SUMMARY:

To obtain an IT infrastructure position within a professional environment that enables me to maximize and advance my computer knowledge and experience.

TECHNICAL SKILLS:

• Windows 7 Pro/Enterprise
• Windows 10 Enterprise
• Windows Server R2 2008/2012
• Mac OS 10.10 Yosemite
• 10.11 El Capitan
• 10.12 Sierra
• 10.13 High Sierra
• Dell, Hewlett Packard, Apple, ASUS
• Virtual Machines, Zero Clients
• Install, configure and troubleshoot PC’s
• DSL modems,
• Troubleshoot RAM, CPU, & Motherboards
• Laptops
• Wireless cards
• USB adapters
• Video Cards
• Sound Cards
• Assemble PC’s to the component level
• Xerox Machines
• Printers (Laser & Inkjet)
• KVM Switches
• Symantec
• Checkpoint
• Bit Locker
• Norton Anti - Virus
• McAfee
• Spyware
• Virus and Spam removal
• Firewalls
• VPN’s
• Proxy Server
• Subnet Masking
• IP Addressing
• LAN/WAN Technology
• TCP/IP Protocols
• Router configuration: Cisco
• GUI Applications
• Ethernet Drivers
• VM Horizon Client
• Cisco Any Connect
• Active Directory
• Office 365
• MS Office Suite 2010/2013/2010
• Windows for Mac
• Auto CAD
• Adobe Products
• MATLAB
• JAVA Oracle
• Acronis (Computer Imaging)
• Skype
• Remedy 8.1
• Service Now
• Heat

EXPERIENCE:

Confidential

Sr. Infrastructure Support Specialist

Responsibilities:

• Configure and maintain an enterprise network environment utilizing Windows 7 Professional and Windows 10 Enterprise
• Utilize ticketing system entitled Service Now
• Extremely knowledgeable in the functionality of managing user accounts in Active Directory
• Know how to create and apply Group Policy Objects to users and peripherals on the network
• Image desktops and mobile devices with Windows Deployment Services and PXE Boot
• Configure onboard user accounts and deploy onboard users’ physical workstations
• Assist users with successfully configuring their mobile devices with accessing VPN capabilities
• The liaison for client computers and server computers with computer engineers pertaining certain operability and functionality issues
• Applied preventive measures for zero clients operating in a virtual environment
• Configure Go To Meeting, Go To Webinar, and Skype for successful teleconference functionality
• Configure Cisco IP phones for teleconference utilization
• Configured network connections in new building office space with punch down tools, crimpers and toner probes
• Utilize Windows Server 2012 R2 for printing and scanning manageability
• Configure user VoIP phones for in office use
• Configure user’s email accounts for Office 365
• Configure iPhones for users with Office 365
• Assist remote users with accessing their desktops with VM Horizon Client and RSA Tokens
• Keep track and update various IT inventory equipment through ticketing system
• Patch client workstations with necessary updates
• Assign all tickets to the designated parties in the Infrastructure Support Department
• Upgraded the entire agency’s workstation environment from desktop to virtual
• Upgraded expansion cards in desktop computers to enhance specific functionalities

Confidential

IT Support Specialist

Responsibilities:

• Configured and maintained client computers in an enterprise environment utilizing Windows XP and Windows 7 Enterprise
• Utilized ticketing system entitled Remedy 8.1
• Imaged mobile devices and desktops with Acronis software
• Assisted remote users with successfully logging into the network through Cisco Any Connect
• Utilized troubleshooting techniques for the network connectivity and mechanical operability of Xerox machines
• Installed advanced and network licensing software for engineers such as MATLAB and Auto CAD
• Was the liaison for users and network engineers for restoring and creating network connections
• Configured Cisco IP phones and Polycoms for successful teleconference utilization
• Partnered with network engineers in assigning particular client computers to specific VLANS
• Configured client workstations for standalone environments
• Efficiently applied troubleshooting techniques to various hardware and software issues
• Imaged specific computers under specified BIOS configurations
• Efficiently applied troubleshooting techniques to HP Office Jet and Laser Jet printers
• Correlated with network engineers in the assigning of IP addresses for peripherals on the network
• Assigned static IP addresses to specified clients on the network
• Correlated with network engineers in assigning IP addresses for connections in new work space areas
• Patched multilayer switches on patch panel with Ethernet cords
• Ran cabling through ceilings for non hazardous network connections
• Updated IT inventory equipment statuses through Remedy
• Moved user’s workstations and configured network connections

Confidential

Help Desk Specialist

Responsibilities:

• Troubleshoot and diagnose seventeen different Python, Java and Java Script web based applications with amazing proficiency
• Mastered the functionality of Google Chrome, Internet Explorer, Mozilla Firefox and Microsoft Edge web browsers to better assist end user when using the various web based applications
• Instructed end users how to adjust speed and stability associated with various web browsers for better functionality within the various applications
• Instructed end users how to improve security on their web browser by providing information on the proper utilization of a phishing filter
• Instructed end users how to block access to sites that host malware
• Prepared end users clients how to receive necessary patches and updates to various web browsers
• Instructed end users how to clear their cache and temporary internet files folder to enhance the functionality of the web browser
• Instructed end users how remove various browser add on, web extensions and browser plug ins
• Proficiently utilized Remedy to record and track issues
• Assisted users with setting up accounts and selecting roles on multiple applications
• Contributed to research and implementation of help desk database

Confidential, Dallas, TX

Help Desk Technician

Responsibilities:

• Assisted company’s employees with configuring and implementing active directory accounts
• Assisted company’s higher end employees with proper configuration and utilization of work group and home group networks
• Installed and configured various operating systems using appropriate methods
• Setup and configured Windows networking on client/desktops
• Perform preventive maintenance procedures using appropriate commands and tools
• Mastered the basics of client-side virtualization
• Applied and used common security prevention methods on workstations and operating systems
• Implemented the most efficient security practices to secure workstations
• Mastered basic and advanced security techniques for SOHO wireless networks and SOHO wired network
• Mastered the basic features of mobile device operating systems
• Configured company’s cell phones to receive and send emails securely by implementing the appropriate protocols and accessing the appropriate ports
• Accurately and precisely troubleshoot hard drives, RAID arrays, common video problems, operating systems, printers, wired network, wireless network, common security issues and repairs of common laptop issues