Admin
  • RDP/RAdmin Tools
  • Windows Deployment
  • PC Troubleshooting
  • General IT
  • CISCO Systems
  • Diagnostics/Repair
  • Backups

PROFESSIONAL EXPERIENCE:

Confidential

Associate Systems Administrator/Desktop Support

Responsibilities:

  • Systems Administration
  • New computer setup
  • Active directory, Domain Server, Access issues
  • Mobile access setup and repair
  • Monitoring for issues and ensuring completion
  • Mid and Advanced Troubleshooting for laptops and desktops
  • PC, Network and Systems Diagnostics, PC Repair
  • Ticketing System, R Admin, Cisco, and other systems
  • Customer service, problem resolution, tape backups
  • Equipment and asset management
  • Various IT duties as assigned by VP of IT and Senior Systems Administrator
  • Received valuable on-the-job SA training at a rapid pace, as laid out by mentor
  • Door Access, hardware repair, asset organization

Confidential

IT Support and Executive Admin

Responsibilities:

  • Executive Admin to CIO, IT VPs, IT department and PMO department
  • Calendaring, email and phone management, travel and expense (domestic and international)
  • Large meeting management, A/V set up, conference management, departmental coordination, meals, events, social chair
  • Heavy use of Word, Excel, PowerPoint, Visio, Project, Outlook, ServiceNow, SAP, Taleo, TravelSys and Concur
  • Large decks and presentations, company announcements, editing, reporting, meeting and project management
  • Light IT work as per company policy restrictions - desktop support for direct executives, assistance with network printers, software, IT ticketing systems tracking and follow up, IT onboarding set up, troubleshooting/repairing whenever possible prior to requesting higher level assistance from IT Specialists, VPN assistance

Confidential

IT Support and Executive Assistant

Responsibilities:

  • Confidential - Temporary Role (2018)
  • Executive Assistant to CEO, CIO and IT
  • Administrative and technical support to C-Suite executives and IT department
  • Calendaring, email management, presentations, reporting, client services, light IT support, large and small meeting management, heavy domestic travel and expense, phone management
  • Confidential - Temporary Role (2017)
  • Executive Assistant to Global VP of Realty Management Division, 5 EVPs, and a large group of Directors, associates and IT analysts
  • Calendaring, contractor onboarding, meeting management, expenses, travel, email box management (both business and personal) and calendaring, light IT (i.e. ticketing creation and follow up via ServiceNow, desktop support, troubleshooting/working with IT, assisting with network printers and software), meeting and event management, social chair
  • Successfully created and implemented more efficient expense policy, saving the company money and providing a more accurate and timely solution for other admins

Confidential

IT Support and Executive Assistant

Responsibilities:

  • Executive Assistant to multiple Executive VPs, as well as CIO
  • High level executive support with emphasis on meetings, IT assistance, travel and expense, client management, onboarding, reports, presentations, project coordination and departmental budgeting
  • Provided administrative and light IT support to SVP, Lead Attorneys, Sourcing & Procurement, Global Innovations, PMO and contractors
  • Support in all administrative areas, as well as light desktop support using ServiceNow
  • Successfully uncovered 2 years of past due expenses, worked with finance to create budget buckets and resolved/reconciled over 200k in outstanding expenses for 40+ employees. Created and implemented a streamlined, efficient and cost saving procedure in order to avoid future issues with expenses and budgeting
  • Project Management, budgeting, timelines, planning and administrative support

Confidentiall

IT Support and Executive Assistant

Responsibilities:

  • High-level Executive Support in all areas
  • Heavy Travel and Expense, calendaring, email management, meeting management
  • Created and implemented best practice for monthly and quarterly department head meetings for entire site, saving time and money for each department. Trained other admins on new process.
  • Dave and Busters - Temporary Role (2014)
  • Executive Assistant to CFO, CIO and IT
  • High-level Executive Support in all areas
  • Provided additional assistance to all areas of finance (payroll, accounting, budgeting, expenses)
  • Heavy presentations, .doc management, reporting, ticket tracking
  • Communication/Relationship building with high-end clients, board members and C-Suite execs

Confidential

Senior Licensed Personal Banker/Broker

Responsibilities:

  • Client Services and Sales for local individuals and businesses
  • Successfully used administrative skills to uncover inefficiencies and implemented in-branch procedures that assisted other bankers and departments in organizing, tracking and resolving issues in a timely manner, thus providing more time for customer focus. Top Producing Banker for region most months, and in top 3 every month

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