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Client Tech Analyst Resume

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Arlington, VA

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SUMMARY:

  • Over 20 years of technical expertise in providing technical support and network administration, a unique blend of cross - functional skills in configuration management and documentation, systems administration, network security, and client relations.
  • Drive technical aspects of strategic decisions regarding IT in a cost-effective, innovative manner.
  • Multi-Functional and Subject Matter Expert in several areas of technical IT operations management, regulatory compliance, and contract management.
  • Skilled troubleshooter with attention to detail and determination to identify and implement solutions, regardless of time investment, so that the optimal outcome is achieved.
  • Skill in summarizing and communicating highly technical and complex information into clear, concise briefings and reports for senior level management.
  • Valued for unique ability to work in a multi-cultural, multi-ethnic environment, with sensitivity and respect for diversity; ability to build trust and provide leadership.

EXPERT IN TECHNOLOGY:

  • IT Services Delivery
  • Systems Analysis
  • Strategic Planning
  • Technical & Program Leadership
  • Information Security
  • Technical Support & Troubleshooting
  • Configuration Management

TECHNICAL SKILLS:

Platforms: Windows 2007/2010, Apple OSX, Windows NT Workstation/Server, Windows 2000/2007 Professional / Server, Linux, UNIX, DOS, Mac OS Novell, NetWare / GroupWise / IntraNetWare, Cisco IP Phone Management Systems, BitLocker and McAfee Encryption Software

Hardware: Apple and Intel desktops/laptops, servers, printers, modems, routers, switches, Blackberry, smartphones, PDA’s, hubs, fiber, Tx, coaxial, WiFi, NICs, Memory, Systemboards, RAID, SCSI Network, and closet maintenance and patching

Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe PageMaker/Acrobat Lotus Smart Suite, LotusNotes, McAfee Antivirus, Remedy, MS Exchange, SAP R/3 General, and SAP R/2

Networking: Active Directory, TCP / IP, IPX / SPX, NetBEUI, NetBIOS, SMTP, POP, LAN / WAN, VPN, FastEthernet, 3Com, LAN Manager, LANDesk, Laplink, and WinInstall

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Client Tech Analyst

Responsibilities:

  • Develop solutions to integration and interoperability issues; design, develop, and manage communications systems that meet current and future business requirements.
  • Practice information security protocol required to protect systems by leading desktop initiatives to implement policies and conduct routine system scans.
  • Committed to providing clients quality products and services using extensive knowledge about innovations in IT products and services.
  • Advise leaders on how technology can be used to ensure mission success.
  • Make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Work well under pressure in high stress situations.

Confidential, Washington, DC

Senior Local Area Networks Support Specialist

Responsibilities:

  • Administered and managed IT hardware and software projects.
  • Planned, developed, and implemented troubleshooting of Local Area Networks (LAN), Wide Area Networks, and Virtual Private Networks hardware to include switches, routers, and firewalls.
  • Managed critical assets for the support staff, ensuring LAN equipment inventory was up to date in the database, researching computer equipment, and troubleshooting tickets.
  • Optimized system performance through tuning, repeated adjustment, testing and re-adjustment.
  • Monitored and managed email, spam filters, firewalls, antivirus systems and vulnerability scanners.
  • Investigated and evaluated difficult problems involving complex issues in hardware and software environments. Provided on-site and remote technical support for software applications.
  • Recommended changes to systems configurations to prevent reoccurrences of systematic problems.
  • Expressed highly technical information to individuals and groups, effectively taking into account audience and nature of information.
  • Coordinated closely with project managers on different technology projects, such as: Windows 7 upgrade, software upgrades, server updates, and generic improvement of system documentation.

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