Network Engineer Resume

WORK HISTORY:

Confidential

Network Engineer

Responsibilities:

Responsibilities of the lead enterprise Meraki admin included: Fully designed and deployed a full - stack Meraki appliances including, DC/core MX’s and branch MX’s, MS’s, MR’s, and MV’s.
Designed, configured, and deployed solution utilizing Cisco WGB’s and universal WGB’s in order to provide wired-only medical devices a means of connecting to any corporate wireless network.
Part of on call rotation as first point of contact for incidents needing immediate repair including wide range of network issues including routing/switching, security/device onboarding, or wireless .
Configured and deployed network equipment for in-place upgrades of existing clinics, or for net-new clinics, which includes Cisco wireless access points, Avaya/Extreme switches/routers, and redundant power systems.
Assisted wireless architect in maintaining wireless network throughout enterprise, identified wireless coverage holes, replaced failed access points, and created floor plans for optimal wireless deployments.
Identified and resolved optical fiber related issues that were caused by broken SFP’s or poorly terminated fiber.
Proficient with Novant’s NAC and ACS solutions used to regulate network access for wired and wireless devices.

Confidential

Client Support Technician

Responsibilities:

Provided high level technical support for corporate IT department involving Office equipment (PCs, Iphones, laser printers) and warehouse equipment (inventory scanners, forklift terminals, label printers, etc.)
Tasked with imaging ~50 laptops and desktops, installing necessary software, joining them to domain, and setting them up for new employees.
Involved with physical troubleshooting for the networking issues including utilizing fluke tone generator and network analyzer.

Confidential

Tier III Technical Support

Responsibilities:

Corrected issues with phone, internet, and television services.
Assisted with billing inquiries and when needed, escalated problems further to the billing department via Eventrak ticketing system.
Utilized Servassure, RIO, and NYROC to gather and diagnose statistical data related to signal levels of cable boxes, phone and internet modems.
Corrected wireless connectivity issues, troubleshot TWC apps, and e-mail client issues on both Android and Apple mobile devices.
Assisted customers with passwords, e-mail, etc. while adhering to all security guidelines
Escalated advanced technical issues and service outages to the NOC via Issuetrak ticketing system.

Confidential

Computer Technician Intern

Responsibilities: