TECHNICAL SKILLS:

Web Design: Dreamweaver MX 2004, Java J++ 6.0, Ultra Dev 4.0, MS FrontPage 2000, MS FrontPage 98, Netscape Composer, ASP, PHP, HTML, .NET Framework, Flash, Fireworks, Adobe Photoshop, Vegas Video, Final Cut Pro, Avid HD, MS Photo Draw.Hardware: Hardware (64bit - 32bit) engineer for Intel Pentium AMD (Series), ASUS, MAC, UNIX, Cisco Switches/Routers, S Confidential (Raid)

Wireless NIC, TCP/IP, DHCP, Cisco Unified Call Manager Administration, Video and HD Cameras-Video/Photo (Sony, Canon, Nikon), Sound boards-Studio and Live Engineer (SSL, Mackie, Yamaha, Pro Tools, VST, Cubase, Cakewalk, Emagic)etc.

Languages: Visual Studio 6.0 Enterprise Edition Suite, C++, VB Script, Power Shell, Borland C++ 5.0

Operating Systems: Microsoft Windows Servers 2003, 2008r2 and 2012, Windows XP, Media Center, Vista and Windows 7-10, Macintosh, Linux

Virtualization: VMware, Player 5.0, Server 2.0

Server Tools: Microsoft Servers (NT, 2000/2003/2008 r2 & 2012) Active Directory, GPOs Enterprise Admin Companion, Microsoft Exchange Server 2000, 2007, 2010 Enterprise Edition, Microsoft ISA Server Enterprise Edition, Microsoft System Center Configuration Manager2007/2012, Microsoft System Center Operations Manager(SCOM)2007/2012, IIS Server

Software: Confidential Suite( XP, 2003, 2007, 2010) Visio - Project, AI Systems, Corel Draw, Adobe Suite Photoshop CS, Acrobat Professional, Word Perfect Suite 7, Adaptec Easy CD Creator, Macromedia Studio MX Suite, VST, ALTIRIS AND SYMANTEC Norton Suite & Ghost etc, Veritas Backup, Teachers Toolbox4.0, Lavasoft Ad-Aware 2008, Nero Burning Rom, 3D Studio Max7, Auto CAD, Maya, COTS, DVD Authoring Software.

PROFESSIONAL EXPERIENCE:

Confidential

IT Consultant - Network Engineer

Responsibilities:

• Executed Application Tuning and full lifecycle, Performance Tuning and Optimization for client’s computer systems.
• Remove/Install/Configure and repaired Desktops and Laptops, Managed d Confidential migrations and integration projects, upgraded hardware, printers and Ghosted hardware for workstation Imaging
• Configure and Install networks, LAN/WAN, Cisco Switches/Routers(Wireless), firewalls & Patch Panels Performed crimping and installing of Category 5 cable(Cat5) cables.
• Microsoft Server technologys for Windows Servers 2003/2008, MS Exchange, DHCP, DNS, Managed Windows Server Update Services(WSUS), Account Management (Configure, managed, created and removed user accounts) in Active Directory with knowledge of OU structures, AD security, Group Policy Objects (GPO), Local Policy Objects (LPO), also (Creating/Editing/Restoring users shared folder access) and ran various scripting languages including Visual Basic Scripting & PowerShell.
• Manage Client Operating Systems for Microsoft Windows XP, Vista & Windows7-10.
• Configure TCP/IP, DNS, WINS, DHCP, Windows Services, VPN, IPSec, IIS, SQL Servers and web application architectures.
• Install hardware and software for Windows, Mac and Linux operating system platforms.
• Use remote tools via “SMS, Windows RDM, MSTSC, Citrix, VPN” to resolve server, and user based issues
• Install and Support Confidential Suite (XP versions thru Office 2010) update versions, resolve issues and train users
• Custom design MSI packages with the use of “Microsoft SCCM, MDT, Install Wise, and Inno Setup Compiler”
• Provided d Confidential, graphics, and Confidential Suite software for clients.
• Designed web sites, logos, trademarks, video and graphic art media from initial concept stage to final product using ftp protocol.
• Designed and developed d Confidential base driven, graphical user-friendly system interfaces and Adobe/Macromedia Suite based Websites also Building software programs and Websites using C++, .NET, HTML, CGI Computer-generated imagery and Java.
• Developed timesheets and invoices through excel with detail customization for clients who had various staff types with different needs and uses. Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Wrote user and system manuals and created documentation for a wide variety of client resources.
• Developed classroom d Confidential base programs with grading and attendance charts for clients.
• Compose and author digital video disc and audio/video compilations with the use of the latest video codec’s and encoders compiling final products for Website creations to be used on (TV, Websites, Scores, and other Entertainment mediums)
• Run Sound boards for Studio/Live - Audio Engineer (SSL, Mackie, Yamaha, Pro Tools, VST, Cubase, Cakewalk, Emagic) and other hardware.
• Ongoing contracts with varies clients

