SUMMARY:

To secure a position as a valuable member of your information technology team that leverages my skills, achievements, and ability to lead.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Centrify Software Solutions Engineer

Responsibilities:

• Migration of all web applications for the company First Data
• Developed applications for SAML, OAuth, OpenID, and Federation
• Managed security certificates
• Provided leadership and guidance to application teams
• Implemented MFA policies
• Assisted in user database migration to Active Directory and IBM LDAP
• Designed user self - service experience for application teams
• Submitted change requests
• Migrated applications over to Centrify
• Define, implemented and developed a cloud-based infrastructure
• Perform tool administrative tasks and provide application as well as operational support
• Review infrastructure security holes, apply policies,
• Created security groups which were in turn tied to a role in Centrify
• Provisioned users
• Provided Identity and access management with SailPoint
• Transfer knowledge via documentation and training to users and Application teams
• Worked with project managers and peers to understand and solve challenging technical problems and keep project status in good health.
• Reported to VP and worked closely with business technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party vendors were met and/or exceeded

Confidential, Indianapolis, Indiana

Sr. Identity and Access Manager

Responsibilities:

• Specify, design, and build Identity Access Management solutions including password management, SSO, federation, and authentication.
• Created, changed, and deleted user accounts per request for PeopleSoft and other proprietary systems with Oracle Databases
• Served as a subject matter expert and solution architect for SOX related Identity Access Management solutions.
• Created metrics for establishing governance, policies, and requirements related to SOX and Identity Access Management functions.
• Created quarterly and monthly reports for executives
• Provided governance over SOX remediation efforts
• Provided governance over provisioning and deprovisioning accounts.
• Worked closely with system owners to expand on Identity Access Management services to additional systems
• Used Service Now to execute reports to look at data and forecast trends
• Used Service Now to provision and deprovision access as well as performing audits and governance with the use of customized reports that were created by me and shared to the team
• Worked with Service Now developers to create Identity and Access Dashboard for team that provided real time metrics
• Created Identity Access Management program roadmap
• Expert level use of the following Microsoft Excel functions to analyze data for monthly reporting;
• Performed root-cause analysis of complex issues ranging from hardware, operating system, application, network, and information security platforms.
• Worked closely with HR and a variety of infrastructure teams and business users to quickly arrive at inventive and long-term solutions.
• Contribute to solution scoping and with cross-functional teams.

Confidential, Indianapolis, IN

Sr. Information Security Analyst

Responsibilities:

• Lead of dba team for Centrify database server migrations;
• Creates PowerShell scripts for reporting in Active Directory
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Managed spreadsheets and maintained data currency to ensure accurate data availability for managers and technicians.
• Held daily meetings with IT managers to schedule the upcoming migrations for the servers that they owned as well as translating technical details
• Held daily stand ups with Develop Team in order to maintain deadlines and report progress metric to the project manager
• Used ServiceNow to create reports, request, and changes
• Used Service Now CMBD to record locations of servers to verify whether they were on or offline
• Provided lunch and learns to educate business users about the Centrify migration process
• Ran scripts in Putty to send out migration notifications
• Centrify Single Sign on Technology for migration of UNIX\LINUX Servers
• Researches information technology security trends and products and evaluates their cost effectiveness and feasibility
• Created pivot tables and charts using worksheet data and external resources, modified pivot tables, sorted items and group data, and refreshed and formatted pivot tables to provide end of month metrics
• Imported and exported data from text files, saved queries, or databases to Excel
• Expert level use of the following Microsoft Excel functions to analyze data for monthly reporting;

Confidential, Indianapolis, IN

Sr. IT Security Analyst

Responsibilities:

• Execution of month end reporting
• Created device collections in SCCM to report on all versions of SEPM in companywide environment
• Upgraded all Windows Server
• Created quarterly reports with the use of the following Microsoft Excel functions for quarterly reporting;
• Symantec Endpoint Protection Policy Control
• Worked closely with Service Now developers and business owners to shape what would work best for the company
• Created various dashboard for different IT departments within Service Now
• Bit locker Administration Monitoring
• Created policies to limit the scope of threat
• Used SolarWinds for reporting and monitoring
• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform periodic performance reporting to support capacity planning
• Provided governance over security access controls
• Made deep impact decisions in the development of Service Now for the future of the company
• Provisioned and deprovisioned access and terminations
• Recycled software licenses by finding them with the help of SQL queries within a system
• Repair and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies
• Completed training for Certified Information Security Manager (CISM)
• Maintained software compliance and IT procurement
• Responsible for Asset Management
• Created Documentation guides for security administration team
• Performed risk analysis
• Provided IT Governance for Security Administration team
• Provided governance over SOX compliance
• Created SCCM device collections for reporting
• Assisting in identifying security administration deficiencies, recommend improvements, and assisting to implement corrective action
• Performed Entitlement Reviews and remediation of exceptions
• Created documentation guides and best security practice guides for Security Administration Team
• Provided IT Service Now Training for IT employees
• Assisted with the development of Service Now that is custom to the organization
• Co-Managed Desktop Support team by creating polices and providing guidance and advice
• Co-Managed Offshore Information Security Admin team
• Responsible for Lifecycle management and disposal of equipment
• Interfaced with vendors, coordinated contract negotiations, and performed on-going life cycle maintenance and support activities

Confidential, Indianapolis, IN

Asset Manager

Responsibilities:

