SUMMARY:

• Certified Network Engineer with a passion for technology and managing complex d Confidential networks with a focus on uptime, efficiency, and performance optimization.
• Detail - oriented and proactive with strong analytic, troubleshooting, and communicative skills.

TECHNICAL SKILLS:

• Configuration and troubleshooting of TCP/IP protocols such as EIGRP, OSPF, BGP, STP, DHCP, and DNS
• Design and implementation of networks ranging in size from service provider to small office
• Configuration of network operating systems such as IOS, JUNOS, and Ciena s SAOS
• Wireless troubleshooting and design using spectrum analyzer and site survey software
• Experience designing, deploying, and maintaining secure access VPN solution for over two thousand users
• Design, configuration, and installation of fiber: connected Metro Ethernet last mile solution
• D Confidential circuit design and support ranging from legacy T1 to 10GigE+ fiber
• Experience troubleshooting fiber issues with the use of an OTDR, Power Meter, and Visual Fault Locator (VFL)
• Experienced with d Confidential center construction and operation (power, HVAC, low voltage cabling)
• Careful installation of fiber optic cabling in support of both backbone and subscriber connections
• Configuration, installation, and troubleshooting of software: defined WAN (SDWAN) solution
• Working knowledge of IP addressing (IPv4 and IPv6) as well as subnetting
• Experience deploying and configuring VMWare and VirtualBox VMs
• Administration of domain user accounts and passwords, group objects, file shares, and printers from within Active Directory
• Installation, configuration, and troubleshooting of Windows, Linux, and Mac OS X operating systems
• Configuration and troubleshooting of iOS, BlackBerry OS, and Android mobile platforms
• Installation, troubleshooting, and maintenance of both inkjet and laser printers

PROFESSIONAL SKILLS:

• Experience reporting on status of network and related deliverables directly to stakeholders (CIO) on a regular basis
• Extensive experience working for a Managed Services Provider (MSP) supporting multiple clients and contracts
• Communicates effectively, asking clarifying questions to ensure thoughts and ideas are expressed and understood as intended
• Experience with MSP ticketing and workflow tracking software such as Jira, BMC Remedy, ConnectWise, and ServiceNow
• Experienced team leader, capable of working with a group or individually to solve complex problems in a timely manner
• Assists in establishing new processes and procedures and revising those that are out-of-date
• Proficient with Microsoft Office suite, with a focus on Word, Excel, and Visio
• Adept at performing under intense conditions in a fast-paced environment
• Maintains documentation per given standards

EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Managed Palo Alto firewalls, security policy, and policy documentation
• Designed, deployed, and maintained Globalprotect VPN solution for over two thousand users
• Wireless design and troubleshooting using spectrum analyzer and site survey software
• Installation, configuration, and troubleshooting of Meraki routers and switches, as well as Palo Alto firewalls
• Implementation and configuration of Solarwinds Orion Network Monitoring System
• Provided both remote and field support for after-hours break/fix issues
• Tested firmware and updated network devices to the latest stable releases
• Took escalations from service desk on network-related issues
• Reported regularly on current status of network to CIO and Senior MGMT

Confidential

Network Engineer

Responsibilities:

• Worked with Project Managers throughout project lifecycle, managing client expectations along the way
• Coalesced with Senior Engineers to complete complex design, install, and troubleshooting tasks assigned by PMs
• Actively engaged in change control processes to ensure that projects are thoroughly vetted prior to implementation
• Provisioned client services end-to-end throughout the MPLS Service Provider Network
• Peer reviewed the work of fellow engineers prior to implementation
• Interfaced directly with clients to assess their needs, as to provide the best possible solution
• Provided on-site support for the installation and/or troubleshooting of hardware platforms by Confidential, Juniper, Ciena, and Palo Alto
• Provided remote support for field resources during new equipment installs, circuit turn-ups, migrations, and break/fix issues
• Participated in on-call rotation, providing both remote and field support for after-hours break/fix issues
• Took escalations from Confidential Technicians when they need technical assistance
• Participated regularly in technical interviews for Confidential applicants to evaluate their technical ability and fit for the team
• Conducted site surveys to assess job requirements and equipment needs

Confidential

Technician

Responsibilities:

• Worked multiple shifts in a 24/7/365 network operations center ( Confidential ) supporting several wide-area production networks
• Promptly reacted to customer-generated trouble tickets submitted via email, phone, and enterprise trouble ticketing systems
• Assisted network engineers in resolution of trouble tickets by providing remote troubleshooting
• Took ownership of network incidents, while documenting from start to resolution in BMC Remedy ticketing system
• Responded to alerts generated by multiple monitoring systems, including SolarWinds Orion, HP OpenView, and Ciena’s OneControl
• Assisted network engineers with remote support during new equipment installs
• Monitored network devices for clients while providing support, troubleshooting, and escalations to engineers as needed
• Remotely connected to network devices to perform troubleshooting and configuration changes
• Created and maintained standard operating procedures (SOP) using IT Glue and the in-house wiki
• Assisted network engineers with both internal and external engineering projects

Confidential, Mechanicsville, MD

Computer Technician

Responsibilities:

• Provided prompt and effective on-site and remote support to both business and residential clients
• Services offered included general computer repair, network installation and troubleshooting, and technology consulting
• Maintained an elevated level of client satisfaction while completing jobs in a timely, professional, and cost-efficient manner

Confidential, California, MD

General Manager

Responsibilities:

• Conducted business as efficiently as possible while striving to sustain an important level of client satisfaction
• Played a key role in the 19% increase of gross revenue between the 2010 and 2011 calendar years
• Primary duties involved management of store personnel, finances, and logistics
• Maintained a clean, safe, and friendly work environment
• Oversaw the small business IT infrastructure