Confidential

Network Engineer

Responsibilities:

• Manage, Install, Configure and Wiping (Cisco-Juniper) Routers / Switches
• Organize Patch Closets, re-patch and swap out old Switches with Newer Devices update Fiber cables
• Cable/Port Testing and Verifications
• Manage, Install, Configure (VoIP) Phones through Cisco Unified Call Manager Administration and Cisco Unity Connection Administration
• Monitor Solar Winds configurations verifications of Status, Memory, CPU, Outages and Scheduled Maintenances
• Organized SharePoint Folders
• Install computer networks such as local area networks(LANs), wide area networks(WANs), the

Confidential

Senior Engineer

Responsibilities:

• Serve as local technical resource coordinator and POC on policies and procedures for accessing ITD products and services including new software, wireless devices, calling cards, audio conference calls, s drive access and folder creation, satellite TV services, Citrix, VPN and e-mail accounts, toll free number requests, Confidential (GETS) and Wireless Priority Access (WPA), satellite phones, new computer and peripheral equipment requests, lost equipment and employee/contractor IT exit processes.
• Maintain 4 location sites (Cisco Switches & Routers) & (Fiber Optics Patch Panels) for outages configure IOS update and/or replace cisco equipment
• Provide weekly oral briefs to FSD and/or staff on services and statuses of FSD assigned projects.
• Provides technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
• Conducts site surveys of customer sites and plans and designs systems installations.
• Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.
• Communicates project status, deliverables, priorities, and contingencies.
• Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
• Manage Client Operating Systems for Microsoft Windows XP, Vista & Windows7-10.
• Assists in the of customers on systems applications.
• Completion of contract 6months

Confidential

Systems Administrator

Responsibilities:

• Remove/Install/Configure and updated Windows XP and Windows7 Desktop/Laptop operating systems and hardware for workstation Imaging preparation and integration projects, also prepared for Windows7 deployment and a variety of other proprietary software, Law application programs that will be added to the software packaging list in the deployment
• Custom design MSI packages with the use of “Microsoft SCCM, MDT, Install Wise, and Inno Setup Compiler”
• Preparing and troubleshooting driver packaging in executable and driver .dll form for preparation support on selected Dell and Confidential ThinkPad Desktop and Laptop platforms, then testing the hardware for Windows7 Operating System readiness.
• Manage Client Operating Systems for Microsoft Windows XP, Vista & Windows7-10.
• Use remote tools via “Windows RDM, MSTSC, Citrix, VPN” to resolve server, and user based issues
• Completion of contract 1 month

Confidential

Systems Administrator / Network Engineer

Responsibilities:

