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Sr. Infrastructure Support Specialist Resume


To obtain an IT infrastructure position within a professional environment that enables me to maximize and advance my computer knowledge and experience.


  • Windows 7 Pro/Enterprise
  • Windows 10 Enterprise
  • Windows Server R2 2008/2012
  • Mac OS 10.10 Yosemite
  • 10.11 El Capitan
  • 10.12 Sierra
  • 10.13 High Sierra
  • Dell, Hewlett Packard, Apple, ASUS
  • Virtual Machines, Zero Clients
  • Install, configure and troubleshoot PC’s
  • DSL modems,
  • Troubleshoot RAM, CPU, & Motherboards
  • Laptops
  • Wireless cards
  • USB adapters
  • Video Cards
  • Sound Cards
  • Assemble PC’s to the component level
  • Xerox Machines
  • Printers (Laser & Inkjet)
  • KVM Switches
  • Symantec
  • Checkpoint
  • Bit Locker
  • Norton Anti - Virus
  • McAfee
  • Spyware
  • Virus and Spam removal
  • Firewalls
  • VPN’s
  • Proxy Server
  • Subnet Masking
  • IP Addressing
  • LAN/WAN Technology
  • TCP/IP Protocols
  • Router configuration: Cisco
  • GUI Applications
  • Ethernet Drivers
  • VM Horizon Client
  • Cisco Any Connect
  • Active Directory
  • Office 365
  • MS Office Suite 2010/2013/2010
  • Windows for Mac
  • Auto CAD
  • Adobe Products
  • JAVA Oracle
  • Acronis (Computer Imaging)
  • Skype
  • Remedy 8.1
  • Service Now
  • Heat



Sr. Infrastructure Support Specialist


  • Configure and maintain an enterprise network environment utilizing Windows 7 Professional and Windows 10 Enterprise
  • Utilize ticketing system entitled Service Now
  • Extremely knowledgeable in the functionality of managing user accounts in Active Directory
  • Know how to create and apply Group Policy Objects to users and peripherals on the network
  • Image desktops and mobile devices with Windows Deployment Services and PXE Boot
  • Configure onboard user accounts and deploy onboard users’ physical workstations
  • Assist users with successfully configuring their mobile devices with accessing VPN capabilities
  • The liaison for client computers and server computers with computer engineers pertaining certain operability and functionality issues
  • Applied preventive measures for zero clients operating in a virtual environment
  • Configure Go To Meeting, Go To Webinar, and Skype for successful teleconference functionality
  • Configure Cisco IP phones for teleconference utilization
  • Configured network connections in new building office space with punch down tools, crimpers and toner probes
  • Utilize Windows Server 2012 R2 for printing and scanning manageability
  • Configure user VoIP phones for in office use
  • Configure user’s email accounts for Office 365
  • Configure iPhones for users with Office 365
  • Assist remote users with accessing their desktops with VM Horizon Client and RSA Tokens
  • Keep track and update various IT inventory equipment through ticketing system
  • Patch client workstations with necessary updates
  • Assign all tickets to the designated parties in the Infrastructure Support Department
  • Upgraded the entire agency’s workstation environment from desktop to virtual
  • Upgraded expansion cards in desktop computers to enhance specific functionalities


IT Support Specialist


  • Configured and maintained client computers in an enterprise environment utilizing Windows XP and Windows 7 Enterprise
  • Utilized ticketing system entitled Remedy 8.1
  • Imaged mobile devices and desktops with Acronis software
  • Assisted remote users with successfully logging into the network through Cisco Any Connect
  • Utilized troubleshooting techniques for the network connectivity and mechanical operability of Xerox machines
  • Installed advanced and network licensing software for engineers such as MATLAB and Auto CAD
  • Was the liaison for users and network engineers for restoring and creating network connections
  • Configured Cisco IP phones and Polycoms for successful teleconference utilization
  • Partnered with network engineers in assigning particular client computers to specific VLANS
  • Configured client workstations for standalone environments
  • Efficiently applied troubleshooting techniques to various hardware and software issues
  • Imaged specific computers under specified BIOS configurations
  • Efficiently applied troubleshooting techniques to HP Office Jet and Laser Jet printers
  • Correlated with network engineers in the assigning of IP addresses for peripherals on the network
  • Assigned static IP addresses to specified clients on the network
  • Correlated with network engineers in assigning IP addresses for connections in new work space areas
  • Patched multilayer switches on patch panel with Ethernet cords
  • Ran cabling through ceilings for non hazardous network connections
  • Updated IT inventory equipment statuses through Remedy
  • Moved user’s workstations and configured network connections


Help Desk Specialist


  • Troubleshoot and diagnose seventeen different Python, Java and Java Script web based applications with amazing proficiency
  • Mastered the functionality of Google Chrome, Internet Explorer, Mozilla Firefox and Microsoft Edge web browsers to better assist end user when using the various web based applications
  • Instructed end users how to adjust speed and stability associated with various web browsers for better functionality within the various applications
  • Instructed end users how to improve security on their web browser by providing information on the proper utilization of a phishing filter
  • Instructed end users how to block access to sites that host malware
  • Prepared end users clients how to receive necessary patches and updates to various web browsers
  • Instructed end users how to clear their cache and temporary internet files folder to enhance the functionality of the web browser
  • Instructed end users how remove various browser add on, web extensions and browser plug ins
  • Proficiently utilized Remedy to record and track issues
  • Assisted users with setting up accounts and selecting roles on multiple applications
  • Contributed to research and implementation of help desk database

Confidential, Dallas, TX

Help Desk Technician


  • Assisted company’s employees with configuring and implementing active directory accounts
  • Assisted company’s higher end employees with proper configuration and utilization of work group and home group networks
  • Installed and configured various operating systems using appropriate methods
  • Setup and configured Windows networking on client/desktops
  • Perform preventive maintenance procedures using appropriate commands and tools
  • Mastered the basics of client-side virtualization
  • Applied and used common security prevention methods on workstations and operating systems
  • Implemented the most efficient security practices to secure workstations
  • Mastered basic and advanced security techniques for SOHO wireless networks and SOHO wired network
  • Mastered the basic features of mobile device operating systems
  • Configured company’s cell phones to receive and send emails securely by implementing the appropriate protocols and accessing the appropriate ports
  • Accurately and precisely troubleshoot hard drives, RAID arrays, common video problems, operating systems, printers, wired network, wireless network, common security issues and repairs of common laptop issues

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