SUMMARY

• Member of the Confidential team to streamline business processes with the recommended technology related solutions for the business.
• Maintaining the security core of confidentiality, integrity and availability while performing vulnerability assessments which include applications or default configurations posing a security risk.
• Lead legacy multi - system-site server upgrade, migration, consolidation and decommission efforts to a secure centralized cloud environment resulting in a more efficient, cost-effective and scalable domain.
• Coordinated all efforts to formulate baseline security hardening standards for all MS Windows Server build efforts resulting in a “Gold” VMware templates for production operations.
• Worked with level C personnel to action a more structured ITIL process for handling incident and change management processes for the CRB.

TECHNICAL SKILLS

Technical Skills: CCA, CompTia Security +, JNCIA-FWV, CompTia A+, MCP, ITIL V3.

Operating Systems: Windows 7, 8, 10 / Server 2008 R2, 2012 R2, 2016.

Hardware: VBlock, Cisco UCS, IBM Blade / X Series Servers, Dell, HP Proliant Blade, Juniper Networks Firewall VPN, Juniper Secure Access 2500 SSL, Cisco Routers, Cisco/3 COM fiber channel brocade series switches, RAID, Microsoft Clustering, Citrix Access Gateway, NLB, EMC NAS Isilon.

BackOffice Software: Active Directory 2008 R2, 2012 R2, 2016, Office 365, Citrix XenApp, Terminal Services, MS Exchange, SharePoint, IBM TSM, SQL, WSUS, SCOM, SCCM, CA Unicenter, Solarwinds, VMware, Hyper-V, PowerShell, IIS.

Networking: Client - Server based, VPN, DHCP, WINS, DNS.

Security: McAfee EP, Confidential EP, FireEye Malware, GFI LanGuard, Qualys, TCP/IP, SSL certificates, PKI, ADFS, SSO, MS Group Policy, Websense, Encryption, CA monitoring, NTFS, LDAP, Radius, 3DES, Proxy.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Infrastructure Engineer

Responsibilities:

• Implement best practices in assigned areas and ensure that all core IT functions are fully documented, supportable, and in compliance with applicable
• Audit, monitor and report risks in the network/system, along with performance metrics and service levels that meet the business' standards of excellence.
• Responsible for vendor management /contract negotiations, procurement, SLA’s, Cobit 5, NIST, mentoring of staff, proposals, project management, escalations, provide detailed documentation to senior management.
• Provide strong technical direction and instruction relative to complex problems. Assist with the new Roll out of hardware and software to ensure optimal performance as well of deployment of resources.
• Research, plan, implement, and support the system computing infrastructure. Assist with technology planning by remaining current with the latest technologies and solutions through ongoing methodology.
• Oversee national and international branch distribution center IT services and ensure testing and evaluation of new hardware and software technologies as needed. Work with remote support personnel to develop proper strategies for IT initiatives and deliverables.
• Vulnerability assessments which include applications or default configurations posing a security risk. IE: installed applications; hardware on your network; mobile devices that connect to the Exchange servers; the state of security applications (antivirus, anti-spam, firewalls, etc.); open ports; and any existing shares and services running in the network.
• Conserve / improve overall security while auditing and monitoring event, application and anti-virus logs for unusual or suspicious activity and acts upon immediately. Participate in quarterly security patching maintenance and provide guidance on issues that may arise.
• Architect, implement, and support Directory Services environment 2008/2012/2016 Domain Controllers, Office 365, AD Topology, KCC, ADMT, DFS, Office 365, LSASS, FSMO, SCOM, SCCM, RODC, RBAC, MAC, security updates, group policy, ADFS, DNS, DHCP, DCPROMO, Schema, NetDom, Replmon, Sysvol, Ntdsutil, reporting and performance tuning, setting up and decommission domains, Trusts, and monitor critical system events to ensure uptime per contractual SLA’s.
• Design, implement and support of Terminal Services and Citrix ZenApp, Session Host Server farm, Load Balancing, Session Broker, printer mapping, publishing applications, web interface, and licensing server.
• Support of VMware server infrastructure including: creating Virtual machines, performance troubleshooting, ISO images and “Gold” standard templates, HA, DRS, VMotion, resource allocation, and system monitoring.
• Design, implement, support of MS SQL server, partitioning, upgrades, security, performance monitoring and tuning, database availability, backup and recovery, troubleshooting and problem resolution.

