SUMMARY:

• Over ten years of IT experience in systems analysis, systems implementation, procedures documentation, product support, data analysis/reporting, and software change requests management.
• Providing Installation, troubleshooting and administration of Microsoft, UNIX and LINUX operating systems and IBM AIX across various systems.
• Mentor, Coach and set direction for team members and project managers. Proactive leader with excellent decision making, negotiation & interpersonal skills.
• Able to multi - task under pressure.
• Now seeking a Permanent Position as a Business Analyst, IT Support Professional, Systems Administrator, or IT Manager.

KEY EXPERTISE:

Systems Administration, Technical Writer, Disaster RecoveryChange Management, Intrusion Detection, Incident ResponseClient Management, IT Support Professional, IT SecurityUser Training, Ethical Hacker, Cloud-AWSProduct Management, Windows 2008, 2012 Server, Certified Scrum Master (in progress)Oracle 10g, 12c, System Analyst, PACS and LACS, FISMA and FIPSInformation System Management, System Implementation, Bilingual (English, French)

SKILLS:

• Good Communication Skills & Capable to work within hard circumstances and good team spirit
• The ability to stay calm and professional under pressure while working to strict deadlines
• Ability to stay calm and professional under pressure while working to strict deadlines
• Ability to quickly identify and troubleshoot problems
• Knowledge of scripting practices for Unix/Linux Shell scripting as well as SQL query authoring
• Knowledge and application of commercial computer application packages (MS Office, etc.)
• Ideally knowledge of both Oracle and MS SQL
• Full knowledge of Microsoft Office suite
• Strong computer skills related to data capture, organization and analysis
• Excellent organizational, project management and documentation skills with ability to handle multiple tasks
• Demonstrate strong interpersonal and communication skills
• Exhibit good independent decision-making ability, including problem resolution
• Advanced communication and professional skills with the ability to establish relationships across business units
• Excellent organizational skills; attention to detail

EMPLOYMENT:

Systems Support Engineer

Confidential

Responsibilities:

• Responsible for the deployment, management, and ongoing administration of state wide Maryland Automated Fingerprint Identification System (MAFIS).
• Manage and expand relationships with internal and outsourced development partners on software systems design and development.
• Routine tune the network and computer environment resulted in 98% uptime and speed.
• Installation, troubleshooting and administration of Microsoft, UNIX and LINUX operating systems and IBM AIX across state wide systems.
• Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments.
• Own and drive Root Cause Analysis (RCA) on complex system issues.
• Provide support during a 24x7 on call rotation.
• Daily responsible may include the following:
• Technical fault analysis and troubleshooting
• Application and end users support
• Monitoring and verification of service processes
• Install and configure workstation software
• Monitoring system security and alerts;
• Managing system IP addresses;
• Developing documentation, including user guides;
• Respond to client’s inquiries
• Track tickets in Remedy

Associate Engineer

Confidential

Responsibilities:

• Responsible for assistance, technical for implementing Homeland Security Presidential Directive 12 (HSPD-12).
• Performed general administration functions required for full deployment of HSPD-12 at US EPA.
• Provide support and assistance to Customer & Field Service for emergency and launched product service visits.
• Assist with development of documentation for Products, Marketing, Customer Support & Web site.
• Developed and provided **train the trainer** classes for onsite deployment personnel and update user guides.
• Updated technical documents such as operation training and equipment assembly manuals.
• Analyzed and interpreted written materials, including technical materials, rules, regulations, instructions on HSPD-12 and Federal Information Processing Standards Publications.
• Responsible for overseeing event preparation and correspondence support for key agency events.
• Travelled to client’s sites/regions to setup PIVstations for ID proofing, enrollment and issuance.
• Built an incident tracking database in MS Access for EPASS incidents tickets.

Project Manager

Confidential

Responsibilities:

• Managed project timelines and created detailed project work plans from estimated scope of work.
• Tracked project status and provided in-depth status reports to the Account project.
• Arranged Crystal Reports for upper management regarding status of project.
• Provided leadership and mentorship to project team members.
• Confirmed applications are developed in compliance with standards & methodologies.
• Evaluated alternative risk mitigation and disaster recovery strategies.
• Utilized a business continuity checklist to assess organization’s disaster readiness.