• Developed proposals for clients Computer/Network systems.
• Coordinated completion of IT projects on schedule and cost effectively utilizing minimal resources to met deadlines within the estimated time line or before projects due date.
• Maintain current Workstations and Build Custom Computers/Network systems “Servers, Desktops and Laptops” with the use of Pentium, and AMD (Series) processors. Analyzed Network environments to properly evaluate the necessary upgrades then execute them.
• Configure and Install networks, LAN/WAN, Cisco Switches/Routers(Wireless), firewalls & Patch Panels Performed crimping and installing of Category 5 cable(Cat5) cables
• Install/Configure Ghosted hardware for workstation Imaging via “Norton Ghost Suite”
• Microsoft Server technologys for Windows Servers 2003/2008, MS Exchange, DHCP, DNS, Managed Windows Server Update Services(WSUS), Account Management (Configure, managed, created and removed user accounts) in Active Directory with knowledge of OU structures, AD security, Group Policy Objects (GPO), Local Policy Objects (LPO), also (Creating/Editing/Restoring users shared folder access) and ran various scripting languages including Visual Basic Scripting & PowerShell.
• Use remote tools via “Windows RDM, MSTSC, VPN” to resolve server, and user based issues
• Configure TCP/IP, DHCP, VPN, IPSec for Web Servers and D Confidential applications architectures.
• Provided d Confidential, graphics, and Confidential Suite software for clients.
• Manage Client Operating Systems for Microsoft Windows XP, Vista & Windows7-10.
• Designed and developed d Confidential base driven, graphical user-friendly system interfaces and Adobe/Macromedia Suite based Websites also Building software programs and Websites using C++, .NET, HTML, CGI Computer-generated imagery and Java.
• Developed timesheets and invoices through excel with detail customization for clients who had various staff types with different needs and uses. Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Wrote user and system manuals and created documentation for a wide variety of client resources.
• Completion of contract End of Project

Confidential

Systems Administrator / Team Lead

Responsibilities:

• Manage Client Operating Systems for Microsoft Windows XP, Vista & Windows7-10.
• Configure TCP/IP, DNS, WINS, DHCP, Windows Services, VPN, IPSec, IIS, SQL Servers and web application architectures.
• Create SOPs documentation(Standard Operating Procedures) for a wide variety of operation functions and protocols within the Confidential IT environment as well as providing within the SOPs for technicians to understand the material
• High and critical Phone, Desktop local and regional support on enterprise environments for users throughout the world over 70,000+ users within agency both classified and unclassified locations supporting (Secret, and Top Secret) clearance level users
• Use remote tools via “SMS, Windows RDM, MSTSC, Citrix, VPN” to resolve server, and user based issues
• Team support and communication resolving between Network, Server, and Desktop secured groups with Confidential information
• Manage users problems and requests through Service Center Ticketing Systems tracking
• Maintenance, and troubleshooting of Confidential Suite 2003 and 2007 with additional support on Secure Notebook Solution (SNS) Laptops, and a variety of other proprietary software programs
• Configure Microsoft Windows 2003 and 2008 servers, Microsoft Exchange Server 2007 support, and Microsoft System Center Operations Manager 2007 R2 (SCOM) management with Microsoft System Center Configuration Manager2007/2012 support
• Custom design MSI packages with the use of “Microsoft SCCM, MDT, Install Wise, and Inno Setup Compiler”
• Run VBScript commands for Server and policy patches and updates 30 day Server reboots and a wide variety of other task as they are added on a daily bases
• Setup and configure SNS (Secure notebook solution) with Guardian Edge security technology and packaging software for the Laptops, Installed and maintained Altiris Symantec Suite and McAfee antivirus software. ABT(Agent Bulletproof Technology’s)
• Manage AT&T Network issues across Confidential Global local and foreign sites and process them for escalation and resolving
• Manage and assist with the following Proprietary applications: M204 and its subsystems, NCIC/NLETS, NDPIX, Firebird, M2K, and Teleview, Merlin, Eagle Eye, WebSter, JABS-Joint Automated Booking Station, Confidential Electronic File Room, IMPACT, Unified Financial Management System, Blackberry BES Server, DNET/DREN, iLO (integrated lights out), and DRAC (Dell Remote Access Card)
• Completion of contract 2yrs

Confidential

Systems Administrator

Responsibilities:

• High and critical Phone, Desktop local and regional support on enterprise environments for users throughout the world over 70,000+ users within agency
• Installs, refresh and ghost imaging on Dell, Confidential PC and Laptop supported systems. Repair and configure user pc’s hardware and software based request and issues
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and application architectures.
• Maintenance, and troubleshooting of Confidential Suite 2003 and 2007 with additional support on VPN, Citrix and a variety of other proprietary software programs
• Update Group Policy Objects (GPO), Local Policy Objects (LPO)
• Microsoft Active Directory, Microsoft Windows 2003 servers and Microsoft Exchange Server 2007 support
• Microtech employee’s on Tier1, 2 and 3 work that is managed by the helpdesk\desktop team
• Run VBScript commands for Server and policy patches and updates
• Custom design MSI packages with Install Wise and prep for VMware Servers, Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Completion of contract - Contracts renewal expired - New Contractor was taking over