Confidential

Sr. Systems Administrator

Responsibilities:

• Active Directory Architect 2008/2012 full systems-support/design to improve efficiency and output by building and upgrading AD servers, ADMT, DFS, Office 365, SCOM, SCCM, security updates, group policy, ADFS, DNS, DHCP, WINS, PowerShell, reporting and performance tuning, setting up domains, Hyper-V, Trusts, and monitor critical system events to ensure uptime per contractual SLA’s.
• Vulnerability assessments which include applications or default configurations posing a security risk. IE: installed applications; hardware on your network; mobile devices that connect to the Exchange servers; the state of security applications (antivirus, anti-spam, firewalls, etc.); open ports; and any existing shares and services running in the network.
• Responsible for the day-to-day operation and control of a messaging / communications network.
• Design, installation and support of MS Exchange Enterprise network, Lync, Outlook, CAS, Hub, BES, Enterprise Vault, and OWA.
• Multi-site Enterprise level Citrix technology. Installed, configured and secured Citrix Presentation Server (XenApp), published applications / content, isolation environments, desktop profiles, license manager, Citrix Access Suite, password manager, printer mappings, policies, reporting tools, web interface / Nfuse, load balancing, GoToMyPC, Secure Gateway, resource manager.
• Supporting a VMware server infrastructure in a large enterprise environment including: creating Virtual machines, performance troubleshooting, ISO images and templates, HA, VMotion, resource allocation, and system monitoring.

PROFESSIONAL EXPERIENCE

Confidential, Raleigh, NC

Senior Systems Engineer

Responsibilities:

• Active Directory architect 2003/2008/2012 full systems-support/design to improve efficiency and output by building and upgrading AD servers, ADMT, security updates, group policy, PKI, ADFS, DNS, DHCP, WINS, DFS, PowerShell, reporting and performance tuning, setting up domains, Hyper-V, Trusts, and monitor critical system events to ensure uptime per contractual SLA’s.
• Responsible for the day-to-day operation and control of a messaging / communications network.
• Design, installation and support of MS Exchange Enterprise network, Outlook, CAS, Transport, BES, Enterprise Vault, and OWA.
• Multi-site Enterprise level Citrix technology. Installed, configured and secured Citrix Presentation Server (XenApp), published applications / content, isolation environments, desktop profiles, license manager, Citrix Access Suite, password manager, printer mappings, policies, reporting tools, web interface / Nfuse, load balancing, GoToMyPC, Secure Gateway, resource manager.
• Supporting a VMware server infrastructure in a large enterprise environment including: creating Virtual machines, performance troubleshooting, ISO images and templates, resource allocation, and system monitoring.
• Implement and support a three tier SharePoint (MOSS) infrastructure with front end NLB web servers, Central Administration sever, and SQL backend, configured shared, web and indexing search services, site permissions, wiki / blog pages as well as web content management.

