SUMMARY:

• An independent and self - motivated person, with a proven expertise in supporting and troubleshooting hardware, software, and networking issues.
• Organized, take-charge professional with exceptional follow-through ability and detail oriented. Able to plan and oversee projects from inception to successful conclusion.
• Outstanding communication skills. Able to grow positive relationships, and interface effectively with upper management, vendors, staff, peers, and end users.
• Strong technical background with a solid history of delivering outstanding customer service. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goal.
• Solid knowledge of LAN/WAN network administration and support in a Windows 2003, 2008 and 2010 environment.
• Knowledge of configuring DNS, DHCP, and WINS.
• Knowledge of SonicWall and Cisco ASA Firewall, Cisco routers, Dell and Cisco Switches.
• Maintained and administered Exchange 2000, 2003, 2007 and 2010 environment as well as Office 365.
• Installed and configured Domain controllers in Windows 2003, 2008 and 2012 Server environments.
• Managed and administered servers in VMware ESX virtual environment as well as EMC and Fujitsu storage system.
• Knowledge of installing, configuring SQL 2005, 2008 and basic database administration.
• Experience with XP, Vista, and Win 7, Win 8 operating Systems as well as MS Office 2000, 2003, 2007, and 2010. Knowledge of UNIX | Linux and Macintosh systems.
• Knowledge of Remedy, Numara Track-It, Spicework, Connect Wise, Service Desk Plus ticketing systems.
• Fluent in English, French and Amharic.

WORK HISTORY:

Confidential, Boston, MA

Network Systems Support Engineer

Responsibilities:

• Determine Infrastructure need and provided recommendation for software and hardware.
• Administrator of mixed Windows environment with a focus on VMWare vSphere based ESXi virtual host management and EMC VNX and Data Domain NAS administration.
• Planning, deploying, configuring, and documenting infrastructure projects.
• Evaluating new products and testing various applications and systems from vendors such as VMware, Citrix, HP, Microsoft, ….
• Network Management and troubleshooting. Maintain Cisco Firewall, add rules and access as needed.
• Microsoft Window Server management including some of the following services: DHCP, DNS, AD, s, Printer, Group Polices.
• Create & maintain user accounts in AD. And use LDAP sync to propagate other systems such as Google, Stoneware, web servers and Office 365.
• Monitoring server alerts and addressing the alerts accordingly.
• Maintaining high availability production systems in a Cloud environment, AWS and Azure services.
• Configuring full and differential server and data backup Jobs including off site replication.
• Marinating, updating, managing, and re-evaluating Citrix VDI environment
• Updating servers and users machines with latest hot fixes, security updates and remediate software distribution failures and to eliminate the problems that cause those failures through WSUS.

Confidential, Washington, DC

Network | Systems Engineer Team Lead

Responsibilities:

• Confidential is a credit union offers financial services to Confidential, but primarily serves the federal, state, and local government sector. Eligible members can open savings/checking accounts and apply for loans.
• Build, deploy and maintain a VMware Infrastructure in multiple geographical locations as well as DR site.
• Responsible for all Cisco routers, switches and firewalls. Troubleshoot server 2003, 2008 and 2012 problems in co-located and internal server issues at headquarters, as well as the datacenter facilities.
• Responsible for troubleshooting complex performance problems at the OS, VMWare farm, SAN, NAS or Network level, managing AD, GPO, LDAP, Exchange 2010 with securing email with Websense and data security.
• Responsible for installing, configuring, managing, restoring backups using eVault.
• Responsible for monitoring physical and virtual server monitoring, including reporting on space utilized and performance using SolarWinds SAM, NPM & NTA.

