SUMMARY:

• TROUBLESHOOTER mENTOR commitment to excellence Dedicated, adept technical troubleshooter, team player & mentor with proven success in identifying trends to anticipate & quickly resolve issues, devise / execute cost - effective solutions that optimize operations, maximize resources, drive strategic performance improvements & maintain high systems availability.
• With over 30 years IT experience in the retail, manufacturing, healthcare, grocery, insurance, finance, publishing, public utilities, staffing & communications fields that provide a solid foundation to understand & translate your business needs into sound technical solutions.
• Key Information Technologies team leader who has successfully deployed skills such as identification, design, planning, testing & deployment of strategic company-wide objectives. A dynamic engaging presenter; liaison between technology groups & business management relating to new products, product or process improvements & business strategies.
• Innovative problem solver with a track record of successful resolutions often sought to recommend viable ideas & alternative procedures to management so that variable market forces can be met - often simplifying solutions to complex technical / procedural problems to save time or reduce costs.
• Expertise in IT security, Solaris Virtualization, high availability & clustered systems; as well as experience with business continuity, crisis management & disaster recovery.
• A quality minded, expert team lead; strengths as an advisor, counselor, negotiator, mediator, technician, mentor, etc, usually working behind the scenes, planning, dealing with the details, easily finding trends while troubleshooting, often anticipating issues before they arise.
• In one year, in one data center, saved $750K in server upgrade costs by switching to refurbished parts & another $250K repurposing old servers after consolidation & technical refreshes were completed; conducted root-cause analysis, significantly improved processes & create standards to eliminate product failures. Reduced costs - electric, heat & footprint with server virtualization.
• Promoter of quality awareness & training programs that encourage prevention rather than correction throughout IT; IT lead for several Six Sigma projects & Subject Matter Expert for several applications, operations and development teams.
• Led or facilitated change control, cross-functional projects & problem management issues.

CORE COMPETENCY AREAS:

• Enterprise IT Systems Architecture
• High Availability Systems
• IT Consolidation & Virtualization
• Business Continuity & Disaster Recovery
• Information Security
• IT Compliance
• Analysis & Troubleshooting
• Performance Tuning
• Problem Resolution Management
• Meeting Facilitation
• Six Sigma Greenbelt Certified
• Process Improvement
• Technical Documentation
• Software Development Life Cycle Program / Project Leadership
• Relationship Management
• Productivity / Time Management
• IT Process SOP Development
• Team Mentoring
• Process Automation

TECHNICAL SKILLS:

• Sun (ORACLE) Sparc & Ultra, E25K, M Class, (SunOS 3.x,4.x, Solaris 2.5.1 thru 10)
• IBM RS/6000, Power/PC, R40/50, SP2, Power7 (AIX v3.x to 6.1)
• 4361/9000 (MVS, TSO, OS-390), PC (Win2000, XP, Vista, Win2008, Win7)
• Digital / Compaq pdp-11 (RSTS/E, RSX-11, RT-11, MUMPS), VAX (VMS), Rainbow, Alpha (VMS, ULTRIX)
• Confidential /5500/9000/Vectra (MPE, Confidential /UX 9-11.3)
• MISC (SCO, RedHat Linux, FreeBSD, NetBSD, Unix SVR4, Xenix, iRix, MP/M, MP/M, CP/M, MacOS v1-10, ProDos & TRS-DOS). TI-990 (DNOS, DX-10), Wang (VS, OIS)
• InfoBlox, DNS, NIS, NFS, NTP, SNA, Samba, DHCP, XCOM, VI, REGEX, PPP, RAS, VNC, uucp, ftp, make, CDE, GNOME, SSH, SFTP, SSL, RADIUS, KEON, PGP, GPG, hping, DIG, tcpdump, IPFilters, Netfilter, Connect:Direct / Gentran (Network Data Mover - NDM), Splunk
• Nmake, Sablime, PVCS, MKS, RCS, CVS, SCCS, Subversion, CFEngine, GIT, CURL, WGET, RDIST, RSYNC
• Veritas Storage Foundation & Cluster Services (Sun/RH/VCS/RAC), Disksuite
• LiveUpgrade, Jumpstart, JET, Kickstart, JASS, Nessus, Tripwire, Wireshark, snort, Ethereal, Netcat, BoKs, Sudo, PowerBroker, Siebel CRM, Oracle IDM, SAP Portal
• Solaris LDOMS, Zones, Containers, VMWare ESX
• IHS, Apache, Tomcat, SunOne/iPlanet servers: (Web, App, Directory, Portal), WebLogic, WebSphere, SOLR, MQ Series, JBOSS, Tibco
• Informix, ORACLE v6-12g, Sybase 10/11, Unify, dBase, Clarion, MySQL, Toad
• Legato Networker, Veritas NetBackup, ADSM, TSM, REEL Backup, Ctar, dd, tar, cpio, SQL Backtrack, Mksysb, Amanda
• ECOtools, Best/1, Confidential Openview, Patrol, BigBrother, Nagios, Tuxedo, CA Unicenter, Autosys, Tivoli Workload Server, Maestro, Test Director, Load Runner, Quality Center
• MS-Project, MS-OFFICE, MS Publisher, Visio, Word Perfect v5-v8, Lotus 123, SmartSuite
• Netscape, Firefox, Opera, Chrome, Internet Explorer 3-11
• UniPlex, Apriori, Netman, Infoman, Changeman, Kintana, Service Now, Clarity, BMC Remedy, BMC Picasso, Confidential Service Desk, Quality Center, Oracle Utilities (NMS)
• Notes, DaVinci, Outlook, CC:Mail, sendmail, Postfix
• Great Plains, Thoroughbred, OpenSystems, MBSI, Real World, Peachtree, Oracle Financials
• BASIC, AWK, C, C++, C#, Bourne Shell, Korn Shell, BASH, Perl, CGI, JAVA, Pascal, M/F COBOL, OpenScript, Motif, GNOME, CDE, DCE, Ruby, Openwin, TCL/TK, Javascript, SQL, XML, HTML, CSS, VBScript, CURSES, TERMINFO, Sculptor, PICK (UniData BASIC), IDOL-IV, PAL, Intelligent Query, Clipper, dBASE, SQL-Plus, PL-SQL, ISQL, Power Builder, Clarion, Recital.
• 8085 assembler, 8080 assembler, z80 assembler, TI-990 assembler, IBM assembler.

