OBJECTIVE:

A challenging position in Networking and Windows Server Administration that will capitalize on my acquired skills, and experience. Desire a position with career growth potential utilizing my technical, analytical, and communication skills.

SUMMARY:

• Over 11 years of network administration, windows administration, systems administration and configuration, including Dell, IBM, and Compaq desktop and laptop support, hardware and software support, network server support, remote VPN support, security and software updates, anti - virus protection, Microsoft Office and Microsoft OS support, data backup management, remote access, email administration, internet access and network performance, management of disk resources, printers, print servers, backups, and troubleshooting to meet business needs. Extensive knowledge of managing and maintaining the LAN/WAN infrastructures.
• Over 20 years of customer service experience with excellent verbal and written communication, documentation, multi-tasking, interpersonal, intuitive, technical, analytical, organizational, problem solving and leadership skills. An experienced team player who is able to recognize client needs and meet them while bringing enthusiasm and energy into group efforts.
• Over 20 years of experience internal and external customers, end users, colleagues, IT personnel, HR personnel and management on various products and procedures, software and hardware applications specifically MS Office products. Provided both classroom and one-on-one .
• Over 10 years of management experience leading major complex projects. Organized and developed all aspects of assigned projects. Investigated ways to improve existing processes and procedures.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008, 2003, Windows Server 2000, MS Windows 2000 Professional MS Windows 3.1/95/98/ME/XP, MS Windows NT 4.0 Server and Workstation, MS-DOS, Knowledge of Linux Red Hat, Novell, MS BackOffice Small Business Server, 2003 Server/RIS Server, Vista Familiar with Sun Solaris and Linux

Software: Veritas Backup Exec (8.0, 9.0, 10.0, and 11.0), Cisco VPN, IPass, CRM SharePoint Office Server 2007 (MOSS), Great Plains, iMIS, MS OutlookMS Exchange 5.5/2000/2003/2007 , MS Office XP, All MS Office products including Word, Excel, PowerPoint and InfoPath 2007, Lotus Notes, MagicSMS, SQL 7.0, SQL 2000 & 2005, Proxy Server 2.0, Norton Ghost, Norton AntiVirus, Pylon, Palm Software, Lawson, Manbase Familiar with Siebel, Citrix, PBX, VMware, FTP

Hardware: Laptops, Desktops, Servers, Cisco Routers and Switches, Memory Printers, Scanners, CDROM, Modems, Adapter cards, Network cardsHard Drives, Tape Drives, Cisco PIX, Cisco routers and switches, Cisco IPhone, Familiar with NAS, SAN, and AS400

Wireless Devices: Wireless routers, Bluetooth Devices, Treo Phones, BlackBerry Phones, PDA’s Palm Products

Automatic Installer Tools: SMS

Networks: LAN/WAN infrastructures, TCP/IP, DHCP, DNS, Familiar with HTTP, FTP, ICMP, FTP and VOIP

Web Server: Microsoft IIS

Directory Services: Active Directory

EMPLOYMENT PROFILE:

Confidential

Independent Contractor

Responsibilities:

• Led a team of 6 in installing and administering anti-virus software on 1800 machines
• Supported 1800 total users in 13 different locations
• Inventoried all machines utilizing standard corporate procedures for tracking purposes
• Created an Access Database to collect inventory data and keep track of all changes
• Handled technical troubleshooting which required repairing desktops and laptops

Confidential, Greensboro, NC

Sr. Systems Administrator

Responsibilities:

• Wrote and provided policy and procedures for PCI compliance
• Built and Managed the Share Point Server (MOSS 2007)
• Managed and provided support for the Google and Fast Track web servers
• Built, managed, and supported SQL servers in the enterprise
• Managed, created and implemented GPO’s
• Managed and maintained production system administration including log monitoring, health checks, maintenance and troubleshooting
• Handled escalated help desk tickets using AdventNet ServiceDesk Plus
• Managed inventory, licensing, and upgraded processes and procedures in respect to new software and operating systems
• Managed corporate and production anti-virus, software updates, Microsoft WSUS, and necessary environments to test, troubleshoot and deploy the listed technologies
• Installed, supported, and configured software applications running on Windows Server 2003/2008
• AD Administration
• Configured FTP site for customers to download related materials
• Exchange Administration (2003, 2007)
• Administration of server backup and recovery using Back Up Exec
• Provided 2nd and 3rd tier support in troubleshooting server issues
• Unboxed, racked and installed new servers
• Participated in on-call rotation
• Worked with developers and clients to develop strategic solutions using Windows Server technology
• Tested, evaluated and purchase new technology
• VMware Install and configuration
• VMware administration. P2V 70 Windows 2003 servers on 15 ESX servers.

