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Systems Administration Manager Resume

New, YorK


  • Systems Engineer with extensive experience across a broad range of technologies and disciplines.
  • Expert knowledge in design, deployment, upgrade and optimization of servers and related systems.
  • Demonstrated ability to manage all aspects of IT Infrastructure including products such as Active Directory, Microsoft Exchange, and VMware as well as various networking infrastructure including multiple brands of switches, routers, and firewalls, and WLAN infrastructure components.
  • Ability to troubleshoot complex issues and work productively as part of a team or as a team leader.
  • Key certifications across the entire technology stack including Microsoft, and Cisco.


Systems: Windows Server 2003 - 2016, MS Exchange 2010, Cisco ASA, Checkpoint Firewalls, ZyWall Firewalls, Cisco Switching, Dell Switching, VMWare Virtualization 5.x-6.x, Windows XP-10, Linux (comfortable with multiple distros), Aruba Wireless, Dell PowerEdge Servers, Dell Compellent Storage

Languages: PowerShell, Windows Batch Scripting, BASH, HTML, CSS

Software: MS Office Suite, Symantec Endpoint Protection, BigFix, PowerAdmin, WhatsUp Gold, PRTG


Systems Administration Manager

Confidential, New York


  • Managed, mentored, and coached the IT Infrastructure and Operations Team.
  • Develops and monitors policies and standards for allocation related to the use of computing resources.
  • Reduced Helpdesk ticket SLA from > 10 days to < 48 hours.
  • Assigned as project manager to co-ordinate team to build and deploy new e-commerce webstore.
  • Re-configured and optimized backup infrastructure to increase retention periods from only a few days to 3 months, without purchasing additional capital.
  • Built automated scripting tools to help with Sarbanes-Oxley reporting and monitoring and auditing use of privileged access.
  • In first year reduced critical infrastructure Incidents to zero.

Systems Administrator

Confidential, New York


  • After the acquisition of two major companies planned, migrated, and assimilated those companies into our infrastructure.

Associate LAN Administrator

Confidential, New York


  • Traveled to remote sites assisted Infrastructure manager with assimilation of those sites into the L3 WAN and Active Directory Domain including Exchange Environments.

Helpdesk Support Specialist

Confidential, New York


  • Supported users in the use of computer equipment and software by providing necessary training and advice.
  • Escalated more complex helpdesk calls to relevant IT support members.

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