SUMMARY:

• Office 365 Support Engineer/Citrix/Network/System Administrator
• Highly motivated systems administrator offering hands - on experience in a Confidential Office 365 Cloud on Premise environment.
• Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
• Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
• Over 18 years of hands-on Information Technology experience, with a demonstrated ability to quickly learn and integrate new technology in a variety of industries.
• Proven expertise in various network technologies.
• Proficient in problem management project reporting, customer communication, the rollout of applications and OS upgrades
• Proven success in implementing management, operations, technical and interpersonal skills to increase productivity and reliability to benefit the company.
• Team Lead, Project Manager, System Administrator, Network Administrator, Citrix Administrator and sole IT support for security, repair, installation, migration, reconfiguration, and maintenance of Windows networks environments ranging from 5 users to over 1000 users.

SKILLS:

• Office 365 Administration
• Active Directory Support
• Altiris Ticketing System
• VMware vSphere Support
• Symantec Service Desk 7.5
• Desktop PC Support/Remote PC Support
• Outlook Email Support
• File and Print Support
• DNS Support
• PowerShell “Azure, ISE, SharePoint”
• ADFS
• Migrations - IMAP, POP, CutOver, Staged, Hybrid
• Mail Transport (STMP, IMAP, POP)
• Call Management
• Windows OS: 10/08/7
• Remote Desktop support
• Networking: Wireless/LAN/MAN/TCP-IP
• MS Office Suite: 365/2013/2010/2007/2003/2016
• Symantec 12 Enterprise Backup Exec
• VMWARE
• Network Security
• Cisco Routers and Switches: 2600/3600/4000/7200/7500 series routers, Catalyst 1900/2900/5000/5500 series switch, Cisco 3550 Multilayer Switch, Cisco PIX Firewall, Router Cisco, Netopia Routers, Netgear Switches SonicWALL,
• IBM Compatible, HP and Dell Workstations and Servers and Printers
• Confidential Windows Enterprise Server
• Confidential Exchange Severs
• Confidential SQL Server,
• Citrix 4.5, 5.0 6.0 7.5 XenApp,
• Wireshark
• Confidential Active Directory/Azure
• Windows 2012 Server
• Mac OSX
• MS Tools: Parature, Rave, View Point

WORK EXPERIENCE:

Confidential

Senior Systems O365 Administrator

Responsibilities:

• Demonstrated knowledge of modern enterprise architectures, identity and authentication services, and security and compliance topics as they pertain to cloud infrastructures.
• Broad knowledge of key end-user scenarios and technical architecture for Office 365, Office 365 ProPlus, Exchange Online, SharePoint, Skype for Business and other Office 365 products.
• Performed ongoing administration and account maintenance of the Office 365 tenant
• Solved problems quickly, develop workflow and processes for operation teams, and automate processes through writing and maintaining custom PowerShell scripts to remediate any open issues.
• Act as the primary contact for service escalations and issues troubleshooting, providing third-level support. Resolves client connectivity, client software distribution and mobile installation issues using Confidential Office 365 support tools - Remote Connectivity Analyzer (RCA), Confidential Online Services Diagnostic and Logging (MOSDAL), Analyze Office 365 service reports, auditing log and third-party service reports.
• Conducted research made evaluations and recommendations and maintain a high level of expertise in systems software to ensure departmental operations and operating environment are of the highest quality.
• Ensured compliance with policies, procedures and regulations to ensure safe and sound business operations. Develops and implements software and configurations to apply appropriate system security mechanisms.
• Ensured the consistent, reliable and business partner centric service delivery through global managed service provider for End User Support of Office 365, SharePoint and Exchange.
• Defined best practices and served as a consultant for use of different Office 365 offerings, including Exchange, SharePoint, OneDrive, Stream and Teams
• Partnered with IT peers to shape a strategy for mobility and lay foundation for BYOD
• Maintained relationships with strategic suppliers and stay apprised of latest collaboration technologies
• Partnered with Legal to develop a sustainable Corporate Information Governance strategy in Office 365
• Participated the migration of on premise SharePoint environment “OneDrive For Business to SharePoint Online/Office 365
• Developed and documented processes and procedures for Office 365
• Act as a point of escalation and business partner advocate for production support issues in partnership with our global managed service provider
• Partnered with Vendor Management Office on Asset Management to ensure compliance on licensed software
• Change champion for Office 365
• Performed other duties as assigned license
• Used PowerShell to perform automated reports
• Answers calls and resolves tickets

Confidential, Rockville MD

System Engineer

Responsibilities:

