SUMMARY:

A highly skilled and adaptable Information Technology professional with a solid background in computer/server operations, security administration, hardware/software, disaster recovery, systems engineering, implementations, installations, upgrades, troubleshooting, technical writing, and end - user support with a primary focus in System Center Configuration Manager over the last seven years. Develops creative solutions for complex situations, increasing departmental efficiency. Communicates information to internal and external parties, coordinating actions as well as improving the customer’s experience. A hardworking team player who consistently achieves objectives for organizational success.

SKILLS & ABILITIES:

• SCCM Architect
• Windows Server Administrator
• VMware Administrator
• Security Operations Liaison
• Vulnerability Management
• McAfee Confidential
• Windows 10 Deployment

PROFESSIONAL EXPERIENCE:

SCCM ARCHITECT\SECURITY OPERATIONS LEAD

Confidential

Responsibilities:

• Engaged and coordinated global services and changes with respective managers to achieve project updates. This includes global changes such as the upgrade to from Windows 7 to Windows 10 and Office 2010 to Office 2013.
• Implemented all Windows 10 Group Policy Objects and STIG settings, based on DISA’s guidelines.
• Create and implemented upgrade strategies for the current environment with specific attention to SCCM, GPOs, WSUS, and Windows 10 throughout all of Confidential .
• Improved levels of IT Security preparedness through the rapid standardized deployment of security updates via SCCM. Replaced SolarWinds Patch Manager with SCCM Software Updates to reduce licensing fees.
• Create, update and maintain Standard Operating Procedure and knowledge base documentation for software deployment, imaging and patching.
• Work with VMware Infrastructure Client in supporting our Windows 2008 R2, 2012 R2, 2016 Enterprise 6 Server environment.
• Configure, deploy, and maintain Host Base Security System ( Confidential ) also known as McAfee ePolicy Orchestrator (ePO).
• Assists with identifying the necessary blocks and exclusions at the server and workstation levels.
• Assists with Assured Compliance Assessment Solution ( Confidential ) to provide the required automated network vulnerability scanning, configuration assessment, application vulnerability scanning, device configuration assessment, and network discovery.

SENIOR SYSTEMS ENGINEER

Confidential

Responsibilities:

• Operates as a consultant for the Datacenter Hardware & OS Engineering Unit for Confidential Headquarters in Washington, DC.
• Determines and implements best practices for the engineering, configuration, administration, and support of SCCM 2012 and other Microsoft products.
• Design and implement software packaging and patching strategies for Windows desktops and servers using both physical and virtual applications with SCCM and App-V.
• Scripts the installation of applications and automation of tasks using Windows PowerShell.
• Evaluate, monitor, and troubleshoot existing storage infrastructure and datacenter hardware deployments.
• Research, develop, and implement better solutions to help monitor systems, improve performance, optimize and reduce potential outages.
• Acts as liaison with other cross-functional groups and management personal to ensure accuracy and timeliness of production and non-production activities.

Senior Systems Engineer

Confidential

Responsibilities:

• Primary SCCM 2007 Server administrator for installation, maintenance, and support for over 200 Windows and Solaris servers - physical and virtual.
• Solely responsible for the design, configuration, implementation, and integration of SCCM 2007 in an Confidential “unclassified” environment.
• Lead the efforts in upgrading our desktop and laptop operating systems from Windows Vista to Windows 7, using the SCCM 2007 OSD feature.
• Administrates Microsoft Windows 2008 Servers, Microsoft Windows 7 Workstations, and network security devices for an Confidential organization.
• Responsible for planning, managing, and detailed documentation of the server room to include robust configuration control and status accounting.
• Ensures compliance with DoD IAVA requirements and installs required patches, using SCCM 2007.
• Ensures compliance of IT Security Policies, DISA STIGs, and other applicable DoD standards.
• Implemented a cost effective virtualization solution, using Hyper-V and VMware, saving the US Confidential valuable financial resources.
• Performed a Windows Server migration from on over 130 physical and virtual servers.
• Performs and initiates correction action of network security variability using “Eeye” Retina network scan software.
• Lead the efforts on standing up an onsite 24x7 help desk environment. network analyst, abs group consulting inc.
• Researched, recommended, and implemented network enhancements that improved system reliability and performance.
• Responsible for the development, implementation, and evaluation of the company’s Information System Security Program.
• Deployed patches, updates, and software to our office laptops/desktops using SCCM 2007.
• Fully managed computer systems in a “Secret” Level Restricted Area.
• Successfully obtain a 3-year Approval to Operate (ATO) from the Defense Security Service (DSS) for our classified machines. This allowed the company to maintain its contract with the Confidential .

Systems administrator

Confidential

Responsibilities:

• Created and managed user accounts, permissions, and network shares using Active Directory.
• Assisted with the migration from Exchange 5.5 to 2007.
• Assisted with migrating desktops/laptops from Windows XP to Windows Vista for over 400 end-users.
• Responsible for the administration and support of DHCP, Microsoft Exchange Server 5.5 and 2007, and Confidential Enterprise Server 4.1.
• Oversaw automated backups, data recovery functions, and performed multi-level tape testing to ensure integrity of system backups and archives, using CommVault.
• Recommended upgrades, patches, new applications, and equipment, using Windows Server Update Services (WSUS) and Systems Management Server (SMS).
• Assisted the Project Manager in developing configuration documentation and procedures.
• Managed PC configuration images on a server for rapid creation or replacement/restoration for high-availability services, using Acronis.

Help desk technician

Confidential

Responsibilities:

• Responded to telephone calls, emails, and personnel request for technical support from over 500 Confidential, Inc. employees.
• Installed PCs and related hardware, identified and troubleshot problems, and provided advice to end-users to avoid trouble recurrence.
• Created and managed end-user accounts using Novell ConsoleOne, Novell iManager, and Active Directory.
• Performed maintenance and repair on various brands of printers, copiers, scanners, and fax machines.
• Documented and monitored tickets using the Track-It Technician Client in order to ensure prompt and orderly customer service.