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Cloud Migration Engineer Resume

SUMMARY:

Extensive Information Technology experience in computer systems management, engineering, migrations and technical support with emphasis on operations and infrastructure technology and support.

TECHNICAL SKILLS:

Operating Systems: Windows 3.1 through 3.11; NT Workstation 3.0 through 2003; Windows95; UNIX S5 R4; Windows NT Terminal Server 4.0, Exchange Server 2003 - 2011, Windows NT Server 3.0 - 2008, Windows Vista, Windows 7, Windows 10, Windows 6.5 & 7 mobile, Android, SBS 2003 -2011

Software: MS Project, Remedy, Heat, Citrix, BMC Express, Magic, Unicenter, IIS, SAP Help Desk, SMS, VNC, Robohelp, Ghost, MS Office 2k -2007, Web Ex, Magic, SMS, Go to Assist. Bitlocker, Oracle, McAfee ePO, Office365

PROFESSIONAL EXPERIENCE:

Cloud Migration Engineer

Confidential

Responsibilities:

  • Migration of infrastructure, data and applications out of legacy data centers into cloud and hybrid environments (public and private)
  • Analyze systems and identify problems, evaluate, design solutions, and document.
  • Automate thru scripts and implement operations best practices for virtualization environments
  • Test and troubleshoot migrated systems on virtualized architecture
  • Provide expertise and content to a number of key written deliverables
  • Quickly adapt to several functional environments and meet deadlines
  • Work both independently and as a team member.
  • Provide recommendations for emerging technologies related to cloud

Team Lead

Confidential

Responsibilities:

  • Provides Tier 3 incident and problem management,
  • Diagnosis, escalation, tracking, and resolution for Windows 10 system
  • Provide excellent customer service and a positive support experience to all levels of end users using the Service Desk ticketing system.
  • Identify sources of Windows 10 issues, perform troubleshooting, and add to the knowledge base.
  • Understand priority levels, escalation procedures, and ticket workflow for the Windows 10 project.
  • Responsible for leading a small team of Tier 2 technicians
  • Ensure Tier 2 technicians are updating tickets with the latest status, documenting solutions, and following the ticket workflow.
  • Remote installation and configuration of remote printer

Confidential

Deployment Lead

Responsibilities:

  • Imaging of new laptops, desktops tables and kiosk for IMF to Windows 10
  • Migration of user data from windows 7 to windows 10
  • Metric reporting of units completed daily, weekly and monthly.
  • Project plan development and resource planning.
  • Scheduling of all deployment assignment to field engineering
  • Pickup of all existing inventory
  • Development of scripts for use by field personnel
  • Asset management reports for returned and installed inventories
  • Continual improvement of the deployment process and reporting.
  • Developed and maintained project plan based on the statement of work

Confidential, Hunt Valley, MD

Interim -Site Operations Lead

Responsibilities:

  • Onsite and remote user support
  • Patch management for 100 workstations, 5 physical and 15 vm servers
  • Workstation imaging and setup
  • Group and user account creation and management
  • Active Directory administration
  • Local disaster recovery plan, preparation and support
  • Setup and support of training room pc’s
  • Implementation of SysAid help desk ticketing and asset management systems
  • VoIP phone administration
  • Server 2012 administrations
  • Windows 10 desktop suport
  • Desktop administration
  • Off site support for Confidential state customers
  • McAfee EPO server administration
  • Maintain all vendor support agreement and provide 1st level support of outside vendor products
  • Responsible for the recommendation, selection, purchase, and coordination of installation for 3 rd party products and services

Confidential

Sr. Technical Specialist

Responsibilities:

  • On-site, off-site, and telephone support for select Senior Executive Team
  • Creation and management of Active Directory and Exchange users,
  • Remote user support
  • VPN setup and configuration
  • Creation of user account and new user setup
  • Software installation, configuration and trouble shooting in windows 10 enviroment
  • Dell warranty repair work
  • IMAC and new user installations
  • Installation and troubleshooting of VPN clients
  • Use of HP Security manager to look at client inventory, driver hardware monitoring
  • Provide support for desktop printer and large multi-function device (print/copy/fax, and scan)
  • Imaging of new laptop using SCCM for new users
  • Oracle troubleshooting and administration
  • The issuance of Prime cards to securely and efficiently allow for PKI-access to Confidential facilities and resources
  • Implemented mobile access solution based on Safenets 2 factor authentication methods based on PKI and OTP
  • Supporting audio/visual and videoconferencing technologies for Executive offices, meetings, and events
  • Resolve IT Incidents and fulfill Service Requests in a timely manner
  • Execute routine hardware/software deployments for Senior Executives and their Assistants
  • Coordinate, manage, and execute Desktop Support projects, track progress, revise deadlines and ensure they meet changing needs and requirement

