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Systems Support Engineer Resume

SUMMARY:

  • Over ten years of IT experience in systems analysis, systems implementation, procedures documentation, product support, data analysis/reporting, and software change requests management.
  • Providing Installation, troubleshooting and administration of Microsoft, UNIX and LINUX operating systems and IBM AIX across various systems.
  • Mentor, Coach and set direction for team members and project managers. Proactive leader with excellent decision making, negotiation & interpersonal skills.
  • Able to multi - task under pressure.
  • Now seeking a Permanent Position as a Business Analyst, IT Support Professional, Systems Administrator, or IT Manager.

KEY EXPERTISE:

Systems Administration, Technical Writer, Disaster RecoveryChange Management, Intrusion Detection, Incident ResponseClient Management, IT Support Professional, IT SecurityUser Training, Ethical Hacker, Cloud-AWSProduct Management, Windows 2008, 2012 Server, Certified Scrum Master (in progress)Oracle 10g, 12c, System Analyst, PACS and LACS, FISMA and FIPSInformation System Management, System Implementation, Bilingual (English, French)

SKILLS:

  • Good Communication Skills & Capable to work within hard circumstances and good team spirit
  • The ability to stay calm and professional under pressure while working to strict deadlines
  • Ability to stay calm and professional under pressure while working to strict deadlines
  • Ability to quickly identify and troubleshoot problems
  • Knowledge of scripting practices for Unix/Linux Shell scripting as well as SQL query authoring
  • Knowledge and application of commercial computer application packages (MS Office, etc.)
  • Ideally knowledge of both Oracle and MS SQL
  • Full knowledge of Microsoft Office suite
  • Strong computer skills related to data capture, organization and analysis
  • Excellent organizational, project management and documentation skills with ability to handle multiple tasks
  • Demonstrate strong interpersonal and communication skills
  • Exhibit good independent decision-making ability, including problem resolution
  • Advanced communication and professional skills with the ability to establish relationships across business units
  • Excellent organizational skills; attention to detail

EMPLOYMENT:

Systems Support Engineer

Confidential

Responsibilities:

  • Responsible for the deployment, management, and ongoing administration of state wide Maryland Automated Fingerprint Identification System (MAFIS).
  • Manage and expand relationships with internal and outsourced development partners on software systems design and development.
  • Routine tune the network and computer environment resulted in 98% uptime and speed.
  • Installation, troubleshooting and administration of Microsoft, UNIX and LINUX operating systems and IBM AIX across state wide systems.
  • Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments.
  • Own and drive Root Cause Analysis (RCA) on complex system issues.
  • Provide support during a 24x7 on call rotation.
  • Daily responsible may include the following:
  • Technical fault analysis and troubleshooting
  • Application and end users support
  • Monitoring and verification of service processes
  • Install and configure workstation software
  • Monitoring system security and alerts;
  • Managing system IP addresses;
  • Developing documentation, including user guides;
  • Respond to client’s inquiries
  • Track tickets in Remedy

Associate Engineer

Confidential

Responsibilities:

  • Responsible for assistance, technical for implementing Homeland Security Presidential Directive 12 (HSPD-12).
  • Performed general administration functions required for full deployment of HSPD-12 at US EPA.
  • Provide support and assistance to Customer & Field Service for emergency and launched product service visits.
  • Assist with development of documentation for Products, Marketing, Customer Support & Web site.
  • Developed and provided **train the trainer** classes for onsite deployment personnel and update user guides.
  • Updated technical documents such as operation training and equipment assembly manuals.
  • Analyzed and interpreted written materials, including technical materials, rules, regulations, instructions on HSPD-12 and Federal Information Processing Standards Publications.
  • Responsible for overseeing event preparation and correspondence support for key agency events.
  • Travelled to client’s sites/regions to setup PIVstations for ID proofing, enrollment and issuance.
  • Built an incident tracking database in MS Access for EPASS incidents tickets.

Project Manager

Confidential

Responsibilities:

  • Managed project timelines and created detailed project work plans from estimated scope of work.
  • Tracked project status and provided in-depth status reports to the Account project.
  • Arranged Crystal Reports for upper management regarding status of project.
  • Provided leadership and mentorship to project team members.
  • Confirmed applications are developed in compliance with standards & methodologies.
  • Evaluated alternative risk mitigation and disaster recovery strategies.
  • Utilized a business continuity checklist to assess organization’s disaster readiness.

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