Confidential, NY

Senior Systems/Network Engineer

Responsibilities:

• Redesigned backup systems by implementing Confidential Backup Exec 11d to provide adequate capacity planning, policy testing and restore ability.
• Review, analyze, recommend, and support Windows 2003 ADS network systems, hardware and software for LAN / WAN. Install, configure and maintain operating systems, GPO, DNS, DHCP, WINS, WSUS, new software releases, security policies, security auditing and system upgrades.
• Responsible for the day-to-day operation and control of a messaging / communications network. Design, installation and support of MS Exchange 2003 Enterprise network, Outlook 2007 and OWA.
• Installed, configured Confidential Antivirus 10.2 systems and central quarantine consoles, client roll out, and monitoring.
• Provide level 3-user support. Supervise help desk technicians diagnosing user problems with Windows 2000/XP/ Vista workstations.
• Installed, configured, deployed Citrix Metaframe PS4 for the production environment. Configured Web interface, CPN, CPNA, Terminal Server licensing, Citrix license server, patch management, and published applications.
• Researched, designed and implemented company-wide Blackberry Enterprise Server 4.1 wireless network solution for the company. This streamlined data communications between customers and .
• Researched, designed, configured, and secured Cisco WiFi Network for three Offices utilizing the 871 Series routers and the 2400 Series Access points.
• Successfully generated and compiled reports based on system findings, completed with probable causes and possible solutions to systems issues as well as applied proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
• Implemented and led company-wide LAN upgrade to GB Switching to increase performance in data communications at the back office level.
• Systems Administration of a Cisco Call Manager 4.1 and Unified Messaging Confidential solution.

Confidential

Senior Systems Engineer/Technology Manager

Responsibilities:

• Provide ( Confidential ) disaster recovery tactics/solutions and administration of backup services to insure fast/efficient data recovery and integrity.
• Create and enforce security policies in reference to Confidential auditing procedures. Hardware / Software auditing and inventory. Adherence to change management processes required
• All around Active Directory 2003 systems-support to improve efficiency and output by building and upgrading servers, security updates, group policy, SMS, SUS, RIS, backups / restores, reporting and performance monitoring, setting up domains, OU, AD Forests and local ADS security as well as recommending necessary software and hardware for the infrastructure.
• Responsible for the day-to-day operation and control of a messaging / communications network. Design, installation and support of MS Exchange 2003 Enterprise network.
• Install, configure, and secure the network with Juniper Firewalls and Cisco routers. Setup and configure (NAT) (route) based VPN's, 3DES, access-lists, DMZ zones, and maintaining the rule base.
• Configure, install, and maintain necessary hardware and software for LAN/WAN hardware and software to provide a suitable SQL environment to run production applications and to provide the most cost effective solutions.
• Responsible for all vendor negotiations, annual performance reviews, proposals, project management, provide detailed documentation, development and refinement, and allocate budgetary requirements to Senior Management

Confidential, Farmingdale, NY

Network/Systems Engineer

Responsibilities:

• Administer, maintain and troubleshoot enterprise wide Windows NT / 2000 domains and Microsoft Exchange server 5.5 messaging services.
• Create and distribute software application packages to the desktop via SMS, and provide 3rd level network support.
• Managing Windows NT/Win2K professional workstation and server in handling core administration tasks such as: synchronizing & promoting domain controllers, ADS management, managing user sessions and connections, setting administrative alerts, and replicating directories to other systems in the domain.
• Maintaining local documentation: software licensing, cable runs/construction, hardware records, recording backup status, documenting local procedures and policies.

Confidential, Melville, NY

Network/Systems Administrator

Responsibilities:

• Installed, configured and maintained Citrix Metaframe 1.8 for Windows. Setup load balancing, licensing, printer mappings, resource manager and published applications.
• Provide guidance, training and daily direction to junior network support staff.
• Ensure that all security procedures and policies are developed, implemented, and enforced. File level security management and documentation.
• Review new and existing security risks. Recommends and implements changes to security policies. Installed/configured/managed Proxy server 2.0.
• Maintain adequate capacity of network connections in support of company expansions. Hubs and switches are in place for future expansion.
• Manage configuration, performance, protection, and maintenance of company's enterprise application servers. All systems are monitored on a daily basis.
• Installed, configured, & maintained SCSI array controllers. Built servers for Local Area Network, i.e.: Compaq Proliant ML series 350, 530, & 570 tower / rack servers. Disk partitioning and hardware raid level 5.