SUMMARY:

• Customer focused and results oriented Systems/Applications Engineer with 15+ years of experience including 10 years of web - based and internal application deployments, configuration, administration and troubleshooting in Windows environments.
• A career of customer interfacing roles ranging from executive management (Directors and CIOs) to IT professionals (server\application administrators and developers) and cross-functional professionals (sales and support).
• Over a decade of utilizing project management and communication skills in bringing together different individuals, teams, organizations and agencies in order to implement and facilitate successful solutions in a timely, effective and cost efficient manner.
• Breadth of experience in systems planning, installation, configuration, management and administration.
• Technically sound in Windows Server along with Windows client operating systems ranging from Windows 7 - 10, IIS 4 - 10, other Microsoft technologies, DNS and various COTS applications.
• Basic skill set in Linux (CentOS\RHEL 7)
• Project management and organizational skills utilized to meet individual, team and company goals.
• Utilize my customer obsessed mindset and ideals to build rapport, trust and lasting bonds with my clients.
• Extensive experience within ITIL and change management focused environments.
• Excellent verbal and written communication skills utilized in a career of customer facing roles.
• Time tested and proven ability to function in high stress environments, adapt to rapid change, overcome adversity, solve problems and provide positive results.
• Function well within a team environment and have held the role of team lead and mentor at various stages of my career.

PROFESSIONAL EXPERIENCE:

Senior Consultant

Confidential

Responsibilities:

• Responsible for systems management of Pennsylvania Department of Transportation Enterprise servers including working directly with PennDOT staff in coordination and deployment of projects.
• Work with PennDOT partners and developers on IBM Websphere WAS 9 and IBM Domino 9 application deployments, configurations and upgrades.
• Administer, troubleshoot and support Check21 application which processes $1.8 billion in revenue for the State of Pennsylvania and ensure secure transport of data to financial partners.
• Member of team responsible for upgrade of over 1100 servers and associated applications from Windows . Responsible for installation, configuration and testing of applications once build process complete.
• Work with management team to review, plan, provision and coordinate current and future agency application purchases and environment upgrades along with providing technical recommendations and input regarding cloud computing.
• Monitor system performance and provide statistics to identify capacity or performance problems along with making technical recommendations for appropriate action.
• Review and implement solutions regarding security reports/recommendations via Nexpose involving hardening of applications and underlying server operating systems.

Senior integration consultant

Confidential

Responsibilities:

• Member of Applications Management Team fully responsible for Internet presence of all departments and agencies housing their sites and applications at the Pennsylvania Enterprise Data Center.
• Supported Three Tier environment involving over 4000 servers and 600 applications including web, middle tier and database functionality.
• Deployed and provisioned Windows 2012 and 2016 servers. Configured, installed, tested, troubleshot, repaired and maintained server related hardware and software.
• Managed application deployments through ITIL change management process involving web/application load balancing, firewall access, DNS record administration and database creation.
• Created firewall policy for applications and entities within the enterprise to be implemented by Networking team.
• Maintained and administered TMG 2010 Reverse Proxy solution for multiple agencies hosting over 220 applications. Created rules/policies for secure connectivity between the Internet and internal agency hosts/applications.
• Procured SSL s through Entrust and Confidential CA for entirety of agencies utilizing offered SSL service.
• Administered IBM Websphere 7.0 Enterprise MQ solution. Installed and configured message queue managers, queues and associated channels for multiple agencies throughout the Confidential of Pennsylvania.
• Maintained, configured and administered IBM Big Fix 9.5.7.x and ILMT across the Enterprise. Ensured use and procurement of IBM licensed products is in accordance with agency and Confidential of PA requirements.
• Administered Biztalk 2010 enterprise solution. Responsible for application install, setup and installation of components and custom applications. Maintained message queues, ensured application connectivity and troubleshot issues.
• Responsible for BizTalk 2010 upgrade and install project converting 2006 clustered hub and 3 spoke environment to single hub 2010 environment. Integrated SSO for financial transaction functionality along with three state agency application integration. Primary application processing over $85 million in credit card transactions annually.

Business systems analyst

Confidential

Responsibilities:

• Functioned as a lead analyst on various projects for an Insurance information provider with 80 employees and $65 million in revenue.
• Worked with data input/retrieval and screen scraping applications regarding individual driver records for Insurance company and analysis.
• Liaised with business during entire SDLC in Agile Software Development and scrum processes.
• Determined user and business functional requirements and translated into specifications used for enhancements to a system or for new development.
• Created test case, use case and data process flow documents and diagrams utilizing Visio and UML.
• Created and utilized Activity Diagrams, Data Flow Diagrams, Feature Matrix and Data Models.
• Gathered project estimates involving development hours, software and hardware costs.
• Built logical models and provided quality documentation for system design and development.

Senior systems engineer

Confidential

Responsibilities:

• Responsible for administration, upgrade, deployment and maintenance of corporate BizTalk 2002\2004 and MEI\CRM environments.
• Worked closely with teams of developers from various business units to facilitate the upgrade and implementation of enterprise wide applications. Assisted in securing, streamlining and integrating the underlying business logic, message processing and Middle Tier/Backend communications associated with the deployed applications.
• Knowledge of application interdependencies include MSMQ 1.0 and 3.0, IIS 5 and 6, SQL Server 2000 and COM+.

Senior consultant

Confidential

Responsibilities:

• Managed, deployed, configured and administered external and internal applications on a Three Tier environment for all Agency web-based offerings and services in the State of Pennsylvania Enterprise Data Center.
• Worked extensively with Microsoft Application Center Server, Microsoft SQL Server 2000, Microsoft Sharepoint Portal Server 2001, Microsoft Operations Manager, PPT Dynamic Site Framework (DSF) for websites along with other web integrated technologies regarding presence, format and presentation.
• Configured and administered IIS 5.0 and SQL 2000 servers in order to facilitate maximum up time and performance.
• Functioned as SharePoint Portal Server Administrator. Created and administered workspaces and Confidential Technology Center server presence. Responsible for rollout of new workspaces, ensured that server and workspace user/administrator interface and experience were at optimal levels.