Confidential

Systems Administrator

Responsibilities:

• Install and to prohibit the installation of software on the users workstations.
• Query LANDesk’s software and hardware inventory system to target specific systems for upgrades or repair.
• Receive, configure, mail out and deploy workstations to users making sure all software specific to that user is installed and functional, special configurations are implemented for VIP staff throughout the states.
• Update Group Policy Objects (GPO), Local Policy Objects (LPO)
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and web application architectures.
• Troubleshoot and maintain all printers across the office. Manage network and shared printers through the Windows 2003 print server role. Locally installed printers for high profile users.
• Take tickets through Remedy ticketing system and respond to / resolve all tickets within their SLA guidelines.
• Work in an Active Dir domain with many different Operational Units each having different group policies.
• Work with Microsoft Windows 2003 servers, Exchange and Outlook 2003 and 2007 on all workstations.
• Manage group mailboxes, email aliasing, delivery options and delivery restrictions through the Exchange Active Directory snap-in. Configure each users Outlook individually to work with their specific Exchange options.
• Run VBScript commands for Server and policy patches and updates
• Support the Applications team (in house to IT) and their desktop and server equipment running IIS and SQL Server.
• Cisco VPN Client deployment and troubleshooting, office uses a Cisco VPN Concentrator. Various users across the country have VPN clients on their laptops and Sprint mobile broadband cards for remote connectivity.
• Develop a project plan for deploying PGP Total Disk Encryption system to all laptop users in the company. Ensure that all units meet the minimum requirements and train users on the sensitivity of the software.
• Develop a project plan for deploying / upgrading Microsoft Office2003 to version 2007, taking into account learning curve, increased system requirements and compatibility issues.
• Repair Desktops, Printers and other peripheral equipment
• Custom design MSI packages with Inno Setup Compiler, Installed and maintained Altiris Symantec Suite and McAfee antivirus software and SCCM.
• Developed and test d Confidential base driven inventory software.
• Wrote user and system manuals and created documentation for a wide variety of client resources.
• Completion of contract - Contracts renewal expired - New Contractor was taking over

Confidential

Service Desk Manager / Team Lead

Responsibilities:

• Worked in an environment that uses an Automated Call Distribution unit for inbound calls
• Organized servers, network devices, system monitoring tools and Ghost PC Images
• Trained and mentored other agents and team leads
• Configure IIS and SQL Server systems. Installed and maintained Altiris Symantec Suite and McAfee antivirus software.
• Developed documentation for new agents
• Created email and login accounts via Active Directory and managed accounts and distribution list
• Group Policy Objects (GPO), Local Policy Objects (LPO)
• Run VBScript commands for Server and policy patches and updates
• Respond to the central Service Desk phone line
• Managed and assisted over 8000 Active Directory users Service Desk client calls, locally and regionally
• Support Microsoft Windows 2003 servers (Mail, Server, Network and Desktop) tier work
• Manage Client Operating Systems for Microsoft Windows XP, Vista & Windows7-10.
• Lead the development of the new “Service Desk Console” for Remedy with the Department of Transportation Remedy team directly from a tier 3 perspective via my management 2007
• Install and Support Confidential Suite (XP version thru Office 2003) update
• Safe Boot Security encryption
• Completion of contract 2yrs

Confidential

System Administrator / Network Engineer

Responsibilities:

• Designed and build custom computer systems “Servers, Desktops and Laptops” setup and configure printers and workstations
• Configure TCP/IP, DNS, DHCP, Windows Services, Servers and web applications while managing Windows 7-10 Operating Sys
• Remove/Install/Configure and repaired Windows XP, Windows7-10, Vista, Desktops and Laptops, Managed d Confidential integration projects, upgraded hardware, printers and Ghosted hardware for workstation Imaging
• Completion of contract End of Project

Confidential

Systems Engineer

Responsibilities:

