OBJECTIVE:

To obtain a full time, role governing the cloud and hybrid information technology and security resources and requirements of a mid to large sized organization.

SUMMARY:

• Developed, delivered, and administered SharePoint site collections via Office 365 to our internal business partners, and serve as the technical lead for our ongoing development projects.
• Granted site permissions to site objects with guidance of site owners’ design.
• Developed and delivered workflow optimization concepts to HR department manager with respect to employee recruitment and termination processes.
• Provided organization structure to compliance executive for SharePoint site access schema.
• Developed employee IT materials hosted on company intranet.
• Prepared PSI DSS, SOX, and GLBA compliance evaluations to company compliance executives detailing areas of improvement for SharePoint site collections.
• Redistributed site permissions in accordance with federal regulations (SOX, GLBA) following company acquisition by larger, publicly traded company.
• Provided expert opinion on human resources workflow improvements with concern to HIPPA compliance.
• Planned, developed, and delivered employee s centered on OneDrive for Business and SharePoint Online (SPO) access and use to employees attending Underwriting conference.
• Provided rudimentary to IT team members on Office 365 Administration mobile app features and benefits.
• Configured new domain and Exchange records for organization following company acquisition.
• Provided access and use to parent company officials for Office 365 (O365)/SPO services.
• Partnered on intranet cloud migration plan to migrate from physical Windows Server 2003 server to SPO.
• Provided cost savings information that motivated the replacement of data analytic software Tableau with the free, O365, Power BI offering.
• Wrote preliminary company Acceptable Use Policy (JGWHL).
• Utilized ipswitch WhatsUp Gold network monitoring software to monitor applications, network, servers, VMs and traffic flows with an interactive network map.
• Configured and monitored Dell SonicWALL Enforced Client (Network) Anti - Virus on daily basis.
• Review of company Symantec Endpoint Protection activity logs for trend analysis.
• Reorganizing material and delivery for service desk employees.
• Project team lead of many site turn ups to deliver project milestones under budget and on time.
• Lead remote webinar for all sales department employees for use of Citrix Sharefile, encrypted file transfer software/service.
• Lead purchase and testing initiative to replace external VoIP provider with hosted communication offered through Skype for Business.
• Business Intelligence team coordinator.

TECHNICAL SKILLS:

• Office 365 Administration/Exchange Migrations
• Powershell/Exchange Powershell Module/Azure AD Module
• Microsoft Azure/Azure AD Sync/DirSync
• Intune
• Microsoft Office 2013/2016/365
• Microsoft Server 2003/2008/2012 R2/2016
• SQL Server 2012
• Hyper - V Server Administration
• Creative Cloud Administration
• Hosted PBX Administration
• VMware/vSphere/Workstation
• Windows XP/7/10
• OSX/Linux
• Mobile Support iOS/Android/Windows Phone/Blackberry
• Mobile Device Management
• Active Directory
• DHCP/DNS/GPO/VPN/ASP
• VoIP
• LAN/WAN
• Workflow Optimization
• Veeam
• Remedy/Autotask

WORK EXPERIENCE:

Systems Support Engineer

Confidential, Chantilly, VA

Responsibilities:

• Remote support of Windows-based servers and applications, both physical and virtual
• Remote support of Windows-based desktop PCs, notebook PCs, local and network printers and peripheral devices
• Oversee and be the technical resource for third party vendors when they are required
• Accurate documentation of all activities and understanding all SLA’s

IT Systems Engineer

Confidential, Dumfries, VA

Responsibilities:

• Administer, monitor, and maintain SharePoint Online Site Collections and sub-sites, including security
• Develop workflows in SharePoint to help execute business processes
• Work directly in a team environment with business groups to translate their business requirements into team sites and reporting solutions, including solving potentially complex problems
• Create, leverage and manage content types, site columns, page layouts, lookups and templates for re-use in sites
• Configure out-of-box webparts
• Research and recommend emerging technologies and tools to increase cost effectiveness, integrations, usability, and future expandability
• Implement and encourage others to consider innovative solutions to problems or changes to work processes with the goal of eliminating inefficiencies, improving quality, and reducing costs
• Learning programming languages (Python, Java) to participate in development of proprietary natural language processing (NLP) software product
• Train team members on Office 365 capabilities and processes

Systems Administrator

Confidential, Alexandria, VA

Responsibilities:

• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Investigate and troubleshoot issues to provide Tier III/other support per request from various constituencies.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Interpret and/or discuss information with others, involving terminology or concepts not familiar to many people.
• Regularly provide advice and recommend actions involving complex issues.
• Analysis and resolution of problems within established practices.
• Responsible for and instruction on current and new hardware and software applications.

Service Desk Analyst

Confidential, Washington, DC

Responsibilities:

• Provide Tier 1 IT support to the US Army and associated US Government agencies.
• Respond to inbound calls/emails in a timely and professional manner, properly document those interactions in the appropriate tracking systems, and sustain currency of work instructions and related process changes all in accordance with contract SLA.
• Maintain, update, record, and track incident and request database (Remedy ITSM).
• Identify widespread issues through trend analysis.
• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunication systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.

Tier II IT Technician

Confidential, Lake Ridge, VA

Responsibilities:

• Trained IT department interns and Tier 1 technicians.
• Managed and distributed user accounts and permissions to network users and devices via on premise Active Directory and Office 365.
• Regular interaction with vendors’ customer support teams to resolve issues
• Provided primary and second level support to end users by handling service requests that have been escalated by lower tiers.
• Support provided onsite and remotely, by phone or email.
• Developed solutions for network, desktop, and server problems.
• Developed, maintained, and implemented all systems, applications, and networking configurations.

Teaching Assistant

Confidential

Responsibilities:

• Assisted professor with classroom instruction, exams, record keeping, and other miscellaneous projects.
• Lead discussion sections.
• Corresponded with students on CourseSites (Blackboard) and via email.
• Tutored and mentored students.

Instructor

Confidential

Responsibilities:

• Provided basic computer instruction for 12 week class to group of 10 developmentally/emotionally challenged adults
• Assisted students in adapting to life within the community and in seeking future employment opportunities