• Configured Exchange Online accounts for end users in Hybrid Enterprise Environment
• Planned/Setup/Configure Downtime for rebuilding user hybrid exchange accounts
• Troubleshooting syncing issue
• Develop and modify PowerShell scripts to perform administrative tasks, remediate issues, and develop specialized queries and reports
• Help resolve user issues related to licensing, email accounts/aliases, and permissions
• Grant missing license to the affected user accounts
• Provide guidance and recommendations for Office 365 Roles and create custom roles and permissions
• Review and make enhancement recommendations on current Office 365 environment
• Address issues with ADFS and AD GPOs/Permissions; experience with AD/ADFS

Confidential, Seattle WA

Office 365 Onboarding Concierge Ambassador

Responsibilities:

• Configured Exchange Online and Skype for Business Online for end users
• Planned/Setup/Configured Office 365 tenant accounts installing ProPlus for pc and mac
• Assisted with the setup of tenants for small to medium-sized businesses
• Provide support for SMB customers with the goal of solving the issue in the first call.
• Provide onboarding support to Office 365 services including Exchange Online, One Drive for Business, SharePoint Online, Lync Online, Office 365 Pro Plus and Yammer.
• Provided 3rd level support for Email Migrations (IMAP, CutOver, Staged, and Hybrid).
• Setup configured Azure AD sync from
• Configured Custom Domains and DNS Zones to Office 365 environment
• Prepared On-Premise active directory server for DirSync
• Managed Active Directory Users and Groups with DirSync
• Planned/Deployed/Configured ADFS multi-factor authentication
• Installed/Managed ADFS servers
• Provisioned SharePoint Sites for end users

Confidential

IT Contractor

Responsibilities:

• Provide technical services for consumers and commercial businesses.
• Install, deploy and migrate various technical software and hardware.
• Troubleshooting commercial and consumer servers, desktops, notebooks, PC’s, Macs, printers, POS retail systems and hospitality equipment.
• Site surveys if requested by buyers

Confidential, Middletown VA

IT Administrator/Desktop Support Resource/Contractor

Responsibilities:

• Providing Desk Side Services to VIPs and Senior Executives
• Computer support with a focus on Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication
• Setting up protocols TCP/IP Desktop hardware (PCs, printers, device drivers),
• Software installation Confidential Office 2007 /2010.
• Provide desk side support for computer and printer hardware, common software applications,
• Support Confidential OS issues.
• Problem-solving techniques and repair.
• Troubleshoot, configure end-user mobile devices i.e.: Smart Devices, Tablets
• Setup and configuration of Networking, VPN, Wireless.
• Using customer Service, Ticketing system applications.
• Understood technical concepts and developed ways to help others learn.
• Solved complex problems with innovative solutions.
• Managed multiple priorities to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Confidential

IT Client Consultant

Responsibilities:

• Tailored IT Support, support for commercial business to keep processes running smoothly. Included with IT support maintenance plans. IT support reports on goals accomplished and attentive plans.
• Preformed Computer System services, installations of Servers, notebooks, and workstations,
• Network Services, installation, and configuration of Cisco switches, Firewalls
• Desktop support and Network troubleshooting
• Maintenance of Exchange server, and servers.
• Installation and configuration and Administration of Active Directory and Domain Controllers
• Migration of office 365, XP to Windows 7
• Reseller and sell of Confidential, Symantec and other major software products
• Maintenance and Monitoring of system tailored backup hardware and software, Symantec Backup, Synology rack system etc.

Confidential

Network Admin/Database Specialist

Responsibilities:

• Provided full performance level work implementing, maintaining and controlling database management systems for all computer types (iPad, Android, laptop, desktop, tablet, security monitoring system, etc.).
• Job duties include network administration, troubleshooting, pc support; resolve pc hardware and software issues;
• Maintaining security and integrity of data by specifying access policies, standards, methods, and parameters, by developing standards for applications programs, by establishing recovery plans to minimize data losses and system downtime by performing back up routines for the database management system software for the stored data

Confidential

Sr. System/Network Administrator

Responsibilities:

• Built and configured Servers with Windows 2008 R2 and SQL, VMware and ESXi.
• Installed deployments of workstations and servers.
• Troubleshooting servers, desktops, notebooks, printers, POS retail, government PRI domain and virtual environment.
• Implemented, configured, managed, administered and maintained company domain and active directory.
• Managed and maintained POS Data Monitoring and Data Recovery.
• Handled remote repairs and software diagnostics with VMware and RMS

Confidential

Sr. System/Network Administrator

Responsibilities:

• Built and configured Servers with Windows 2008 R2 and SQL, VMWare, ESXi.
• Installed deployments of workstations and servers.
• Troubleshooting servers, desktops, notebooks, printers, POS retail, government PRI domain and virtual environment.
• Implemented, configured, managed, administered and maintained company domain and active directory.
• Managed and maintained POS Data Monitoring and Data Recovery.
• Handled remote repairs and software diagnostics with VMware and RMS.