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Sr. Network Voip Engineer Resume

Rockville, MD

SUMMARY:

A talented telecom engineer with over 12 years of experience in the telecommunication and data field is seeking an opportunity to enhance and utilize analytical skills and technical knowledge, and provided senior - level voice and data professional services to a progressive organization seeking specialized telecommunications and data support.

DEMONSTRATED SKILLS AND PROFICIENCIES:

  • Project Planning
  • Customer Service
  • Supervision
  • Systems Upgrade
  • Call Routing Design
  • Vendor Management
  • Pre-Sales
  • System Maintenance
  • Test/Troubleshooting
  • Technical Support
  • Cisco UC Design
  • Report Writing

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Sr. Network VoIP Engineer

Responsibilities:

  • Deploy, configuring and troubleshoot Cisco Unity Connection version 9.X to 11.5 features, subscribers, call handlers, call routing rules.
  • Deploy, configuring and troubleshoot Cisco Unified Communication Manager version 7.X to 11.X (CUCM).
  • Deploy, configuring and troubleshoot Cisco TelePresence Media 320 and Conductor with video base infrastructure.
  • Administration, and troubleshoot UC applications on VMWare, Unified Computing System with C series Servers.
  • Troubleshooting SIP call problems by tracing and capturing logs and analyzing SIP call Traces.
  • SIP Trunks, QoS, carrier voice network trunking, centralized voice network architecture, session border.
  • Supporting advanced centralized dial plan and SRST by routing call from Unified Communication.
  • Mentor junior sales team members including organizing and leading sales sessions around various technologies.
  • Establish cost and timeline estimates for implementation and monitor implementations for technical accuracy to ensure customer needs are met.
  • Deliver technical design solutions including preparation of Bill of Materials (BOM), writing the services proposal content (Statements of Work), and pricing for customer projects or potential opportunities.
  • Support pre-sales activities for complex UC and Cisco-related solutions.

Confidential, Oakton, VA

Solutions Architect

Responsibilities:

  • Providing consultative, proactive and/or reactive support to Confidential &T-ESG accounts.
  • Generate standard project design documentation, Cisco CUCM and Cisco-related technologies design configurations for simple to complex networks.
  • Support pre-sales activities for complex Cisco CUCM and Cisco-related solutions.
  • Interact with customers and key stakeholders Confidential a variety of levels in the design and development of fully integrated solutions.
  • Deliver technical design solutions including preparation of Bill of Materials (BOM), writing the services proposal content (Statements of Work), and pricing for customer projects or potential opportunities.
  • Translation of business needs into technical systems solutions.
  • Provide expertise on the availability and viability of third party hardware and software components and services including the compliance of such components with the established system architecture.
  • Establish cost and timeline estimates for implementation and monitor implementations for technical accuracy to ensure customer needs are met.
  • Work with Confidential &T account executives to drive new business for Cisco and Cisco-rated services opportunities.
  • Participate in customer meetings to determine business and technical requirements that will be used in developing Cisco Voice and Data solutions or solution alternatives that map within the business capabilities.
  • Lead customer technical sessions, both white board and PowerPoint presentations around potential and proposed Cisco Voice and Data solutions opportunities.
  • Partner with internal resources to develop and manage deals that cross between multiple technology solutions.
  • Mentor junior sales team members including organizing and leading sales sessions around various technologies.
  • Deploying LYNC 2013 migrating from other systems.
  • Avaya S8700 Media Servers.
  • Avaya deployment, troubleshooting, and administration.
  • Avaya S8700 Media Server, Genesys CTI, deployment, troubleshooting, and administration.

Confidential, Southfield, MI

Customer Operations Support

Responsibilities:

  • Design, configure and support Cisco CallManager 10.x, Unity Connections 10.x, Publisher/Subscriber, Emergency Responder, Telepresence, and other Cisco voice related solutions.
  • Work with Voice Solutions team to help resolve IPT issues.
  • Present and maintain a consistent professional presence to customers.
  • Mentor junior engineers and team members.
  • Document project deliverables as it relates to the SOW, BOM, procedure policy documents, etc.
  • Customer’s digit dials plan designing.
  • Validating post sale deployment documentation and procedures.
  • Voice VLAN, QOS allocation and MPLS designing.
  • Cisco Prime device discovery and support.
  • Cisco CallManager 10.X integration with Jabber voice and video.
  • Tandberg TMS, VMS, support
  • Remotely manage and supporting high level Cisco Unified Communications Day 2 operations.

