SUMMARY:

• Dedicated and self - motivated VMware/Windows System Administrator with extensive hands-on experience in Windows system administration
• Process strong multi-tasking abilities with little or no supervision
• Work well both independently and as contributing member of the team
• Experience in VMware ESXi 4,5&6 - Perform consolidation and migration efforts: P2V using VMware vCenter Converter 4
• Network/Protocols: LAN, WLAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, VPN, Ethernet
• Able to assemble a PC starting with the motherboard follow by CPU, heat sink, “matched” RAM memory, 3 ½ and/or 5 ¼” hard drive bay(s) and cable(s), CD/DVDROM, expansion card(s), cooling fan(s), power supply, etc.
• Experience and familiar with Hypervisor technology like installing, configuring, administering VMware ESX 4.1 & 5.0 upgrade
• Create and manage VMs (virtual servers & vCenter) and also involved in the maintenance of the virtual servers
• Experience supporting large enterprise wide environments (i.e. 500+ servers and 3,000+ users)
• Possess extensive expertise in maintaining Windows 2003/2008 Server environment
• Experience troubleshooting Windows Server hardware / software and troubleshooting applications
• Experience with MS Active Directory:
• Configure and deploy GPOs to target user groups or machine groups as well as troubleshooting issues within that area
• Manage account administration and access control using AD groups and local groups, AD users, computers, and OU containers
• Experience with security best practices (e.g. DoD STIG & Confidential Gold Disk)
• In-depth knowledge of HP server hardware (rack mount and blade) and operating system internals
• In-depth experience with the imaging process
• Understand all aspects of server lifecycle management (baseline development, provisioning, patch management, configuration management, backup/recovery and decommissioning)
• General knowledge of networking technologies including network protocols (e.g. TCP/IP) and network addressing
• Understand Enterprise server hardware technologies and configuration
• Experience with software distribution packaging, patch deployment, troubleshooting related client and server issues, and deploying packages to target user groups or machine groups
• Automate patch deployment and updates (e.g. service packs and configuration changes) across a large server environment (1,000+ OS instances) via tools and/or scripts
• Experience with managing and supporting desktop security anti-virus solutions. This includes configuring and managing the server infrastructure, deployment of anti-virus solutions (client and server)
• Ability to maintain a reliable and methodical approach to support and documentation
• Quick learner highly motivated with excellent organizational and analytical skills
• Consistent Communication Skills: Report in a clear, concise, and thorough fashion, simplifying difficult concepts and developing concrete terms for abstract ideas while increasing accuracy

PROFESSIONAL EXPERIENCE:

Confidential, NY

Senior Systems Engineer

Responsibilities:

• VMware vSphere 6.5:
• Created Windows Server 2012 R2 (W2K12) template
• Deploy virtual machines from template
• Deployed ESXi 6.5 hosts to replace ESXi 5.5 hosts
• Configured standard switches on ESXi 6.5 hosts
• Migrate (vMotion) virtual machines (VMs) across hosts within a high availability (HA) cluster to perform maintenance tasks on ESXi hosts in order to prevent application downtime
• Update ESXi hosts using VMware Update Manager (VUM) as soon as the patches are available
• Microsoft Windows Server 2012:
• Installed an configured Remote Desktop Services (RDS) on HP physical server
• Took lead in Windows Server 2008 (W2K8) domain controller migration to W2K12 by:
• Created GPOs and Organizational Units (OUs) for better organization
• Configured Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) servers
• Microsoft Exchange Server 2010:
• Create and manage mailboxes & distribution group
• Participate in after-hours support of systems
• Designed and plan for the implementation of Exchange Server 2016
• Wrote documents for the preparation of transitioning of Exchange Server based on Microsoft best practice
• Participate in after-hours support of systems
• Reconfigured Barracuda SMTP gateways for the new W2K12 domain controllers
• Lowered spam by 90% using firewall filtering with real-time spam black lists for incoming emails using Barracuda Spam Firewall
• Proficiency with Microsoft Exchange Management Console (EMC), Exchange Control Panel (ECP), and Exchange Management Shell (EMS)
• Amazon Web Services (AWS) Cloud Computing:
• Deployed and configured W2K12 domain controllers and Exchange 2010 servers in the Elastic Compute Cloud (EC2) using Amazon Machine Images (AMIs)
• Added the Exchange 2010 mailbox servers to the current D Confidential base Availability Group (DAG)
• Constantly document all IT procedures for both users and teammates
• Resolve technical issues for clients and teammates in person, on the phone, and through emails
• Mentor and train team members in VMware and Windows Server administration
• Respond to server down town alerts and bring them up via HP iLO