• Resource Allocator
• Responsible for the daily and long-term strategic management of software and technology-related hardware within the organization
• Planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts
• Developed and implemented procedures for tracking company assets to oversee quality control throughout their lifecycles
• Creates support and maintenance documents (SOPs)
• ServiceNow ™ development team
• Creates device collections with SQL queries in SCCM for reporting
• Ensure encryption on all devices as well as verifying anti-virus is up to date
• Execution of quarterly and end of month reporting for software and hardware
• Maintained MSDN and all other software licenses including license redistribution
• Created Pivot charts for data analysis
• Projected new licensing coverage and pricing amounts
• Worked closely with IT buyer to maintain software accountability
• Maintained Service Now CMDB
• Audit inventory for Desktop support teams nationwide
• Managed building renovation efforts
• Managed third party vendor moving company for building renovation
• Provisioned and deprovisioned all new hire and terminations

Confidential, Indianapolis, IN

Technical Support Specialist

Responsibilities:

• Created Orientation presentation for new employees
• Assists HR with IT training for users; interpreting instructions; answering questions during employee orientation.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Configuring and troubleshooting Fortinet devices for retail stores.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Provide technical support for stakeholders, CEO and VPs
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Prepares reference for co-workers by technical writings that I upload to the company wiki site.
• Maintains historical records by documenting hardware and software changes and revisions.
• Providing store technical support troubleshooting VeriFone devices including iPods that were used for registers
• Entered incidents through the ServiceNow ticketing system
• Troubleshooted Xstore software
• Used SQL Server Management Studio for querying
• Provided Application support with various applications like Oracle, Remote Desktop, and MS Office

Confidential, Indianapolis, IN

Tier 2 Help Desk Technician

Responsibilities:

• Functional knowledge of Data base management SQL Server on windows
• Used TeamViewer® Software for remote desktop functions
• Installing and configuring the peripherals, components, and drivers.
• Investigate, troubleshoot and resolve (in real-time) issues brought to the Help Desk.
• Configuring and troubleshooting Fortinet connections for retail stores
• All fortinets originally had wireless cards and were eventually upgraded to high-speed internet
• Installing, configuring, and administering network technologies.
• Document issues reported to the Help Desk along with the resolution in the "Track-It" database.
• Installing software and application to user standards.
• Network processing, centralized and distributive network connection.
• Maintenance of MS Exchange Environment
• Offer secondary level support or the Internal Applications to Help Desk staff.
• Configuring, Managing and Maintaining Networking Equipment.
• Responsible for designing and implementation of customer network infrastructure.
• Virus Protection and Eradication.
• Troubleshoot Point-of-Sale systems in retail stores throughout the country
• Utilizing Acronis® Imaging Software
• Repairing HP and Canon Networking and LaserJet Printers
• Help negotiate hardware, software, and circuit contracts for customers

Tier 1 Help Desk Technician

Confidential

Responsibilities:

• Provided IT support including: hardware, software troubleshooting, network trouble shooting including (LAN, WAN, SAN, VPN), remote, laptop, printer/peripheral support, etc.
• Currently working for Indianapolis Public Schools as a contractor
• Use Active Directory users and computers to reset passwords
• Created user accounts with Active Directory
• Mapped network drives
• Responsible for assisting over 30,000 users
• Assisted with reports using eSchool ®software
• Used Bomgar ®software to remote into users’ computers
• Emailed users as well as management about current events or issues
• Used SchoolDude ® ticketing system for documenting incidents
• Administer, manage, or troubleshoot hardware, software, or services for single, mixed, and multi-user environments.
• Apply group policies in Active Directory
• Set permissions
• Create small batch files to resolve issues via command prompt
• First call resolution rate 99%
• Used Stoneware Relay Technology

Confidential, Indianapolis, Indiana

Technology Consultant

Responsibilities:

• Advised clients on how best to use information technology to meet their business objectives
• Estimate, manage, implement, deploy, and administer IT systems on the Doctors’ behalf
• Defined roles and responsibilities for both clients.
• Ensuring that the solution addresses end user concerns, user training, implementation, and maintenance constraints
• Used a combination of hands on and remote technology
• Mapped network drives and created network shares

Confidential, Indianapolis, IN

Tier 1 helpdesk Technician

Responsibilities:

• Provided IT support including: hardware, software troubleshooting, network trouble shooting including (LAN, WAN)
• Answered phone calls while instant messaging, aiding fellow employees and customers regarding basic computer hardware and software issues.
• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality
• Finding the cause of crashes, lockups, unusual slow responses, or Internet problems
• Helping clients to maintain computer efficiency.
• Used Microsoft® Word to create important documents to assist customers
• Troubleshoot SANs’ that were in RAID configurations
• Monitoring security system ports
• Troubleshoot MAC and Windows devices
• Used RightNow ® ticketing system for documenting incidents
• Troubleshooted networks
• First Call resolution rate 85%

Confidential, Indianapolis, IN

Responsibilities:

• Responsible for assisting over 1200 students and faculty
• Maintained building network connections
• Maintained all computer labs and wireless access points
• Manufactured Ethernet cables when needed
• Served as assistant to the Network administrator of the school
• Assisted students and staff with Microsoft ®Word, Excel, PowerPoint, Access, and InfoPath
• Also configured Outlook® on staff’s computers
• Assisted students with creation of resumes and other documents requiring templates
• Worked in bookstore.

Confidential, Indianapolis, IN

Casual Clerk

Responsibilities:

• Processed billions of pieces of mail daily on DBCS machines as well as manual sorting
• Work a 60-hour work week
• Worked as an unofficial supervisor managing about 100 employees
• Trained employees on machines
• Met critical deadlines daily
• Performed quality checks on mail going out
• Handled hazmat packages