• Microsoft Server technologys for Windows Servers 2003/2008, MS Exchange, DHCP, DNS, Managed Windows Server Update Services(WSUS), Account Management (Configure, managed, created and removed user accounts) in Active Directory with knowledge of OU structures, AD security, Group Policy Objects (GPO), Local Policy Objects (LPO), also (Creating/Editing/Restoring users shared folder access) and ran various scripting languages including Visual Basic Scripting & PowerShell.
• Designed and build Network infrastructure with the use of LAN/WAN, Cisco Switches/Routers(Wireless) and wireless expanders, firewalls & Patch Panels Performed crimping and installing of Category 5 cable(Cat5) cables
• Sets up computers for new users and ensures delivery of equipment to users in different locations as necessary.
• Designed web sites, logos, trademarks, CGI, video and graphic art media from initial concept stage to final product using ftp.
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and web application architectures.
• Setup/configure wireless routers and expanders
• Responded to users daily computer issues and question and resolve them
• Designed and build Windows 2003 Servers, and MS Windows 7-10 (OS) Desktops
• Implement Group Policy Objects (GPO), Local Policy Objects (LPO)
• Use remote tools via “SMS, Windows RDM, MSTSC, Citrix, VPN” to resolve server, and user based issues
• Completion of contract 1yr

Confidential

System Administrator / Network Consultant

Responsibilities:

• Microsoft Server technologys for Windows Servers 2003, MS Exchange, DHCP, DNS, Managed Windows Server Update Services(WSUS), Account Management (Configure, managed, created and removed user accounts) in Active Directory with knowledge of OU structures, AD security, Group Policy Objects (GPO), Local Policy Objects (LPO), also (Creating/Editing/Restoring users shared folder access) and ran various scripting languages including Visual Basic Scripting & PowerShell.
• Designed and build Network infrastructure with the use of LAN/WAN, Cisco Switches/Routers(Wireless) and wireless expanders, firewalls & Patch Panels Performed crimping and installing of Category 5 cable(Cat5) cables.
• Sets up computers for new users and ensures delivery of equipment to users in different locations as necessary.
• Designed web sites, logos, trademarks, CGI, video and graphic art media from initial concept stage to final product using ftp.
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers and web application architectures.
• Setup/configure wireless routers and expanders
• Responded to users daily computer issues and question and resolve them
• Designed and build Windows 2003 Servers, and MS Windows 7-10 (OS) Desktops
• Implement Group Policy Objects (GPO), Local Policy Objects (LPO)
• Use remote tools via “SMS, Windows RDM, MSTSC, Citrix, VPN” to resolve server, and user based issues
• Completion of contract 1yr

Confidential

Specialist

Responsibilities:

• Developed a Confidential User Specialist (MOUS) curriculum for (DCPS)DC Public School System around there semester system.
• Manage &Teach a classroom of 26 students in the curriculum at Confidential in Wash, DC.
• Custom design MSI packages with Install Wise
• Completion of contract - 1 School year season

Confidential

System Administrator

Responsibilities:

• Microsoft Server technologys for Windows Servers 2003, MS Exchange, DHCP, DNS, Managed Windows Server Update Services(WSUS), Account Management (Configure, managed, created and removed user accounts) in Active Directory with knowledge of OU structures, AD security, Group Policy Objects (GPO), Local Policy Objects (LPO), also (Creating/Editing/Restoring users shared folder access) and ran various scripting languages including Visual Basic Scripting & PowerShell.
• Repaired Servers, Desktops and Laptops, upgrade hardware and printers for Microsoft Windows XP,
• Install, maintain and configure law office proprietary software and assist users with varies legal software
• Account Management (Creating /Deleting/update user accounts) via Active Directory
• Configure TCP/IP, DNS, WINS, DHCP, VPN, IPSec for IIS and SQL Servers
• Use remote tools via “SMS, Windows RDM, MSTSC, Citrix, VPN” to resolve server, and user based issues
• Completion of contract 4yrs

Extended Clients: Wachovia, WPGC Radio, CompuCom, FOX Television, Verity Records, Insight Global, Robert half, Legal Placements, American Federation of Teachers, Vision DC, Vangent, K-Force