Confidential

Senior Systems Engineer

Responsibilities:

• Deployed multiple Windows Server 2008 Enterprise R2 x64 servers from VMware virtual machine (VM) template with latest patches and service pack for Exchange 2010 servers
• Prepared the AD forest for coexistence of Exchange 2007 and 2010
• Deployed and configured the combined Client Access Server (CAS) & Hub Transport (HT) servers with Window Network Load Balancing (NLB) for fault tolerance implementation
• Deployed and configured Mailbox (MB) servers configured with D Confidential base Availability Group (DAG) for high availability of the mailbox d Confidential bases
• Deployed and configured a Unified Messaging (UM) server to provide a universal Inbox for voicemail, e-mail, and incoming faxes
• Deployed and configured Edge Transport (ET) servers that reside in the perimeter (DMZ) network for anti-spam and anti-virus filters
• Deployed, configured, and manage Microsoft Lync Server 2010 for instant messaging
• VMware vSphere 5.5:
• Install, configure, and manage multiple VMware vSphere 5.5 environments
• Deploy Windows Server 2008 & 2012 VM templates

Confidential

Principal Systems Engineer

Responsibilities:

• Created clusters and added ESXi hosts to clusters
• Configured networking using vNetwork Standard Switch (vSS) on each individual host for virtual machine (VM) network and iSCSI storage
• Configured d Confidential store for VM s to reside in
• Deployed VMs for template conversion and new servers from sysprep VM template
• Deployed a VM w/ Single Sign On (SSO), Inventory Service, vCenter Server, vSphere Client, vSphere Web Client, and vSphere Update Manager (VUM) installed
• Patched ESXi hosts using VMware Update Manager
• Storage Area Network (SAN) Solution: Dell EqualLogic PS4100
• Configured software - based iSCSI setup for targets to appear in the VMware Infrastructure (VI) Client or Virtual Center (vCenter)
• Created subsets of a SAN or logical unit numbers (LUNs) for vSphere d Confidential store
• Microsoft Windows Server 2008 R2
• Deployed forest domains and domain controllers (DCs)
• Created Active Directory (AD) computer and users accounts in Organizational Units (OUs) for group policy implementation
• Deployed Windows Server Update Service (WSUS) server using virtual disk that maps directly to a LUN through raw device mapping (RDM) to overcome the 2TB limit on virtual disk for storing updates
• Configured the WSUS server to be synchronized updates from Microsoft for NIPRNet network
• Imported updates from NIPRNet WSUS server to SIPRNet using Windows Server Backup feature
• Configured AD to use OU and linked Group Policy Object (GPO) configured for all VM s to receive updates from the WSUS servers
• Reduced vulnerabilities on all systems (VM s and ESXi hosts) using group policy and Defense Information System Agency s ( Confidential s) Security Content Automation Protocol (SCAP) Compliance Checker (SCC) on all non-Exchange 2010 servers and Security Technical Implementation Guide (STIG) on all Exchange 2010 servers (Hub Transport, Client Access Server, and Mailbox)
• Microsoft Exchange Server 2010
• Took the lead on the project of transitioning (or swing migration) Exchange
• Configured High Availability (HA) for Mailbox servers by using VMware RDM, Windows volume mount points for 2 iSCSI SAN LUNs per d Confidential base storage architecture, and D Confidential base Availability Group (DAG)
• Configured HA for Non-Mailbox servers
• Created mailboxes for users with existing AD accounts

Confidential

Principal Systems Administrator

Responsibilities:

• Windows Server 2008 Active Directory (AD) and Exchange 2010
• Configure Group Policy Objects (GPO’s) according to Confidential ’s STIG and link them to the AD organizational units (OU’s)
• Create AD user accounts and Exchange mailboxes
• Create AD computer accounts and join servers to domains
• Microsoft SharePoint 2010
• Create site collections (top-level sites) and subsites
• Manage site permissions by associating SharePoint permissions to AD security groups
• Microsoft Virtual Desktop Infrastructure (VDI)
• Deploy Windows 2008 virtual servers with Remote Desktop Services (RDS) to host multiple, simultaneous client sessions
• Configured and deployed DELL Wyse thin-client hardware devices that run an embedded Windows 7-based operating system with Remote Desktop Connection (RDC) client software
• Enable single sign-on for RDC clients by: (1) Configuring authentication on the RD Session Host server; (2) Configuring the client computer to allow default credentials to be used for logging on the specified RD Session Host servers by using either Local Group Policy or the Group Policy Management Console (GPMC)
• Configure Folder Redirection policy in the GPMC and AD for all user profiles (Desktop, Documents, Pictures, Favorites, Contacts, etc.) to redirect to the NetApp Storage Area Network (SAN)
• Perform security hardening on all servers prior to production deployment using Security Content Automation Protocol (SCAP) Compliance Checker (SCC)

