PROFESSIONAL SUMMARY:

Analytical and astute as Expert Telecom Engineer with +13 years’ experience. Highly adept with systems integration, Services delivery management, IT managed network services, data network technologies, telecommunication technologies possess excellent verbal and written communication skills and strong work ethic.

STRENGTHS:

• Network Processes (, Maintenance & Operations)
• Network Performance Optimization
• Network Cloud / Data Center
• Network Architecture & Virtualization
• Network Vendor Management & Consolidation
• Network routing protocols
• VOIP & Unified Communications Manager
• OSS integration and process
• Account Management
• Implementation Proposals
• Management - Marketing-Sales Experience
• Customer Relationship Management
• GSM Network Management
• PMP Project Management Methodology

TECHNICALS:

• Confidential NGN - IMS Certified
• Confidential FTTx Certified
• MX-ONE Telephone Server VOIP
• Confidential Pre-Sales Certified
• MX-ONE Telephone Switch
• MX-ONE Voice Mail System
• VOIP MX-ONE Telephony Server
• VOIP MX-ONE Telephony Server
• VOIP MX-ONE Telephony Server

EMPLOYMENT HISTORY:

Confidential

Technical Senior Engineer

Responsibilities:

• IMS Core Network Expert in (P-CSCF/ I-CSCF/S /ATS/UGC/UMG/HSS/BSC/ IPSMGW)
• Good experience in Voicemail Solutions, MMSC,GSM/UMTS/CDMA MSC,and GSM/CDMA.
• Expert in VOIP network design & VOIP protocols(SIP/H.323/RTP/SDP/H.248/Diameter/MAP/ CAP/Radius)
• IMS, Flex Reach, BVOIP, IPBE, VDNA and Network Analysis, testing and troubleshooting.
• VOIP Network solutions Design for (AVAYA, SONUS, CISCO, Confidential, Confidential, Broadsoft, Polycom ).
• Experience in telecom Core (Voice/Messaging) for 2G/3G/4G with direct experience with IMS.
• Expert (DSLAM-GPON-OLT-MDU-ONT-IPTV- xDSL, optical, aggregation, RAS) .
• Expert in testing and Full Analysis for Call Flow, Call Registrations and SIP messages network Experience with Sonus Session Border Controllers (SBCs), Acme packet 4250/ 4500/ 9200 series, Sonus GSX7000/9000, and Cisco Cable Modem Termination System (CMTS)
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers
• Good skills for (HP-UX, Red Hat Linux, SUSE Linux).
• Complete Network Traffic Analysis and SIP Testing with Spectra2, IRIS, IXIA, Spirent test center, Net Brain, Net Scout, Net MRI, OPNET.Make recommendations for remediation and document a newly designed.
• Expert in Call Center Architecture Design, Microsoft Unified Messaging Systems for Business.
• Data Center systems management, Telephone Switch, and VOIP Telephone server.
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks, and FTTx Solutions.
• Experience in Broadworks architecture and Session Border Controllers .
• Expert in VOIP, IPT, Unified Communications Manager & recording tools (Redbox, Vernita), IVR design.
• Deployment, upgrades, migration from old to new Cisco Unified communications (UC) platform
• Back up resource for IPT discovery and deployment of Cisco IP Telephony Enterprise Network comprising CUCM Clusters
• Experience with troubleshooting routing and switching related to TCP/IP, BGP, OSPF, ISDN, RIP, EIGRP, network routing protocols, and IP Multicasting Experience with Avaya Media Server Platforms including Multi-Carrier Cabinets G-Series Gateways, S-Series Gateways, LSP and ESS systems.
• Configuration of Cisco UCCE, Installed and configured Multiple Cisco Unified Call Manager, Cisco Unity Connection, UCCX/UCCE.
• Day to day activities include design, Implement, troubleshooting and Configurations of Skype for business 2015, Lync Server 2013.
• Installed VMware ESX server 2.5/3.0/3.5 in a total of 100 ESX's, 2500+ servers & four VC's. Created virtual machines on ESX Servers. Created standard images and deployed servers from the images.
• Administer and configure DNS, NFS, FTP, APACHE and LDAP on newly installed servers
• Build ESXi hosts, config its cluster, virtual switches, datastores, build VM guests, P2V/V2V, vCenter migration and administration.
• Expert in Avaya IVR Solutions, Avaya CM 5.2 / 6.2, Avaya Experience Portal, Proactive Outreach Manager and IVR Orchestration Designer
• Microsoft Windows server (2012,2008,2003), active directory, clustering).
• Complete Network Analysis (Health check), using a toolset such as Net Brain, Net Scout, NetMRI, OPNET. Make recommendations for remediation and document a newly designed network.
• Data center systems management (data backup & restore, system monitoring, Unix support).
• Maintain the blue coat systems add, deletes and troubleshoots entries in both external and internal DNS. Identifies problem areas within DNS management and works with tier 4 network groups to correct them.
• Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments, identifies performance issues, and interprets trends.
• Troubleshoot and resolve issues submitted through Network Service Requests system. Escalate where necessary to resolve more advanced issues.
• Complies with IT policies, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures.

