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Consultant (contract) Resume

SUMMARY:

  • Confidential Practitioner specializing in Training and Development. Extensive experience deploying adult learning strategies through the development and implementation of multi - channel training solutions ranging from self-paced individual learning to facilitated instructor-led workshops to augment and leverage business performance resulting in higher levels of customer satisfaction.

TECHNICAL SKILLS:

  • SAP SuccessFactors Learning Management System (LMS)
  • Epic- Cadence, Grand Central, Resolute
  • Adobe - Captivate, Presenter, Flash
  • GE Centricity Business
  • PeopleSoft
  • SharePoint
  • MS Office Suite and Project
  • Kronos

PROFESSIONAL EXPERIENCE:

Confidential

Consultant (Contract)

  • Developed strategies to improve and maintain the revenue cycle training program for Texas Oncology and Ohio Hematology Care
  • Development and implementation of training for GE Centricity Business
  • Developed leadership training program for Texas Oncology and Ohio Hematology Care portfolio as part of organizational change strategy and continuous quality improvement
  • Training lead for new system implementations
  • Identified opportunities for improvement and develop specific plans to maximize product utilization and operations to meet strategic and financial goals
  • Managed training documentation and tools to enable individual and team effectiveness
  • Provided training and overall development of train-the-trainer program

Confidential

Epic Training Specialist

  • Facilitated instructor-led training for Epic Grand Central and Cadence applications
  • Development of training curriculum and job aids
  • Designed and applied assessment tools to measure training effectiveness
  • Partnered with Organizational Change Management team to provide support for assigned Epic applications

Confidential

Training Project Manager

  • Developed project management plans from initiation through closeout
  • Provide leadership to project team through the management of the project knowledge areas
  • Consistently monitored project management processes in accordance with Project Management Book of Knowledge (PMBOK) methodology
  • Conducted project status meetings and report on project deliverables
  • Consulted with Organizational Development and Learning to ensure successful project management and deployment of learning system products
  • Consulted with technology teams to develop and implement training initiatives
  • Developed procedural guidelines for service team members, Virtual Learning Center team, and training administrators to track instructor-led training for compliance purpose
  • Conducted workflow analysis, needs assessments and gap analysis
  • Established apparatuses to improve training instructional design, coordination, delivery and material productions

Confidential, Houston, TX

Training and Clinical Systems Analyst

  • Streamlined business processes to deliver organizational efficiencies to align with strategic objectives
  • Consulted with Revenue Cycle Subject Matter Experts (SME) to capture training requirements
  • Analyzed training programs and improvement processes to identify gaps, implement solutions and monitor progress
  • Proactively researched emerging trends in training and development methodologies
  • Identified on - going Confidential needs and created module-based training to meet business needs

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