PROFESSIONAL EXPERIENCE:

Confidential

Middleware Technical Architect - Infrastructure

Responsibilities:

• Managed hosting services with a third party vendor.
• Planned, coordinated, managed and helped technical resources to complete a data center virtualization / migration from Solaris Zones to ESX cluster, intrusion detection, process automation.
• Used RH Linux, Java, PERL, VSftp, rsync, NFS, Shell Scripts, HTML, Apache webserver, SOLR and tomcat, Hybris, WebSphere, WebMethods, SAP portal, PGP, SSH, F5 LTM, Checkpoint & Cisco ASA for a Healthcare manufacturer.

Confidential

Network Engineer - Infrastructure

Responsibilities:

• Implemented IPAM, DNS, AD, DHCP Management changes using InfoBlox, PERL, Shell Scripting, Process Automation, Confidential Service Manager, MS Project, project facilitation.
• Integrated cross functional teams in multiple locations, for server virtualization, data center migrations and cloud services.
• Interfaced directly with NOC, mainframe, Unix, middleware, infrastructure, application developers, architects, Business Managers, load balancing, firewall and security teams.

Confidential

Web Engineer - Infrastructure

Responsibilities:

• Administered Brocade/Foundry Netiron ADX switches: built VIPs, performed DNS updates.
• Installed, configured, managed and supported Apache, JBOSS, WebLogic on Linux servers.
• Performed troubleshooting and problem resolution.
• Used Subversion, perl, openscript, expect, and shell scripts for managing configuration changes and automating processes.
• Also supported re-branding apps, multiple domain SSL certificates and domains for new corporate identity.

Confidential

Technical IT Project Manager - Infrastructure Engineer

Responsibilities:

• Coordinated the middleware connectivity needs for many business projects as they followed the SDLC into production.
• This included load balancing, Citrix Netscaler, F5 GTM/LTM, WebSphere, Tibco, IBM IHS, MQ Series, Connect:Direct / Secure Plus (NDM), Tivoli Workload Server.
• Each release with multiple simultaneous Test, UAT, Stress environments.
• Worked with Linux & AIX, including HACMP and Veritas cluster configurations, validating failover and recovery scenarios.
• As a change management coordinator, facilitated work between teams in USA and overseas.

Confidential

Sr. WebSphere Administrator

Responsibilities:

• Implemented a common outage management system, deployed Oracle application using JBOSS; configured and deployed java applications using WebSphere on AIX.
• Installed vendor application patches and updates. Updated oracle tables using Toad and SQLplus, Perl and shell scripts on AIX servers.
• Also completed an Active Directory authentication project for this same application. Supported High Availability cluster fail-over scripting and testing.

Confidential

Sr. Unix Administrator

Responsibilities:

• Engaged cross-functional resources to improve process details for support team, that had been overlooked during their transition into our care.
• L3 Midrange System Administrator, supported Solaris, RedHat Linux, HPUX, & AIX servers in a diverse international server environment including Solaris virtual servers using Zones & LDOMs,
• VERITAS Clusters, EMC DMX, Centera, Clariion, NetApps NAS, Oracle RAC for multiple business units & operating companies.
• Administered and worked on performance issues with WebLogic, WebSphere, Apache, Connect:Direct, SunOne, MQ Series, JBOSS and other J2EE based products.
• Reviewed, built & updated Standard Operating Procedures for L3/L2 administrators to follow .
• Analyzed problem ticket data to statistically identify trends or opportunities to improve process performance and reduce repeated occurrences.

