SUMMARY:

Applying for the position as an Network, NOC, Satellite, Telecom Engineer or Manager.

CORE SKILLS:

HARDWARE (Voice and Data): Cisco, Nortel, IBM, Juniper and Motorola routers, VPN Concentrators, Avaya & Nortel PBX’s, Lucent and Nortel Digital voice platforms (DMS100, 250 & Lucent 5ESS), NICE, CMS, Confidential Controllers & Front End Processors (3745), RS6000, Radius server, ATM/Frame Relay switches (Lucent CBX - 500/ STDX-9000), IGX switch, NEC & Optical Fujitsu Multiplexers, Sonus & Metaswitch VOIP switches, Ciena Nodes, HP Laser Printers, DSU, CSU, modems, SAT NMS LFTX/RX Optical equipment, Infinera TM3000 Fiber platform, Cyan Z22 fiber platform, Meta Switch, and channel banks.

Video Hardware: Sencore decoders/receivers, Scientific Atlanta/Cisco receivers, Harmonic & Ericsson encoders, stream Expert (TS analyzer), Tandberg Analyzers, Calix E-7, and Appear TV (equipment (Modulators, IRDS, Demodulators, Multiplexers, Scramblers/Descramblers).

RF HARDWARE: Motorola and WSC-3 DAMA satellite systems, URT-23D Transmitter, FRT40 & FRT83 transmitter, BTS, Antennas, two-way radios, I-Direct, Platforms, DVB, Vipersat, Linkstar and ViaSat modems, power supplies, NAVMACS shipboard Mainframe computer, Terminals, VSAT, (Newtec/Comtech)Modulators, Demodulators, SAT NMS LFTX/RX Optical equipment, SAT NMS Beacon receivers, UP/DOWN Converters, BUC's, HPA, SSPA, LNA, Antennas Spectrum Analyzers, Oscilloscopes, Signal Generators, Flukes, RF watt meters, Cambium, Ubiquiti AP's, Minosa, Motorola, Dragon Wave, Cambium, BH radios.

NETWORKING & TRANSPORT: IP Subnetting, BGP, TCP/IP, SNA, VTAM, Ethernet, VLAN, SIP, ISDN, VOIP, VPN, EIGRP, RIP, OSPF, 802.11, PPP, H.323, ATM, Frame Relay, Ethernet Links, ISDN, PRI, SIP, MGCP, 9.6, DS0, DS1, DS3, OC3, OC12, OC-48, CAT-5E, Titan 5500/532L & Alcatel 1630/1631 DACS, TDAX, Timeplex, Alcatel & Nortel Fiber, Fujitsu DWDM Transport equipment.

NMS & MANAGEMENT TOOLS: Solar Winds, SMARTS, Vaonet, Info Vista, CACTI, HP Open View, Avaya Integrated Management, Lucent & Alcatel NMS, Monics, iMonitor, iDirect iBuilder, Smarts, Granite, Putty & Hyper Terminal.

TEST EQUIPMENT: Sage, TBERD (209,211,224 & 310), Net Enforcer, Packet shaper, Tandberg, Sniffer, Data Analyzers, Ethereal, Visio, Heikeniam 2001, toners, probes, Butt Set, Oscilloscope, RF Generator, Watt Meter, Agilent & HP & Web based Spectrum Analyzer, Fluke, voltmeter, dummy load, Huntron 2000 Tracker, Sunrise & Anritsu (OTDR) Optical tester.

Ticket & Database Systems: Metasolv (TBS), Remedy, Confidential Tivoli, Zabbix, NISC, Granite, Infovista, etc.

LANGUAGES: English, Greek and basic German.

EXPERIENCE:

Confidential

Network NOC, VOIP, Fiber & RF Specialist

Responsibilities:

• Perform troubleshooting on company's microwave radio backhauls, Access Points, DS1, Ethernet, fiber, LAN, and Cisco & Juniper based Network.
• Troubleshoot Enterprise customers network (backhaul radios, SM, Access Points, VPN Routers, switches, Wi - Fi, and other Devices.
• FTTH (fiber to the home) using Calix E7 & E20 CMS platforms testing GPON, ONT s, SIP & Active Ethernet circuits.
• Infinera TM3000 platform monitoring and testing DWDM and CWDM fiber Metro Networks.
• Cyan Z22 (metro Aggregation and Transport platform) monitoring & testing 10G Ethernet, SONET, or SDH and DWDM circuits.
• Metaswitch (VOIP) performing service assurance (call analysis), subscriber management (user), alarms, SS7, ISUP, SIPCall features, trunks, subscriber configuration, call trace, customer profiles, etc.

Confidential

Network Customer Service Manager

Responsibilities:

• Director praised and recognized my excellent customer service and troubleshooting skills.
• Performed hands - on satellite integration and installation activities for satellites (DVB, MCPC, SCPC), radio & microwave services.
• Critical point of contact in the network department. Accepted all escalations, professionally handled & resolved all major critical outages.
• Managed a staff of five shift employees.
• Managed a global satellite network and some MPLS services.
• Performed monitoring, configuration, testing and fault isolation on DS1, E-1, DS3, E-3, Ethernet, Sonet/SDH fiber circuits.
• Analyzed and reviewed service performance against SLAs.
• Utilized Monics Spectrum Analyzer and other Agilent Spectrum Analyzers for
• Space segment troubleshooting.
• Installed and troubleshot L-band, C-band & KU-band satellite services. Designed, provisioned, installed
• And troubleshot Modems, UP/Down Converters, BUCs, HPAs, UPCs, ACUs, LNAs, LNBs, IRD s, etc.

