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Network Support Specialist Resume

Rome, GA

SUMMARY:

  • A technology leader with 10 years of hands - on experience in VMware virtualization, storage design, Microsoft technologies and network infrastructure
  • Over eight years of experience providing technical assistance to business professionals
  • Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements

TECHNOLOGY ­:

  • VMware ESX & Vsphere
  • VERITAS Netbackup
  • Cisco Networking
  • End User Support
  • Server Maintenance
  • System Tuning
  • Diagnostics
  • Component Repair
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Networking Confidential / AS400
  • Desktop Systems
  • Help Desk Operations
  • Support Techniques
  • Customer Service
  • Dell / SonicWall VPN

EXPERIENCE ­:

Confidential

Network Support Specialist, Rome, GA

Responsibilities:

  • Architecture, design, install, configure VMware ESX, ESXi, within VI3, vSphere 4 and vSphere 5 environments with VirtualCenter management
  • Performed critical technical support functions for Local (LAN) and Wide Area Networks (WAN), including overseeing the management of switches, routers, firewalls and servers
  • Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V) migrations of Windows 2003, 2008, and 2012
  • Administered, maintained and updated various network operating systems, including: Windows 2012 Server, Windows Server 2008, Windows Server 2003 and Red Hat Enterprise Linux
  • Installed, maintained, upgraded and serviced Cisco switches and routers
  • Maintain the Symantec NetBackup system to provide backup and recovery of all servers on the network and to test the backups in a sandbox environment.
  • Analyze and troubleshoot on an advanced level, performance of SAN-backed VMware ESX infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs.
  • Maintained VMware VSphere infrastructure and performed in place upgrades to bring all host’s up to current level (5.5)

Confidential

Senior Service Desk Engineer, Chattanooga, TN

Responsibilities:

  • Responsible for workstations, hardware, software and peripherals for in-house and remote users, local area network support, local Windows Server management, and user account creation and administration according to company policy and procedure.
  • Planning and implementation of remote software deployment to client workstations via remote management tools such as SCCM.
  • Assisting with the troubleshooting of applications.
  • Creation of technical and operational management documentation and updates
  • Planning, prioritization, and organization of work and deliverables.
  • Staying current on industry developments and best practices and recommendations by communicating with peers, vendors, and industry contacts.
  • Mange and support all Windows PC’s and end user support
  • Provide technical consultations and presentations to end user as needed
  • Active Directory Administration, troubleshooting and support
  • Primary operator of the NetBackup system for 500+ Servers
  • Acts as the primary off-hours technical support contact for outsourced server hosting and technology services.

Confidential

Technical Operations Systems Engineer, Atlanta, GA

Responsibilities:

  • Responsible for workstations, hardware, software and peripherals for in-house and remote users, local area network support, local Windows Server management, and user account creation and administration according to company policy and procedure.
  • Implemented the new version to Microsoft Systems Center Operations Manager
  • Acts as the primary off-hours technical support contact for outsourced server hosting and technology services. Ensures the day-to-day success of data backup, recovery, and media management. Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
  • Worked collaboratively with other IT Teams to design, install, and implement IT solutions to fit the business' backup requirements.
  • Maintained backup system reliability and availability by managing system updates and patches.
  • Design, install, and implement systems to provide efficient and cost effective solutions for the business backup needs. Research technology trends and directions within the industry and to assist with developing long-term IT infrastructure backup strategies.
  • Executing Netbackup in large environments.
  • Experience using VMware ESX to test disaster recovery solutions.
  • Was point contact in completing successful PCI Audit for 2011

Confidential

Computer Consultant, Calhoun, GA

Responsibilities:

  • Providing Computing solutions for Confidential, Business and home based clients. Services include, but are not limited to:
  • Computer hardware repairs (example: troubleshooting main boards to the component level and replacing power supplies), resolving hardware and software conflicts, networking solutions, and designing and maintaining web pages.
  • Using Checkpoint Firewall devices, established VPN connectivity between 7 sites around Atlanta and surrounding area.
  • Established Microsoft remote access server so users could login remotely to complete work.
  • Actively tracked and followed up on trouble tickets, reducing average response time from three days to two hours.
  • Prototyped system upgrades to identify potential problems and learned to operate and troubleshoot new systems
  • Listened to customers’ ideas and turned them into solutions to help them with their bottom line profit.

Confidential

Server Support Engineer, Atlanta, GA

Responsibilities:

  • Provided server support for specialized hardware and software systems used in a business environment. Built LAN servers and workstations. Installed and configured Citrix Winframe and Metaframe workstations. Configured software according to each librarian's needs.
  • Extensive knowledge of Windows Server/Advanced Server, Microsoft Active Directory and Microsoft Clustering
  • Proficient in VMware ESX/Virtualization Technologies (ESX 3.0 and greater, Virtual Center, P2V tools)
  • Sound knowledge of SAN technology, MS SQL, MS Exchange and networking technology
  • Handle the tasks of managing data backup of servers through the checking backup logs and file restoring process using Symantec NetBackup.
  • Perform regular maintenance of servers through installation of software upgrades, patches and hardware upgrades.
  • Handle the tasks of monitoring window servers, corresponding infrastructure and associated applications and take corrective action to restore service.
  • Execute change management activities within the Windows server O/S space during pre-defined maintenance windows.

Confidential

Systems Support Specialist, Atlanta, GA

Responsibilities:

  • Advised customers of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair customer's IT operation. Perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of Confidential and non- Confidential systems and products.
  • Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
  • Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.
  • Assembled system and software application documentation, informing users of training opportunities in the corporate learning center.

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