Confidential, Rockville, MD

Consultant | Systems and Network Support Engineer

Responsibilities:

• Dataprise, Inc. is a leading information technology services provider, ranked as one of the nation top 15 Managed Service Providers (MSP) throughout the East Coast area. Confidential deliver the highest level of on-site network support, carrier services, and cloud services to small and medium-size businesses.
• Providing Tier 2 and Tier 3 supports for Confidential employees and clients on 24 x 7 rotation schedules.
• Responsible for network management including network performance tuning, security monitoring, file and system servers’ backups and email servers administration.
• Supporting large enterprise wide environments (400 + servers and 3,000 + users).
• Supporting and configuring VMware infrastructure, Virtual Server Environment.
• Maintaining Windows 200/2003/2008 Server environment (Physical and Virtual servers) and troubleshooting Windows Server hardware/software as well as troubleshooting applications.
• Managing all aspects of server lifecycle management (baseline development, provisioning, patch management, configuration management, backup/recovery and decommissioning).
• Administration for the Microsoft Windows Operating System including installation, management, application deployment, and security; TCP/IP network design/support; MS SQL Server administration; MS Exchange Server administration; designing and implementing back-up and disaster recovery solutions.
• Maintaining thorough network documentation, including maintenance of each account’s network.
• Providing technical analysis, support, troubleshooting, debugging of highly available Microsoft Windows systems.
• Monitoring systems in NOC environment, Watchdog Alerts, Logic Monitor, Kaseya Systems Management.
• Providing clients an implementation plan for hardware upgrades as well as software’s, and security consultant.
• Consulting, evaluating and analyzing client’s network and providing recommendations.
• Developing strategically project to implement the recommended and providing proposals.

Confidential, Braintree, MA

Systems Administrator

Responsibilities:

• The Archdiocese of Boston is nonprofit organization. The Archdiocese has about 400 employees in evolving to centralizing and advancing technology needs for parishes and churches.
• Creating, removing or updating user account management responsibilities in Active Directory.
• Managing Exchange 2007 with 2 node CCR cluster, including CAS and Edge transport servers.
• Managed and administered Windows 2003 and 2008 servers; including Blackberry server and Citrix Presentation Server.
• Experience with virtualization of servers and cloud computing, using VMware ESX infrastructure.
• Installed and configured Windows Server 2003, 2008 for application servers, such as Diskeeper and McAfee.
• Administered company virus protection using McAfee ePO, TrendMicro, Symantec Endpoint product.
• Administered Diskeeper on all PCs and servers, using Diskeeper Administration.
• Troubleshoot VPN issues using Cisco VPN client.
• Configured and maintained customized images for every department using Ghost software; deployed PCs and laptops accordingly using these images.
• Managed, configured and deployed voice over IP (VoIP) phone systems. Responsible for phone support (setup new telephone extensions, voicemail, etc).
• Tested enhancements and modifications to business applications. Installed and configured new hardware and software.
• Maintained operating system updates, patches, and configured changes ensuring that the network infrastructure is up and operational. Scheduled backups and restored backups as requested.
• Developed skills include developing Information Technology projects and network infrastructures.
• Accountable for analyzing, troubleshooting, and resolving internal users and remote site desktops, laptops, printers, and servers. Completed special tasks as needed.
• Managed work order calls and logged all calls into the database (Track-It), maintained procedures, documentation for change controls and for end users as needed.

Confidential, Boston, MA

PC Technician

Responsibilities:

• Troubleshoot and resolve problems relating to Confidential standard software applications (Microsoft Windows, Microsoft Office, Internet Explorer, email, etc.)
• Troubleshoot hardware and peripheral equipment.
• Worked with Treasury equipment assembling, imaging, and configuring user desktops.

Confidential, Boston, MA

Technical Support Agent

Responsibilities:

• Confidential is leading-edge IT consulting and providing technological business solution in nationwide.
• Receive work orders; assign and escalate work orders to appropriate staff; track work order progress and completion.
• Deployed and installed new computers, laptops, fax machines, printers and servers.
• Configured and added the machines to local domain group with all the required applications and security settings.
• Created user accounts in Active Directory and created login scripts for network mapped drives and printers.
• Created account Security Group; done the daily info security management for an organization.
• Accountable for access managing (adding, deleting, and modifying approved users) and made sure typical security controls were correctly administered.