Confidential, Rockville, MD

System Administrator

Responsibilities:

• Maintained and administered Active Directory (AD) 2008 and Microsoft Exchange 2010 servers
• Provided standard user management including setting up of user accounts, exchange mailboxes, and assignment of home drive
• Created Organizational Units (OUs) for implementation of Group Policy Objects (GPOs)
• Created AD security groups to manage vCenter permissions
• Performed exmerge, a process of deleting e-mails which were sent out unintentionally to multiple recipients’ mailboxes using a third party software (Exchange 2010 Mailbox Search Tool v1.0)
• Assigned mailbox permissions
• Installed, configured, and provided maintenance of Windows physical servers using HP Integrated Lights-Out (iLO) Remote Management & Confidential BladeCenter Advanced Management Module for 5 d Confidential centers
• Hardware: (1) HP ProLiant BL465c & BL685c G6; (2) Confidential LS41 (TYPE 7972) & LS42 (TYPE 7902)
• Configured RAID1 for HP ProLiant BL685c G6 blades using HP SmartStart CD and deployed Microsoft Windows Server 2008 R2 Enterprise servers
• Managed several vSphere 5 virtual environments (staging & production)
• Provided support of vSphere 5 upgrades on ESXi 4u1 hosts (This includes the migration process for the vCenter server, VMware vSphere Update Manager, vSphere Client, ESXi hosts, d Confidential stores, VMware Tools, and VMHardWare.)
• Designed, installed, configured VMware ESXi 4u1 & 5 clusters, within vSphere 4 and 5 environments with VirtualCenter (vCenter) management, DRS, HA, DPM, vMotion and VMware D Confidential Recovery
• Created VMs from ISO and fully patched template for VM deployment
• Organized VMs into folders in the d Confidential center for managing permissions for different teams using AD groups and VMware permissions
• Migrated VMs from one d Confidential store to another across the WAN and add them to the inventory of the ESXi cluster
• Managed print servers, printers, and print devices:
• Created printers and ports using IP Address Management (IPAM, a TCP/IP Scanning and Address Management Tool) on DHCP servers
• Configured print devices including multi-function devices (HP & Samsung) with static IP addresses and latest drivers
• Managed printers using HP Web Jetadmin
• Monitored all servers (Windows & ESXi) using System Center Operations Manager (SCOM) 2007 R2
• Prioritized and resolved self-assigned Remedy trouble tickets including escalated tickets from Tier 1 & 2 helpdesk
• Troubleshot and provide support for all workstations remotely using DameWare NT Utilities Application
• Provided guidance to & cross train other team members
• Adapted to changing environment requirements and managing multiple tasks
• Created and/or updated system documentation and Standard Operation Procedures (SOP’s) as needed

Confidential, Arlington, VA

Enterprise Management Tools Engineer

Responsibilities:

• Worked as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products
• Provided technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met
• Provided expertise on system performance tuning, capacity planning, and maintenance patching and new version installation
• Provided ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.).
• Deployed standard repe Confidential ble build outs
• Managed relationship with application vendors and ensure they are meeting all service levels and responsibilities
• Planned and implemented medium to high risk changes on production systems
• Analyzed and assessed the impact and risk of low to medium
• Conducted trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation
• Analyzed system performance indicators and recommend improvement actions
• Monitored vendors' release notes and plan necessary upgrades and patches as required
• Assisted disaster recovery tests
• Created and reviewed technical system recovery plans
• Reviewed the problem management register and identify and implement actions
• Assessed/installed/maintained third-party tools
• Made proactive suggestions for service improvements

Confidential

Senior System Engineer

Responsibilities:

• Provided support for a closed network consists of VMware ESXi 4.1 licensed for clustering, Microsoft Windows Server 2008 R2 x64 D Confidential center, Exchange 2010, and Windows 7 Professional x86
• Installed, configured, and managed of network Microsoft Windows servers (domain controllers, application server, exchange servers, files servers, web servers, and SQL servers) in accordance with established policies and procedures
• Performed automated software security patch & service pack deployment to network Microsoft Windows servers and workstations using Windows Server Updates Services (WSUS) 3.0 installed on an export physical and an import virtual servers and configure client computers (workstations and servers) within the disconnected network to install from the WSUS import virtual server using AD-based GPO
• Conducted backup/restore operations of virtual servers when needed
• Planned for system outages
• Troubleshot and resolved all Windows network related issues
• Microsoft Office SharePoint (MOSS) 2010
• Managed and provided expertise in the provisioning, configuring, maintenance, functionality and efficiency of enterprise SharePoint 2010 server
• Provided daily operations support for MOSS users by helping users to understand the way new software works
• Maintained the integrity and security of MOSS by designing Active Directory (AD) Organization Units (OUs) structure, creating AD security groups, and using Group Policy Objects (GPOs)
• Developed and implement testing strategies and document results
• Provided advice and to end-users
• Responsible for creation and maintenance of user accounts, security groups, distribution groups, and information access control
• Utilized McAfee ePolicy Orchestrator (ePO) management server to deploy and manage anti-virus software and DAT updates to systems on the network
• Performed security implementations using approved Security Technical Implementation Guides (STIGS)
• Coordinated with vendors to resolve software issue and conducted follow-ups until issue is resolved
• Maintained system documentation
• Made recommendations to purchase hardware and software, coordinate installation and provide backup recovery
• Provided guidance and work leadership to less-experienced staff members
• Maintained current knowledge of relevant technologies as assigned
• Participated in special projects as required
• Troubleshot problems reported by users
• Communicated about any system failure to the users and update them about the possible uptime

Confidential

System Administrator

Responsibilities:

• Provided system, network administration and hardware support for web-based software applications and information systems in a Test environment
• Provided technical and logistical support for application hosting environments
• Installed Microsoft Windows Server 2003 & 2008 R2 x86 & x64 Standard, Enterprise, D Confidential center, or Web on legacy HP ProLiant BL20p G2 & G3 blade servers by using HP SmartStart CD to create the USB Key for RAID1 and RAID6 configurations and firmware upgrade
• Supported the virtualization of all environments through the use of VMware ESXi 4.0 by:
• Converting HP ProLiant BL460c G6 blade servers with 2 hot-plug Small Form Factor SAS or S Confidential hard disk drives (HDDs) into ESXi 4.0 hosts in conjunction with HP StorageWorks SB40c Storage Blade with 6 HDDs for housing d Confidential store and virtual machines (VMs)
• Installing and configuring VMware vCenter Server 4.0 software on a dedicated Windows 2008 R2 x64 Standard physical server in order to manage multiple ESXi 4.0 hosts and virtual machines through vSphere Client 4.0 which is a single console application installed on a workstation
• Creating VMware templates from thin virtual machines with various operating system (OS) ISO installed
• Deploying virtual servers from fully patched & sysprep VMware templates
• Converting many physical machines to VMs (P2V) at the same time with a VMware Converter centralized console and special consideration for domain controllers and application servers
• Managing the distribution of VMware software patches to ESXi servers using the vSphere Host Update Utility on the vCenter server
• Implemented the imaging process and deployment of Microsoft Windows 7 Enterprise x86 by using the following tools:
• Windows Automated Installation Kit (WAIK) to create the Windows Pre-installation Environment (WinPE) bootable CD or USB flash drive (UFD) by using the WinPE Deployment Tools Command Prompt and command lines
• Symantec Ghost 8.0 to capture or deploy Microsoft Windows 7 Enterprise x86 image over the network or at a local workstation
• Sysprep and an .xml answer file created from the WinPE Windows System Image Manager (WSIM) to prepare a computer for imaging
• Completed the Defense Information Systems Agency ( Confidential ) Gold Disk v2.0 security and vulnerability assessments for Microsoft Windows 2003 servers, and Security Technical Implementation Guide (STIG) for 2008 servers supporting applications and information systems by using Microsoft Active Directory Group Policy or the Local Group Security Policy
• Coordinated with the client technical staff to complete patch updates, deploy software releases, and implement new software applications
• Managed the distribution Microsoft software updates, hot fixes, service packs, device drivers, and feature packs using Windows Server Updates Services (WSUS) 3.0 installed on a central server and configured client computers (workstations and servers) within the network to install from the WSUS server using Active Directory-based Group Policy Object (GPO)

Confidential

Windows Systems Administrator

Responsibilities:

• Install, setup and configure Microsoft Windows 2008 servers (domain controllers, application servers, file servers, and LANDesk servers) for secured environments in both virtualized and physical Intel processor platforms
• Create and configure VMware ESXi 4.1 64-bit HP Blade physical servers with RAID6 to host VMware VirtualCenter environments
• Create and configure virtual machines (VMs) within the VMware vSphere Client and allocate corresponding system resources as required
• Maintain industry and government IT compliance via scheduled and unscheduled maintenance, installation of technology upgrades and security patch/software updates using virtual machines (VMs) and LANDesk (similar to SMS or SCCM)
• For scheduled maintenance - Work from 10 PM to 4 AM on every last Friday of the month to push out Microsoft patches to over 1600 workstations and 200 servers across the network
• For unscheduled maintenance - Perform manual and script automated software security patch deployment to Microsoft Windows servers and workstations by the required suspense date
• Perform Microsoft Active Directory maintenance and administration
• Manage domain and attached systems via Active Directory and LANDesk
• Backup and restore d Confidential base using Microsoft SQL Server 2008 Management Suite
• Assist in maintenance of Citrix server farm and thin clients
• Implement and roll out of new systems while learning new technologies quickly without extensive prior knowledge of a system or its architecture (mostly Microsoft and VMware)
• Participate in a migration of existing systems from physical to virtual
• Manage and administer DNS, DHCP, AD, Group Policy, and other internal and proprietary software/systems
• Perform security implementations on Windows 2003 and 2008 servers using approved DoD Security Technical Implementation Guides (STIG’s) and Gold Disk v2.0
• Implement proper disaster recovery procedures
• Support a variety of server and desktop COTS and GOTS applications
• Utilize the company’s HP Service Desk ticketing system for tracking of IT tasks/duties
• Maintain operational procedures and guides and maintain hardware and software inventories

Confidential, Reston, VA

System Administrator

Responsibilities:

• Assisted users, manage and create SATCOM D Confidential Base Management Tool (SDB-MT) accounts by administering Windows 2000/2003 servers in an Active Directory environment and the SDBWin 1.2 tool
• Ensured that all Windows 2000/2003 servers are compliant with security policies and guidelines
• Monitored accounts that are set to expire or passwords that need to be reset
• Updated the Symantec virus definitions on all 8 servers
• Examined the Event Logs to identify and diagnose the source of current system problems, or to predict potential system problems
• Ran retina scan on all of the systems & install patches based on the Vulnerability Management System (VMS) alerts
• Monitored the Joint Command, Control, Communications, Computers, and Intelligence (C4I) Decision Support Center (JCDSC) helpdesk line, check e-mails, and ensure that the systems function properly
• Ensured all backup procedures for the Joint C4I Decision Support Center (JCDSC) system d Confidential and software are followed and functional
• Maintained off-site backups of all software, d Confidential, and documentation for the JCDSC system at the Confidential facility

Confidential

System Administrator 2/Network Support Technical Lead

Responsibilities:

• Under general supervision, maintained d Confidential files and controlled procedures for a system of network computers or for a single group microcomputers linked to a host workstation, or mainframe
• Performed backup using the Grandfather-father-son strategy.
• Differential/Incremental backup (12-hr range - 6 PM to 6 AM) runs daily from Monday through Friday.
• Weekly full backup (60-hr range - 6 PM on Friday to 6 AM on Monday of the next week) is on every Friday.
• Monthly full backup is on the last Friday of each month.
• The retention for differential/incremental backup is 2 weeks. The weekly full backup is retained for one month. The monthly full backup is retained one year. The monthly full tapes are stored at an “off-site” location. After the period of retention is expired, the media can be rotated and re-used.
• Based on the role of each server, the d Confidential logical drive location or the size of the d Confidential, each server may have its own policy.
• Responsible for system security by updating virus definitions on the Norton server
• Worked with the Active Directory to add, transfer, remove, or update user accounts
• Worked with the Exchange integrated Active Directory to create individual user mailboxes, group mailboxes, and distribution groups
• Analyzed server system logs and identify potential issues
• Installed and troubleshot local and/or network server print queues and printers
• Installed and configured new hardware (such as local and network printers, HP Digital Sender, etc…) and software
• Configured and troubleshot Microsoft Outlook 2007 by:
• Setting up Address Books and Distribution Lists
• Customizing e-mail messages using signatures
• Creating Outlook profile which corresponds to various Exchange servers
• Creating and customizing calendar for sharing by specifying the people or group(s) who can have access
• Creating .PST e-mail containers on local and/or network drives to prevent the “Mailbox” from getting full
• Configuring remote access to the .PST e-mail containers from various TDY locations via “CITRIX” & virtual private network (VPN) connections
• Creating rules for where e-mail traffic should go
• Adding additional group mailboxes
• Troubleshooting corrupted user Outlook profile
• Ensuring all settings are the same when PC’s get replaced by copying the .NK2 file to the correct directory and configuring the “Microsoft Office Save My Settings” wizard
• Created Cable Xpress (Lotus Notes Application) accounts on various Sensitive but Unclassified (SBU) and Classified Local Area Network (CLAN) servers
• Installed, created, and configured Cable Xpress desktop profiles to work with Microsoft Outlook 2007 when forwarding cables
• Configured and troubleshot Blackberry devices
• Identified root causes and resolved escalated trouble tickets from Tier 2 desktop technicians
• Followed established SOPs and work closely with the support team members and leaders to identify needed changes, refinements, or additions to current processes
• Insured that the network infrastructure is up and running at all time

