Sr. Infrastructure Support Specialist Resume
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SUMMARY:
To obtain an IT infrastructure position within a professional environment that enables me to maximize and advance my computer knowledge and experience.
TECHNICAL SKILLS:
- Windows 7 Pro/Enterprise
- Windows 10 Enterprise
- Windows Server R2 2008/2012
- Mac OS 10.10 Yosemite
- 10.11 El Capitan
- 10.12 Sierra
- 10.13 High Sierra
- Dell, Hewlett Packard, Apple, ASUS
- Virtual Machines, Zero Clients
- Install, configure and troubleshoot PC’s
- DSL modems,
- Troubleshoot RAM, CPU, & Motherboards
- Laptops
- Wireless cards
- USB adapters
- Video Cards
- Sound Cards
- Assemble PC’s to the component level
- Xerox Machines
- Printers (Laser & Inkjet)
- KVM Switches
- Symantec
- Checkpoint
- Bit Locker
- Norton Anti - Virus
- McAfee
- Spyware
- Virus and Spam removal
- Firewalls
- VPN’s
- Proxy Server
- Subnet Masking
- IP Addressing
- LAN/WAN Technology
- TCP/IP Protocols
- Router configuration: Cisco
- GUI Applications
- Ethernet Drivers
- VM Horizon Client
- Cisco Any Connect
- Active Directory
- Office 365
- MS Office Suite 2010/2013/2010
- Windows for Mac
- Auto CAD
- Adobe Products
- MATLAB
- JAVA Oracle
- Acronis (Computer Imaging)
- Skype
- Remedy 8.1
- Service Now
- Heat
EXPERIENCE:
Confidential
Sr. Infrastructure Support Specialist
Responsibilities:
- Configure and maintain an enterprise network environment utilizing Windows 7 Professional and Windows 10 Enterprise
- Utilize ticketing system entitled Service Now
- Extremely knowledgeable in the functionality of managing user accounts in Active Directory
- Know how to create and apply Group Policy Objects to users and peripherals on the network
- Image desktops and mobile devices with Windows Deployment Services and PXE Boot
- Configure onboard user accounts and deploy onboard users’ physical workstations
- Assist users with successfully configuring their mobile devices with accessing VPN capabilities
- The liaison for client computers and server computers with computer engineers pertaining certain operability and functionality issues
- Applied preventive measures for zero clients operating in a virtual environment
- Configure Go To Meeting, Go To Webinar, and Skype for successful teleconference functionality
- Configure Cisco IP phones for teleconference utilization
- Configured network connections in new building office space with punch down tools, crimpers and toner probes
- Utilize Windows Server 2012 R2 for printing and scanning manageability
- Configure user VoIP phones for in office use
- Configure user’s email accounts for Office 365
- Configure iPhones for users with Office 365
- Assist remote users with accessing their desktops with VM Horizon Client and RSA Tokens
- Keep track and update various IT inventory equipment through ticketing system
- Patch client workstations with necessary updates
- Assign all tickets to the designated parties in the Infrastructure Support Department
- Upgraded the entire agency’s workstation environment from desktop to virtual
- Upgraded expansion cards in desktop computers to enhance specific functionalities
Confidential
IT Support Specialist
Responsibilities:
- Configured and maintained client computers in an enterprise environment utilizing Windows XP and Windows 7 Enterprise
- Utilized ticketing system entitled Remedy 8.1
- Imaged mobile devices and desktops with Acronis software
- Assisted remote users with successfully logging into the network through Cisco Any Connect
- Utilized troubleshooting techniques for the network connectivity and mechanical operability of Xerox machines
- Installed advanced and network licensing software for engineers such as MATLAB and Auto CAD
- Was the liaison for users and network engineers for restoring and creating network connections
- Configured Cisco IP phones and Polycoms for successful teleconference utilization
- Partnered with network engineers in assigning particular client computers to specific VLANS
- Configured client workstations for standalone environments
- Efficiently applied troubleshooting techniques to various hardware and software issues
- Imaged specific computers under specified BIOS configurations
- Efficiently applied troubleshooting techniques to HP Office Jet and Laser Jet printers
- Correlated with network engineers in the assigning of IP addresses for peripherals on the network
- Assigned static IP addresses to specified clients on the network
- Correlated with network engineers in assigning IP addresses for connections in new work space areas
- Patched multilayer switches on patch panel with Ethernet cords
- Ran cabling through ceilings for non hazardous network connections
- Updated IT inventory equipment statuses through Remedy
- Moved user’s workstations and configured network connections
Confidential
Help Desk Specialist
Responsibilities:
- Troubleshoot and diagnose seventeen different Python, Java and Java Script web based applications with amazing proficiency
- Mastered the functionality of Google Chrome, Internet Explorer, Mozilla Firefox and Microsoft Edge web browsers to better assist end user when using the various web based applications
- Instructed end users how to adjust speed and stability associated with various web browsers for better functionality within the various applications
- Instructed end users how to improve security on their web browser by providing information on the proper utilization of a phishing filter
- Instructed end users how to block access to sites that host malware
- Prepared end users clients how to receive necessary patches and updates to various web browsers
- Instructed end users how to clear their cache and temporary internet files folder to enhance the functionality of the web browser
- Instructed end users how remove various browser add on, web extensions and browser plug ins
- Proficiently utilized Remedy to record and track issues
- Assisted users with setting up accounts and selecting roles on multiple applications
- Contributed to research and implementation of help desk database
Confidential, Dallas, TX
Help Desk Technician
Responsibilities:
- Assisted company’s employees with configuring and implementing active directory accounts
- Assisted company’s higher end employees with proper configuration and utilization of work group and home group networks
- Installed and configured various operating systems using appropriate methods
- Setup and configured Windows networking on client/desktops
- Perform preventive maintenance procedures using appropriate commands and tools
- Mastered the basics of client-side virtualization
- Applied and used common security prevention methods on workstations and operating systems
- Implemented the most efficient security practices to secure workstations
- Mastered basic and advanced security techniques for SOHO wireless networks and SOHO wired network
- Mastered the basic features of mobile device operating systems
- Configured company’s cell phones to receive and send emails securely by implementing the appropriate protocols and accessing the appropriate ports
- Accurately and precisely troubleshoot hard drives, RAID arrays, common video problems, operating systems, printers, wired network, wireless network, common security issues and repairs of common laptop issues