SUMMARY:

Seeking a challenging career in the Information Technology field where I can assist our clients in getting what they need for the success of their business.

EMPLOYMENT:

Confidential

Sr. VMware Lifecycle Engineer

Responsibilities:

• Performed Project Management by setting up schedules and meeting through Confidential for large decommission project
• Decommission Virtual Machines (VM) in a VMware ESXi 6.0 and 6.5 environment
• Remove servers from Active Directory and Proteus (BlueCat Address Manager)
• Locate Application owners CMDB Quick View and OneSource
• Create Change Management documentation through Remedy and ServiceNow and set the schedules for decommission
• Scanned several VMware environments with RVTools to find all the powered off VMs and setup QuickBase database for data entry and organization
• Manage virtual environments through VMware vSphere Web Client
• Pre - Sales for Azure and associated lab work

Confidential

Information Assurance/Systems Manager

Responsibilities:

• Help Architect the VMware ESXi 5.5 environment
• Manage 2 MCSIs and 2 LAN Techs
• Active Directory Domain migration to a single Domain
• Troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment.
• Manage and configure Server stacks consisting of Confidential PowerEdge Servers and EqualLogic SAN
• Manage Windows Server 2008 and 2012 environment including Active Directory
• Manage virtual environments through VMware Virtual Center (vCenter)
• SQL DataBase management and troubleshooting
• Security scanning and server patch management
• Suggest vital changes for implementation

Confidential

Field Network Technician

Responsibilities:

• Managed, deployed software and monitored over 5000 Server through Solar Winds N-Able
• Set up and managed VMware ESXi 5.5 and 6 environments
• Set up and managed Microsoft Servers 2012 environments
• Managed and set up Office 365 for our clients
• Managed Azure cloud environments

Confidential

Enterprise Technical Support Senior Analyst

Responsibilities:

• Extensive knowledge of VMware ESX(i) systems and processes, including ESX and ESXi 3.5, 4.0, 4.1, 5.0, 5.1, 5.5 and 6.0
• Extensive experience troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment.
• Manage client support and technical issue resolution via E-Mail, phone and other electronic medium such as WebEx
• Windows Server 2000/2003/2008/2012 , Data Domain, DR4000, DR6000, EMC and NetApp, SAN and NAS storage over Fiber Chanel, iSCSI and network connection in VMware environment.
• Manage virtual environments through vSphere Client connected to a virtual Center (vCenter)
• SQL DataBase management and troubleshooting
• Identify bugs in software and/or client configurations
• Utilize diagnostic tools to troubleshoot and resolve technical problems
• Create documentation and Knowledge Base (KB) articles for future use by customers and internal personnel.

Confidential

Functional Specialist (Systems Administrator)

Responsibilities:

• Active Directory management and administration
• Exchange 2003/2007 administration
• DNS, DHCP, Group Policy Management
• Symantec Endpoint Protection, Backup Exec and Antivirus CE
• McAfee Host Intrusion Protection and Antivirus
• Tivoli Storage Manager
• Blackberry Enterprise Server
• CA Enterprise helpdesk system
• Installation, upgrading, and readiness of servers and related hardware
• Level 2/3 desktop support assistance
• SQL 2000/2005
• WhatsUp Gold
• IBM Director
• CAC/PKI
• WSUS
• SAN
• Adhere to DoD Security Regulations and Policies

Confidential

Field Service Systems Engineer

Responsibilities:

• Travel to client sites in the Chicago land area to resolve network support issues.
• Build and configure Windows and Citrix Servers according to customer’s requests.
• Deliver and set up Servers in new or existing Domains.
• Configure TCP/IP settings across LAN though DHCP or Static entry
• Set up users in a new or existing Active Directory Domains.
• Support our clients and internal Windows (2000/2003) Servers
• Support our clients and internal Exchange (2000/2003/2007 ) Servers
• Support our clients and internal Citrix Presentation (Metaframe) Servers
• Administer our Cluster with a SAN running MailEnable
• Perform regular maintenance on our clients Networks
• Install and maintain Virus protection software (Symantec Endpoint Protection, Symantec Anti-Virus, Webroot, Etc.) and clean viruses when needed.
• Implement and maintain automated backups through Symantec Backup Exec and Retrospect (EMC).
• Provide remote support as needed.

Confidential

Field Technical Support Specialist

Responsibilities:

• Managed all support activities of Confidential kiosks in the Illinois Region.
• Travel to client sites around the United States for technical support issues.
• Coordinated 24x7 operations and support engineering activities.
• Install network hardware in Network Operations Center and wiring closets
• Troubleshoot Confidential Kiosk installation and connectivity issues
• Configure TCP/IP settings across LAN
• Configure BackOffice software for monitoring and operational functions
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to Confidential Kiosks on the LAN
• Provide technical support and guidance to all users
• Enter triple DES encryption key for ATM function of the Kiosk
• Work with Global Cash to implement ATM function of Kiosk
• Install and configure new Confidential Kiosks at new (or existing) clients sites across the United States

Confidential, Chicago, Illinois

Regional Systems Engineer

Responsibilities:

• Managed all engineering activities of the DHS BioWatch program for central United States.
• Coordinated 24x7 operations and support engineering activities with other federal program participants such as Los Alamos National Laboratories, Lawrence Livermore National laboratories and the Centers for Disease control.
• Install network hardware in Network Operations Center and wiring closets
• Configure TCP/IP settings across LAN to operate with DSL and Cisco PIX firewall
• Install selected Microsoft Windows security updates
• Setup Cisco VPN and MS Remote Desktop access for Department of Public Health users on local desktops with necessary security protocols and credentials
• Set up, configure, and support internal and external networks
• Provide technical support and guidance to all users for LAN- based applications
• Review server event and log files for system abnormalities and network congestion
• Implement and maintain automated backup scripts and procedures for disaster recovery plan and perform routine drills for disaster recovery plan