Confidential

Escalation Desktop Analyst

Responsibilities:

• Performed Tier 2 hardware/software troubleshooting, upgrades and connectivity problems by providing hands-on or remote support via Microsoft Systems Management Server (SMS)
• Use Remedy ticketing system by:
• Making initial assessment of request to resolve all issues
• Recording and tracking all incidents and complaints
• Keeping customers informed on request status and progress
• Managing request life-cycle, including closure and verification
• Worked on assigned tickets and irresolvable issues from other technicians
• Performed unclassified NIPRNet and classified SIRPNet desktop/laptop PC “Ghost” imaging
• Performed limited network administration such as:
• Updating user or/and computer accounts
• Placing printer and scanners on the network using static IP addresses
• Creating, configuring, and maintaining print queues and farms on print servers
• Configuring user Active Directory accounts to be used w/ the Common Access Cards (CAC) for domain logon
• Providing access control to Remote Access Service (RAS) & CITRIX remote users
• Securing the Active Directory and protecting the Windows environment from the risk of power escalation and inadvertent security threats through granular access control
• Configured, installed, and troubleshot all local or/and network printers
• Assisted peers on procedures for setting up and troubleshooting, CAC, Blackberry, and Remote Access (CISCO VPN, CITRIX, or Verizon AirCard software)
• Participated in deployment of new software or/and software upgrades
• Documented problem resolution in the Remedy call-tracking d Confidential base
• Documented and distributed procedures and solutions to commonly reported problems
• Analyze and troubleshoot problems that may be affecting the Blackberry device, e-mail accounts, user accounts, or service provider voice/d Confidential services at the user level
• Provided limited one-on-one desk side for customers requiring assistance software applications (Adobe Acrobat 7 Professional, Business Objects, Blackberry Desktop Manager 4.x, GhostView, PureEdge 6.5, Quest 5.7, etc…) and/or IT equipment
• Trained new Tier 2 technicians
• Performed other tasks as assigned by the Program Manager, Deputy Program Manager, and the Help Desk Manager

Confidential

Systems Analyst

Responsibilities:

• Under guidance and supervision of a senior analyst or the Project Manager, provided design, development, coding and testing, troubleshooting, deployment, and maintenance of the Virtual Office of Acquisition (VOA) web site of the Maritime Administration (MARAD) using HTML, VBScript, ASP.NET, source control with Microsoft Visual Source Safe, Visual Studio .NET 2003, and FrontPage 2003
• Implemented other web-based document management products such as eRoom & Documentum
• Maintained the currency of the Microsoft SQL d Confidential bases

Confidential

Helpdesk Technician

Responsibilities:

• Performed entry-level work on the Tier 1 helpdesk call center and interact with Microsoft Windows NT/2000 workstation users to Microsoft Office 2003 suite via the telephone and Remote Access software (Unicenter Remote Control)
• Worked with Remedy and/or CA Unicenter helpdesk applications to create, modify, and update trouble tickets
• Used additional technologies include: Citrix Metaframe, printers, TCP/IP, and web-based applications
• Administered domain user accounts in an organizational unit (OU) of the Active Directory by creating & disabling account, resetting password, and adding users to group locally or through VPN
• Updated user account information in the Exchange server and Active Directory