SUMMARY:

To secure a challenging position in the IT or engineering field where I can effectively apply my technical knowledge and skills

TECHNICAL SKILLS:

Operating Systems and Software: C, C++, Java, HTML, Vagrant, Virtual Box, Curl, Splunk, FogBugz, Python, PSpice, Matlab, Mathematica, Sony Vegas, MS Office Word, Excel, Works, Access, PowerPoint, Windows, Mac, Linux, Unix, Android, iOS

Languages: Fluent in English, Urdu, Hindi, and working knowledge in Spanish and Arabic

EXPERIENCE:

Confidential, Cambridge, MA

Tech Ops Engineer

Responsibilities:

• Troubleshooting all technical inquiries presented by clients throughout the world. Addressing and resolving test failures in various environments. Using Vagrant and Virtual Box, analyzing logs with Splunk, investigating results from a technical standpoint in order to isolate defects or bugs.
• Supporting the administration of the source code control repository within GitHub. Utilizing FogBugz to log and create cases for testing, debugging and documentation
• Testing functionality, automating testing processes end - to-end and collaborating with different teams for deployments. Performing application and server configurations through Unix/Linux.
• Providing 24x7x365 real time monitoring and support. Rotating on-call duties with PagerDuty.

Confidential, Boston, MA

CEO and Founder

Responsibilities:

• Plan, develop, organize, implement, direct and evaluate the organization's function and performance. Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action.
• Lead in the development of the plans and programs as a strategist. Enhance and/or develop, implement and enforce policies and procedures to improve overall operation and effectiveness.
• Provide strategic technical and financial input or leadership on decision-making issues affecting the organization.
• Proactively monitoring, acknowledging, investigating, dispatching, and logging all events regarding the platform

Confidential, Washington, DC

Facility Operations Engineer

Responsibilities:

• Providing 24x7x365 real time monitoring and support resolution for the physical infrastructure of every single Amazon data center in the world
• Proactively monitoring, acknowledging, investigating, dispatching, and logging all events regarding the platform
• Working with engineering operations technicians globally to resolve all problems. Serving as a facilitator for all critical issues and as the point of contact for all company providers
• Performing routine audits of the environment, documenting and reporting to ensure stability of the platform
• FOC lead contact of Seattle and San Francisco clusters

Confidential, Boston, MA

Technical Engineer

Responsibilities:

• Troubleshoot and resolve all technical inquiries presented by clients located throughout the world. Work independently in the U.S. as the sole support analyst for all clients using Confidential software
• Provide software support over multiple operating systems: Windows XP/Vista/7 and Mac OS X, mobile device support for iPhone, iPad, Android, and Blackberry OS
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems. Contribute findings and troubleshooting documentation to knowledge portal. Used SalesForce as ticketing database
• Escalate and effectively communicate critical technical issues to management or developers as needed

Confidential, Hollywood, CA

Director

Responsibilities:

• Founded and established partnered YouTube channel with over 30,000 people/followers world wide
• Produced and directed over 300 videos. Many with thousands or even millions of views
• Market, manage, and advertise all content via means of multiple social media platforms

Confidential, Danvers, MA

Network Operations Engineer

Responsibilities:

• Provided data center support for all operations, verified import batches, throttle usage, and application interface functionality. Ran all E2Es, VALs, and FLTs
• Monitored transfer failures, job queues, platform maps, system-wide volume, and generated reports daily
• Created user accounts, allowed access and permissions to applications, assisted clients with any problems

Confidential, Boston, MA

Project Engineer

Responsibilities:

• Designed, configured, and reviewed all projects throughout entire cycle from initial concept to successful completion
• Meet all customer specifications and requirements, review technical limitations of projects, and advise the best route for completion
• Work as a liaison between the project managers and the technical disciplines involved in projects

Confidential, Hingham, MA

Project Engineer

Responsibilities:

• Created custom fixes, templates, reports, and letters with X2 software for entire school districts. Worked with engineers/developers to resolve any escalated issues
• Troubleshot all software related problems reported by clients and customers. Provided all users with support via e-mail and phone
• Worked as QA engineer to test and evaluate upgrades for new software

Confidential, Andover, MA

Technical Engineer

Responsibilities:

• Under contract, diagnosed and resolved technical hardware/software issues
• Installed, tested, and evaluated upgrades/new technology. Monitored, configured and maintained computer systems and networks
• Replaced hardware and software as required. Identified and corrected or advised operational issues in client computer systems