Confidential

Lead Tech

Responsibilities:

  • Manage all aspects of the implementation and deployment of a new Managed Print Services Customer.
  • Installing, configuring & testing HP Multi-Function Printers (MFP's)
  • Configuring & testing Canon MFP's
  • Un-crating and unpacking of new printers; assembly and network connections
  • Initial printer setup and configuration
  • Testing, Troubleshooting and Solving printer issues
  • Assist local users on desktop setup
  • Disconnecting old printers and assisting in disposal

Confidential, Baltimore, MD

Site Technical Lead

Responsibilities:

  • Responsible for support of all desktop operations headquarters and 1 other local site.
  • Managed construction build-out for all I.T. related build-outs.
  • Management of 3 desktop engineers and 1 telephone analyst
  • Deployment of workstations and laptops to users
  • Managed construction build out and deployment for 3 floors in headquarters building
  • Management of 6 contracted employees during buildout.
  • Installation of wireless access point, printers, network switches and routers.
  • Provided weekly status reports to management concerning inventory levels, special projects and employee deployments.
  • Migration of user from Win 7 notebooks to Windows 10 tablets.
  • Provided Windows 10 support to U.S. branches during migration of branch computers
  • Responsible for coordinating and overseeing cross-functional IT teams in Service Desk Support and CIO/Executive Support.
  • Managed the design and build out of all video conference rooms
  • Support of all video teleconferencing rooms
  • Installation and support of vpn clients for user community.
  • Managed vendor installations for AV, network cabling and data testing
  • Primary support for all executives and managing directors.
  • New technology user workshops
  • Provided tier 3 hardware and software support for U.S based branches.
  • Vendor relations and management
  • Installation and configuration of HP MF, BW and color printer
  • Software trouble shooting of COTs and custom developed applications
  • Limited support of Mac hardware and software
  • Development of departmental SOP’s and supporting documentation and development of user support guides.

Confidential, Bethesda, MD

Imaging Analyst

Responsibilities:

  • Coordination with individual properties regarding reimaging/Final PC Setup of PCs based on corporate standard.
  • Enhance end user productivity by performing Reimaging/Final PC Setups, configuration, data migration, and PDA/handheld device configuration for all PCs within scope.
  • Keeping current with workload activities, client billing in BMC Remedy, Request Center, voicemail and other tools and applications as necessary.
  • Desk side delivery of PCs to Headquarter customers including executive level support
  • Performed remote field Reimages/Final PC Setups based on volume and/or business needs.
  • Diagnose and replace hardware issues with IBM/HP laptop and desktop PCs.
  • Provide end user technical support for Windows 7, Windows XP operating system and Microsoft Office 2010.
  • Assist with transition of end users and departments to Windows 7 operating system.
  • Provide remote support using WebEx support center software
  • Assist with transition of end users and departments to Microsoft Office 2010.
  • Maintenance of internal support documentation and escalation policies.
  • Ensure standard image are consistent across brands.

Confidential, Baltimore, MD

Field Engineer

Responsibilities:

  • Migration of Dell and HP workstations from XP to Windows 7 in large corporate environments
  • 11/2012 to AEGON Baltimore, MD
  • 03/2013 Service Delivery Site Lead
  • Management of 3 desktop support engineers
  • Installation of new users
  • Coordination of all interoffice moves
  • Senior level support of window XP and Windows 7 customer (beta group)
  • Workstation installation
  • PC imaging and reloading
  • Creation of user account on and administration of A.D
  • Overflow NOC support
  • Installation and support of Office 2010 and installation of Bloomberg workstation, both dedicated and software
  • Coordination of Dell part and warranty exchange
  • Helpdesk procedures and documentation development of technical solutions for junior staff members.
  • 24x7 support

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