Confidential

IP NOC Engineer & RF Technician

Responsibilities:

• Promoted to a Senior Engineer at the teleport.
• Monitored, configured, test and troubleshot METRO E, BGP, OSPF, EIGRP, VLAN, ACL, NAT, PAT networks.
• Instrumental in planning, designing, configuring, analyzing, testing data, satellite (DVB, MCPC, SCPC), microwaveFiber (SONET & SDH), ATM & Video distribution networks.
• Managed, provisioned service deliverables and cultivated vendor and customer relations.
• Utilized Solar Winds and HP Open View as monitoring tools.
• Tested various data and fiber circuits with OTDR & Bert analyzers.
• Performed monitoring, configuration, testing and fault isolation on DS1, E - 1, DS3, E-3, Sonet/SDH fiber & Video (MPEG 2 & 4) networks.
• Monitored, analyzed and used experienced technical abilities to isolate satellite issues on TDMA, DAMADVB, iDirect, Linkstar, Vipersat platforms.
• Performed Tier 1 & 2 troubleshooting on iDirect hub platforms and their associated remote equipment.
• Utilized Net Enforcer, Packet shaper, Tandberg QoS protocol analyzers, TDAX & VPN Concentrators.
• Displayed high levels of technical ability in utilizing Monics (CMS) to accurately identify, isolate and
• Resolve all outages, errors, interferences and anomalies.
• Configured, tested, and repaired 7200, 4500, 2500, and 1600 routers and 2950/60 & 4948, 4509, 5509, 6509 LAN switches
• Installed and troubleshot L-band, C-band & KU-band satellite services. Designed, provisioned, installed
• And troubleshot Modems, UP/Down Converters, BUCs, HPAs, UPCs, ACUs, LNAs, LNBs, etc.

Confidential

Senior Central Office Engineer & IP NOC Engineer

Responsibilities:

• Single - handedly designed, configured & deployed new central offices at record time.
• Instrumental in data infrastructure & network planning, design, testing, and troubleshooting IP & VLAN issues.
• Performed Central office build out by ordering, racketing, configuring, testing, and repairing equipment.
• Installed AC/DC power distribution systems in POPs & Co-located facilities.
• Tested various data and fiber circuits with OTDR & Bert analyzers.
• Trained junior technicians & NOC personnel on proper network troubleshooting procedures.
• Utilized Meta Switch (VOIP) soft switch to install and repair pots, SIP and SS7 issues.
• Performed monitoring, configuration, testing and fault isolation on DS1, DS3, Sonet fiber circuits.
• Maintained and troubleshot Radius server equipment for DSL authentication issues.

Confidential

Technical Analyst

Responsibilities:

• Recognized by management for superior internal customer support and for keeping customers
• Abreast of project status, outages, and MAC deadlines.
• Monitored the Avaya PBX system at two large bank facilities.
• Managed and implemented daily, moves, ads, & changes of telephone extensions, calling featuresVoice mail, vectors, ACD, trunk groups, coverage paths, and long - distance access by VOIP.
• Investigated, configured, isolated and resolved all Cisco router & LAN switch problems.

Confidential

Implementation Engineer

Responsibilities:

• Recognized by management for stepping in and accepting responsibility for all Avaya PBX issuesWhich was a collateral assignment. This assignment was in conjunction with the network responsibilities.
• Monitored the Avaya PBX system and troubleshot internal customer issues.
• Tested and configured services on the Sonus VOIP soft switch
• Managed and implemented daily, moves, adds, & changes of telephone extensions, calling featuresVoice mail, vectors, ACD, trunk groups, coverage paths, and long - distance access by VOIP.
• Instrumental in design and configuration of Lucent CBX-500 ATM switches, STDX-9000 Frame relay switchesM1/3 Multiplexers, & IGX switches.
• Performed intrusive testing using firebird 6000, Tberd 310 & 2209 on Telco circuits.
• Provisioned, installed & tested DS0, DS1, DS3 circuits utilizing the 1/0 & 3/1 Titan 5500/532 Alcatel 1631/1630 DACS.
• Configured and resolved all BGP outages.
• Designed new IP services on Cisco 7500, 4500 & 2500 series routers.
• Performed Monitoring and fault isolation on the Fujitsu, Ciena & Nortel OC-48 Fiber network.

Confidential

Senior Systems Analyst and Assistant NOC Manager

Responsibilities:

• Promoted to Assistant NOC Manager due to recognition from the Vice President.
• Resolved a critical outage with Allstate Insurance Company that affected over 400 sites around the America.
• Awarded numerous superior customer service & network troubleshooting skill and cash awards.
• Showed exceptional leadership and supervisory responsibilities; assembled, mentored, disciplined Trained a young staff of engineers on proper troubleshooting procedures, personal and professional
• Development & assisted subordinates with all their concerns.
• Critical point of contact in the network department. Accepted all escalations, professionally handled
• & resolved all major critical outages.
• Managed a staff of ten shift employees.
• Designed, configured, tested and repaired services on Cisco 7206, 4500, and 1600 routers.
• Utilized HP Open View NMS to troubleshot & repair ATM and Frame Relay services.
• Monitored, configured, installed and repaired DS1, DS3 & OC3 circuits.
• Analyze and review service performance against SLA's.
• Directed and assisted field engineers to isolate, troubleshoot and repairs customer services in the field.