Confidential

Technical Support Senior Engineer

Responsibilities:

• IMS Core Network Expert in (CSCF/ATS/UGC/UMG/HSS/BSC/GSM),
• Good experience in VoLTE/UMTS/GSM /3GPP and CDMA.
• Data Center systems management, Confidential Telephone Switch PBX, VOIP Telephone server
• Experience with Sonus Session Border Controllers (SBCs), Acme packet 4250/ 4500/ 9200 models, Sonus GSX7000/9000, and Cisco Cable Modem Termination System (CMTS)
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks
• Expert in VOIP, IPT, Unified Communications Manager ( Confidential, Nortel, CISCO, Broadsoft, Polycom )
• IMS Core Network Technical Support Senior Engineer (CSCF/ATS/UGC/UMG/HSS/VOIP/BSC/GSM)
• Expert in VOIP network design & VOIP protocols(SIP/H.323/RTP/SDP/H.248/Diameter/MAP/CAP/Radius)
• FTTx Solutions Expert (DSLAM-GPON-OLT-MDU-ONT-IPTV- xDSL, optical, aggregation, RAS)
• VOIP & Data Network Design and solutions (Avaya, Confidential, Nortel, Cisco, Confidential )
• NGN Next Generation Network Concept, GSM concept for Confidential equipment
• Installation, Configuration and troubleshooting for VOIP, Digital & Analog networks
• Understand the CS Core network and LTE network & able to coordinate GTAC, R&D and NTD activities
• Experience with troubleshooting routing and switching and resolve issues related to TCP/IP, BGP, OSPF, ISDN, RIP, EIGRP, Other Lan/Wan Protocols routing protocols
• TCP/IP, OSPF, MPLS, ISDN, RIP, Other Lan/Wan Protocols
• Design and implementation of Wide Area Networks (WAN) in big scale
• Experience with CUCM / CUC / CER / CUEAC / IM n Presence / Voice gateways
• Design and implementation Local area networks with multilayer switching and QoS technologies
• Exchange server, Windows server clustering, VMware
• Good experience with CISCO Switches, Routers series, IBM servers
• Expert in Avaya IVR Solutions, Avaya CM 5.2 / 6.2, Avaya Experience Portal, Proactive Outreach Manager and IVR Orchestration Designer
• Telephone Server, Telephone Switch, Voice Mail Server
• Work independently on complex issues to ensure that network stays up and operational
• Experience with troubleshooting of the network components
• Install new physical and virtual servers using VMware Virtual Center and configure hardware, settings, directories, storage in accordance with standards and project/operational requirement
• Expert in vRealize Orchestrator (vRO),VMware vRealize Automation, VMware(vRA), ESX server, VSphere servers & Created virtual machines on ESX Servers. Created standard images .
• Good experience in cloud networking technologies like OpenStack and vCloud Air, VSphere servers & Creating virtual machines on ESX Servers. ticketing systems like remedy ticketing system, CMS Reporting, Call Accounting and Call Recording Software