Confidential

Sr. Unix Administrator

Responsibilities:

• Supported Linux, Solaris, XP & Win2003, for third-party middleware & in-house developed SOAP / CORBA applications, as a service bureau, for large national & regional cellular companies .
• Engaged with Development teams to facilitate changes, per customer requirements.
• Technology included IBM WebSphere, BEA WebLogic, Lotus Notes, Oracle, Tuxedo, Siebel CRM, IIS, Confidential Openview, Patrol, SSH, Connect:Direct, FTP Server & WIKI.

Sr. Unix Administrator

Confidential

Responsibilities:

• Recruited as consultant to Confidential Transportation to wrap up an Confidential support contract.
• Supplied Administrative OS & server support for Linux & Solaris servers. VERITAS Cluster maintenance, EMC SAN & NAS Storage Management, OS Installation & patching. Used Jumpstart, JET, JASS, Live Upgrade and other automation tools.
• Provided application architecture suggestions to improve functionality & application security. Worked with Confidential Openview for monitoring & Confidential Service Desk (TSG) to handle support requests.

Confidential

Sr. Unix Administrator, Tech Project Mgr

Responsibilities:

• Reduced costs: In one year, for one data center, saved $750K in Sun Enterprise server upgrade costs by switching to refurbished parts & another $250K re-purposing old Sun servers & peripherals after consolidation & technical upgrades or refreshes were completed.
• Led and supported 3 Datacenter migrations, a major technology upgrade or refresh, backup server consolidation & server replacements. Planned and implemented upgrades which improved performance by 75% & saved $250K in maintenance costs over 2 years.
• Designed a Secure Authenticated Lightweight Transfer using SSL Certificates, HTTP, SFTP with Perl, JSP, RSA Keon, SunOne Web, GPG & application servers for use with external financial client companies, which saved the company over $750K in licensing fees annually.
• Managed several major application upgrades, including Gentran (Connect:Direct) implementation, high availability site failover, web conversion and a card processor conversion.
• Worked with product team, enterprise architects and developers, analyzing Oracle and J2EE Java Web application for performance issues - reduced transaction from over 12 to under one second.
• Implemented & maintained 125 Solaris zones in a web / application server farm, which enabled zone migration between servers & clone for use in disaster recovery plans & tests.
• Supported 350 Solaris & Linux servers, monitored by Confidential Openview, Veritas clusters, including Oracle RAC clusters & Oracle Financials. Web services using Apache, WebSphere, WebLogic, JBOSS, Tomcat, MySQL, SunOne web & app servers. Used Symantec NetBackup & EMC/Legato Networker for backups. Supported automated connections using Connect:Direct/Gentran, FTP, SSH/SFTP, SSL/FTP, SSL/HTTP between vendors, suppliers & customers.
• Performed hardware acceptance reviews, performance testing & product/process verification.
• Managed vendor relationship as data center liaison for 5 separate facilities, managed power, network, console, rack resources & managed access needs for vendors or staff.
• Specified design, staffing & resource estimates for projects, including server sizing, network, storage & server performance analysis and tuning for new designs. Wrote SOP documentation for Disaster Recovery, Business Recovery, Crisis Management, server build & run procedures.
• Implemented a new backup architecture & strategy, eventually including SAN based diskless backup, for faster & more reliable backups & recovery, as well as, backup more in less time.
• Converted Mainframe Cobol processes into C++ & common Perl web modules which improved performance, reduced errors and processing cycle time, saving over 1.2 Million each year.

Confidential

Consulting Analyst

Responsibilities:

• Worked with HPUX on HP9000, provided operational application support for ETL data transform process that supported sales forecasting & advertising efforts.
• Data processed from Confidential & Confidential collected from Point-of-sale sources. Reduced daily processing time by over 50% & monthly over 30%.
• Improved reliability by automating process, without operator intervention.
• Programmed in C, shell scripts, linked list sorting, Oracle, SQL-Plus, Excel Macros, PowerBuilder.

System Support Administrator

Confidential

Responsibilities:

• Used Solaris on Sun E10K, provided operational QA testing support for system builds & software promotion process from development, through pre-production certification & testing environments, using C++, nmake & Sablime. Load testing with Mercury’s Load Runner.

Sr. Unix Administrator

Confidential

Responsibilities:

• Managed Solaris, HPUX, AIX, administering servers & a homogeneous SAN with over 500GB IBM SSA storage. Provided specifications for upgrades & maintenance, OS patching, supported Y2K testing with Oracle & Legato Networker on NT servers, Sun, Confidential, IBM including development of Disaster Recovery Plan, Connect
• Direct, testing current & Y2K future dates for recovery.