Confidential, Washington, DC

Deployment Engineer

Responsibilities:

  • Facilitate project deliverable meeting assignments, directs and evaluates the work of personnel engaged in the design, install, maintenance and operation of complex Telecommunications systems and related support items.
  • Oversee the established technical and operational standards, equipment and site inspection site surveys.
  • Analyze and determine statewide manpower requirements for Cisco Unified Communications deployments.
  • Manage and oversee Telecommunications vendor contactor maintenance and service agreements.
  • Circuit inventory/billing maintenance and provisioning.
  • Remotely manage and supporting high level Cisco Unified Communications cluster deployments.
  • Cisco Gateway Dial Peer, SNMP, EVM, management and configuration.
  • Design and manage InformaCast paging customer deployments.
  • Active Directory and Cisco Unified Communications design and build outs.
  • Customers PSTN dial plan and SRST design.
  • CER 9.x deployment and administration.
  • SIP CUBE to PSTN failover design administration.
  • CallManager 8.5, Unity Connections 8.5, and Active Directory user importing, Call Handler, UCCX 8.5 IP IVR Cluster design and scripting for large to medium size deployments.
  • Provide remote management to multiple client site status checks and deliverables.
  • LEC PRI, number porting and routing administration.
  • Validate customer cut sheet design, user and device BAT templates, LEC service request, and VoIP network provisioning.
  • Coordinate customer and technician pre-cut, local LEC number porting, and hand off meeting.
  • Delivering services around the clock and responding to requests for emergency service hours.
  • Remedy Tier II & III ticket resolution and procedural documentation.

Confidential, Alexandria, VA

Cisco VoIP Subject Matter Expert

Responsibilities:

  • Analyzed and determined statewide manpower requirements for Cisco Unified Communications deployments.
  • Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
  • Circuit inventory/billing maintenance and provisioning.
  • Cisco Unified Communications cluster, and Unity Connections 8.5 cluster high level (Hands on) - All Cisco Unified Communications components and Cisco IP Gateway configuration.
  • Designed, implemented and supported Verizon SIP customer architecture call routing.
  • Voice control protocols - MGCP, H323, and SIP CallManager end devices.
  • CallManager 8.5, Cisco Unity Connections 8.5 call flow scripting and design.
  • Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
  • Delivered services around the clock and responded to requests for emergency service hours.
  • Project Manager: Remote site replacement, Turn-Ups, On-Site Repair, Relocation, Remote site de-installation.
  • Project planning and implementation Microsoft Visio applications.

Confidential, Bowie, MD

Sr. Telecommunication Administrator

Responsibilities:

  • Facilitated project deliverable meeting assignments, directed and evaluated the work of personnel engaged in the design, installed maintenance and operation of complex Telecommunications systems and related support items.
  • Oversaw the established technical and operational standards, equipment and site inspection site surveys.
  • Analyzed and determined statewide manpower requirements for Cisco Unified Communications deployments.
  • Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
  • Project Manager: Remote site replacement, Turn-Ups, On-Site Repair, Relocation, Remote site de-installation.
  • CUPS 8.X, Cisco MeetingPlace 8.X, CallManager 8.X cluster, and Unity Connections 8.X cluster high level (Hands on) - Gateway configuration.
  • Supported the Cisco Voice traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
  • Dial Plan.
  • Voice control protocols - MGCP, H323, and SIP Cisco CallManager end devices.
  • SolarWinds - VoIP SNMTP device monitoring and alert administration.
  • LEC PRI, number porting and routing administration.
  • CallManager 8.X, Unity Connections 8.X call flow scripting and design.
  • Device and end user call allocation design (hunt groups, FAC, speed dial, device profile, COS).
  • Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
  • RightFax 10 FoIP administration.
  • UCCX 8.x day to day scripting administration.
  • Voice VLAN, QOS allocation designing.
  • Delivered services around the clock and responded to requests for emergency service hours.
  • NICE Perform 3.5 design, planning and implantation - 200 + channels.

Confidential, Frederick, MD

Cisco IPT/UCCX Engineer

Responsibilities:

  • Oversaw the established technical and operational standards, equipment and site inspection site surveys.
  • Analyzes and determine statewide manpower requirements for IPT deployments.
  • Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
  • CallManager 7.X - 8.X high level (Hands on) - All Cisco Unified Communications components Pub, TFTP, IPT IP Gateway configuration.
  • Cisco Gateways VG224 and end devices configurations.
  • Implemented to support the Cisco Voice traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
  • Voice control protocols - MGCP and H323 CallManager end devices.
  • Unity Connections and CallManger call flow design.
  • Device and end user call allocation design (hunt groups, FAC, speed dial, device profile, COS).
  • Day to day CallManager 8.X and Unity Connections 8.X, IPCC 7.X administration.
  • Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
  • UCCX 8.X0 day to day scripting administration.

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