PROFESSIONAL SUMMARY:

• A result - driven, certified IT professional with an active TOP SECRET security clearance and over 10 years’ experience in hardware/software support, security and networking.
• Proven to be an effective leader and motivator that can successfully interface and communicate with customers, peers and upper management to collaborate and bring resolution to any issue.
• Skilled at integrating customer specifications and technical requirements with sound business practices to provide the best possible services to surpass expectations.
• Multifaceted networking and security experience including troubleshooting WAN, LAN, Transport and IP networks using UNIX and window based tools.
• Ability to work effectively alone or part of a team.

TECHNICAL SKILLS HIGHLIGHTS:

Operating Systems: Windows 7/8/10, OS X, Server 2008 and 2012, Ubuntu Linux

Applications: Citrix, Symantec, Shadow Protect, Bomgar, HBSS, Solarwinds, Active DirectoryFire Eye MPS, Net witness, Wireshark, Snort IDS/ IPS

Hardware: PC assembly, configuration and troubleshooting, Servers, Printers and VOIP PhonesFirewall, Switches, Routers, Taclanes

Networking: IP Routing, VLAN, NAT, Internet connectivity and protocols (TCP/IP), MPLS, VRF, L3VPN, BGP, EIGRP, ISIS, OSPF, Web Content Filtering

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Homestead, FL

Responsibilities:

• Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations
• Configure routing protocols like OSPF and EIGRP
• Configure Cisco Call Manager routers for VOIP communications
• Support AAA functions on network using both Cisco ISE and ACS servers
• Administer servers, desktop computers, printers, routers, switches, phones, software deployment, security updates and patches.
• Review network standards and trends to identify and recommend operational improvements
• Mentor and lead junior network personnel

Network Engineer

Confidential, Scott AFB, IL

Responsibilities:

• Perform network monitoring to identify problems and assist customers with network, hardware and software inquiries.
• Perform troubleshooting and resolution of circuit issues between different points on the network.
• Install and support of WAN network segments
• Trouble issues concerning to MPLS networks, L3VPN and VRF
• Troubleshoot issues concerning routing protocols like BGP, EIGRP, ISIS, OSPF

Network Administrator

Confidential

Responsibilities:

• Install and support LANs, WANs network segments. Internet and intranet systems
• Ensure network connectivity throughout a company s LAN/WAN infrastructure is on par with technical considerations
• Administer servers, desktop computers, printers, routers, switches, phones, software deployment, security updates and patches.
• Maintains best security practices to ensure no Cross Domain Violations between NIPR, SIPR and CENTRIX
• Configure Cisco Call Manager Express routers for VOIP communications
• Performs switch configurations to include VLAN segmentation, VTP, and BPDU guard
• Practices proper security concepts to ensure the confidentiality, integrity and availability of data

Sergeant

Confidential, Ft Gillem, GA

Responsibilities:

• Install and support LANs, WANs network segments. Internet and intranet systems
• Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations
• Configure routing protocols like RIPv2, OSPF and EIGRP
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, software deployment, security updates and patches.
• Performs router configurations to include basic configurations, dynamic and static routing, NAT/PAT, access lists and frame-relay, and VPNs
• Configure Cisco Call Manager Express routers for VOIP communications
• Performs switch configurations to include VLAN segmentation, VTP, and BPDU guard
• Practices proper security concepts to ensure the confidentiality, integrity and availability of data

Cyber Security Analyst

Confidential, Atlanta, GA

Responsibilities:

• Effectively communicated though web, email or telephone to clearly manage security incidents and response procedures with Department of Homeland Security (DHS) United States Computer Emergency Readiness Team (US-CERT), Incident Response Teams, Law Enforcement and CSIRC Management.
• Conducted daily interaction with DHS US-CERT on security fitness of department network.
• Security analyst monitoring and analyzing network traffic, IDS alerts, network and system logs, and utilizing available open source information to detect and report threats to Health & Human Services (HHS)

CND Detection Analyst

Confidential, Smyrna, GA

Responsibilities:

• Day to day monitoring, analysis, decision-making, and response to network and security events based on approved standard operating procedures.
• Reviews and analyzes PCAPs through Wireshark to identify any malicious or unauthorized activity on the network.
• Analyzes Snort rules and alerts to ensure network is not compromised
• Uses Tools like Fire Eye MPS, HBSS and Fidelis XPS Mail Sensor to detect any unauthorized activity or compromise on the network
• Uses Checkpoint Firewall to monitor incoming and outgoing traffic and block IP addresses and domains that are proven to be malicious
• Creates detailed reports of any incidents occurred during shift and performs complete turnover to oncoming shift.

Technical Support Representative

Confidential, Atlanta, GA

Responsibilities:

• Professionally maintained effective customer service support and call volumes according to company standards.
• Generated incident tickets using Service Now Ticketing system
• Performed server reboots, backups and manages services
• Used RDP to perform maintenance and troubleshooting remotely
• Administered user accounts using Active Directory using Server 2008
• Administered Blackberry users via Citrix
• Administered IPhone users via Airwatch

Field Service Technician

Confidential, Atlanta, GA

Responsibilities:

• Performed installations, maintenance and repairs on customer equipment.
• Configured hardware, software and network components.
• Processed client files and schedule appointments.
• Interacted with customers by following established procedures to ensure customer satisfaction.
• Provided break-fix reactive support and installation for low, mid, and high-end products.

PC Hardware Technician

Confidential, Lithonia, GA

Responsibilities:

• Performed hardware maintenance and upgrades
• Performed clean and upgrade installations of Operating Systems
• Performed virus removal and system reimaging
• Refurbished old and broken desktops and laptops

Computer Technician

Confidential, Decatur, GA

Responsibilities:

• Performed Virus removal and system reimaging
• Performed hardware maintenance and upgrades
• Built and refurbished Desktops and Laptops
• Installed and configured operating systems.
• Cloned and installed hard-drives.
• Set up spy-ware and anti-virus programs.