Confidential, Greensboro, NC

Systems Administrator

Responsibilities:

• Managed and maintained production system administration including log monitoring, health checks, maintenance and troubleshooting.
• Provided on-site consulting services to the enterprise
• Handle escalated help desk tickets
• Managed inventory, licensing and upgraded processes and procedures in respect to new software and operating systems
• Managed corporate and production anti-virus, software updates, Microsoft WSUS, and necessary environments to test, troubleshoot and deploy the listed technologies
• Installed, supported, and configured software applications that run on Windows
• Administration of server backup and recovery
• First line of defense in troubleshooting server issues
• Unboxed, racked and installed new servers
• Participated in an on-call rotation
• Worked with developers and clients to develop solutions using Windows Server technology
• Evaluated new technology

Confidential, Greensboro, NC

Network Architect / IT Consultant

Responsibilities:

• Provided high level technical support and customer support
• Created a new domain which included building a new Windows 2003 server
• Set up Active Directory and all of the FSOM roles (Schema Master, Domain naming master, Infrastructure master, Relative ID Master, PCD Emulator)
• Created and administrated group policies
• Installed Norton Anti Virus corporate edition on the server and client
• Installed Backup Exec Version 11d
• Migrated clients from the old to new domains
• Set up and configured the DHCP server
• Set up and configured the DNS server, also migrated the DNS records from the old to new DNS server
• Built and set up the Exchange server with new email accounts
• Set up and configured the WINS server
• Administered FTP server
• Built the server racks and mounted the servers
• Migrated client’s website to a hosting company
• Built the Peach Tree accounting software server
• Installed the Peach Tree accounting software on the client machines
• Built a Blackberry server
• Configured the Cisco Pix for VPN access
• In charge of ordering new networking equipment(Servers, routers, switches, UPS, T1 lines)
• Worked with vendors to ensure that company needs were met
• Installed the new T1, VOIP service, and the new 220 outlets in the server room
• Ordered new networking equipment such as servers, routers, switches, UPS, and T1 lines

Confidential, Greensboro, NC

Network Engineer

Responsibilities:

• Administration for Windows Server 2000 and 2003
• Desktop administration for Windows 98, 2000, XP, Vista
• Administration for Active Directory
• Administration of DNS Server and TCP/IP Protocols
• Email administration using Exchange Server 2003
• Back up administration using Veritas
• Provided routine maintenance on Cisco PIX, Cisco routers and switches
• Utilized Cisco PIX for firewall setup and a wide range of security and networking services
• Installed and administered all Symantec Security Products
• Configured clients VPN connections for accessibility to data and network applications
• Installed and configured CRM Application, Great Plains, and iMIS
• Installed and maintained MS Exchange 2003 Server
• Installed, configured and maintained VOIP Devices (SPA 9000, SPA 400, Cisco IPhone)
• Installed and administered Microsoft Office SharePoint Server 2007 (MOSS) Extranet Sites
• Created a proposal for the migration of the SBS 2003 Server to the 2003 Enterprise Server
• Created and implemented domain group policies and local machine policies
• Managed all clients software licensing
• Trained team members on the network and infrastructure support and procedures in working with clients

Confidential, Greensboro, NC

Area Rollout Manager (ARM) / IT Consultant

Responsibilities:

• Developed and delivered an end user preparatory presentation(s)
• Properly created and maintained scheduled migrations
• Resolved and fixed all problematic issues during the migration process

• Attended technical meetings to communicate and receive information about technical problems, issues, and caveats related to migrations
• Assisted in testing or diagnosing problems as needed by technical services
• Handled day-to-day phone calls and emails from users.
• Provided technical support and procedural guidance to team members
• Installed software packages and updated the desktop and servers
• Maintained a log of problems and recommended solutions

• Trained and advised team members with troubleshooting, problem solving, and monitoring operations using both interpersonal and technical skills
• Traveled to various sites to upgrade and migrate various platforms
• Network Infrastructure for the local IT Tier II and Tier III
• Windows 2000 and Windows XP Infrastructure
• Network Infrastructure for the local IT Tier II and Tier III
• Windows 2000 and Windows XP Infrastructure
• Supported and maintained the RIS Server
• Performed Novell administration

Confidential, Greensboro, NC

MicroSystem Specialist / IT Consultant

Responsibilities:

• Supported client services
• Set up client workstations and network devices (i.e., printers)
• Created accounts (i.e. user Ids) and performed password changes
• Provided end-user and support
• Installed, set up, and upgraded Notes client workstations
• Set up and customized the Notes client workspace
• Created accounts (i.e. user Ids) and performed password changes
• Managed and maintained Notes databases
• Solved Calendaring and Scheduling end-user problems
• Set up multiple users sharing a client workstation
• Supported, Configured, and Installed Wireless routers, Blue tooth Devices, Treo Phones, Black Berry Phones, PDA’s, Palm Products
• Supported and repaired IBM, Compaq and Dell laptop and desktops
• Provided 1st and 2nd level desktop and phone support
• Created images using Norton Ghost
• Installed and supported Windows XP
• Supported VPN

Confidential, Greensboro, NC

DeskTop Support Engineer

Responsibilities:

• Supported hardware and software applications
• Performed Active Directory services throughout the corporate infrastructure
• Monitored the WAN/LAN infrastructure's performance
• Oversaw and troubleshot 140 local T1 lines as well as other computer/network communication problems

• Maintained and configured Cisco routers and switches
• Provided technical support for internal and external customers in a timely, professional, and courteous manner
• Provided advanced technical support to developers, corporate customers, and end users
• Configured security policies
• Created machine images using ghost
• Performed daily data back ups

• SMS administration and application deployment
• Email administration
• Created and prioritize project plans
• Created and administrated network accounts
• Coordinated all areas of system development, including preparation, execution and installation support to assure quality system changes.
• Identified system enhancements, documented business needs and determined the development impact to current system processing.
• Provided guidance to and review the work of other team members
• Analyzed complex network problems and coordinate resolutions, while effectively overseeing multiple and concurrent responsibilities
• Provided problem resolution to internal and external customers in a timely, professional, and courteous manner