Infrastructure Support and Operations Specialist Resume

SUMMARY:

To work for an established company that will allow me to utilize my current skills and knowledge to the utmost of my potential; while, embracing any and all new technologies that will allow me to further my growth potential and educate others in the Information Technology field.

CORE COMPETENCES:

Project Planning and Management Cisco Hardware Quality Control/Detail - Oriented
Creates, updates and validates SOPs Cost Reduction Hardware/Software Testing
Release Management/Change Control Safety conscious Team Player

TECHNICAL SKILLS:

Network: LAN, CAN, WAN - Frame-Relay, MPLS, Dial Backup, 3G and 4G cellular, Multilink T1s, Broadband, BGP, DNS, DHCP, EIGRP

Network Monitoring Tools: Cisco Prime, Solarwinds, CA Spectrum, Wireshark, Palo Alto Panorama

Software: MS Excel, MS Lync, MS OneNote, MS PowerPoint, MS Project, MS Visio, MS Word, Goto meeting

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Support and Operations Specialist

Responsibilities:

Document and resolve all Network related issues
Create and/or update SOPs as needed
Collaborate with other various departments to resolve cross-departmental issues
Responsible for tracking and analyzing Hardware failures and providing trending reports
Working with the current Confidential Liaison Hardware providers to ensure all Field Engineers handbooks are up to date and accurate
Provide 24 * 7 On call Assistance to Tier One Support and other departments

Confidential

Network Engineer

Responsibilities:

Responsibility started with maintaining, providing configurations and testing criteria for all network devices that are deployed
Responsible for the performance of 700 + WAN and LAN environments
Worked with two Tier One Circuit Providers to plan, implement, and maintain Frame-Relay and MPLS Circuits
Worked with Multiple Hardware Vendors’ Support Centers to resolve Hardware and IOS issues
Assisted Tier 3 support teams in Hardware replacements and Off Hours Maintenance
Created technical architectural diagrams and SOPs for Tier one support and other departments
Provided 24 * 7 On call Assistance to Tier One Support and other departments
2014 nominee for departmental “Wings of Excellence” award which is the top award within the organization for outstanding performance and dedication
Within 12 hours of Hurricane Sandy, was deploying 4G Cellular to sites that had power but no data communication

Confidential

Hardware Services Specialist

Responsibilities:

The Confidential liaison for Confidential - interacted with Confidential teams to ensure that outstanding service was delivered
Ensured that 22 Confidential Customer Engineers provided that the highest standards of service, quality and satisfaction were met for all Confidential locations

Confidential

Team Lead

Responsibilities:

Scheduled 10 Technicians, ensuring a smooth and efficient project based outcome that was successful for both Confidential and Confidential

Confidential

Support Team Member

Responsibilities:

Provided Hardware, Software, and Telecomm on - call store support 24 * 7 ensuring efficient and effective customer service to Confidential stores and, in turn, their customers

Confidential

MIS Computer Technician

Responsibilities:

Provided technical support remote via desktop, phone, and in-person to 300+ employees
Responsible for maintenance and daily server backups
Maintained inventory management processes
Ensured both external and internal customer satisfaction

Confidential

Computer Support Specialist

Responsibilities:

Provided real-time support on numerous helpdesk positions providing Tier 1 Support for SEI, Anderson Consulting, and AIG
Provided real-time support on a project for Confidential deploying and supporting over 550+ Enterasys switches, routers and access points
Provided on - call support 24 * 7
Installed and tested cable for Confidential, Agilent Technologies, and Endo Pharmaceuticals
Provided Tier I support for 50+ companies, including but not limited to monitoring various systems, including but not limited to the following: monitoring a phone system, on a daily basis, that encompassed a growing database of customers calling for assistance on various issues
Working on any and all enhancements that may have been beneficial to all projects

Confidential

2nd Class Petty Officer

Responsibilities:

Organizational and intermediate maintenance on digital computer equipment, subsystems, and systems
Operated and maintained combat and weapons direction systems; inspected, tested, aligned, and repaired micro/minicomputers and associated peripheral equipment, data conversion units, data display equipment, data link terminal equipment, print devices, and system related equipment
Analyzed for detailed systems, computer programs, electronics, and electronic casualty control; and operate associated built-in and external test equipment
Loaded, initialized, and ran preprogrammed diagnostic, performance and testing routines for digital computer equipment, digital subsystems, digital systems, and overall combat systems

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