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Desktop Technician Resume

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Washington, DC

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SUMMARY:

  • Proven Success in Systems Optimization and Strategic IT Solutions
  • Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

TECHNICAL SKILLS:

Programming Languages: SQL, PL/SQL, SQL*PLUS, Shell

Operating systems: Microsoft Windows, Red Hat Enterprise Linux, Unix, Ubuntu.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Desktop Technician

  • Manage inventory and provide support for four departments;
  • Strong ability of desktop imaging
  • Configure, Install, maintain and Troubleshoot network printers on/off server, desktop and laptops.
  • Ability to assess risk factors and advise on vulnerability to attack from a variety of sources (e.g. destructive programs/applications/viruses, unauthorized access, disruption of services, espionage) and procedures and methods for protection of systems and applications.
  • Assists in maintaining network services, Domain Name, Active Directory, and Exchange Sever 2007.
  • Excellent technical skill set in a Windows XP, Windows 7, Mac OS X, Linux Red hat, and wireless connectivity.
  • Researched, recommended and implemented network enhancements that improved system reliability and performance.
  • Training of employees across multiple departments on network operations including log - in procedures, network management software, permissions, printing issues, security and use of software.
  • Writes scripts to ensure smooth server/reboot functioning and assisted with a variety of Linux-based inquiries and concerns.
  • Stabilization, expansion and protection of client network and PC environment to maximize file/print sharing and domain control performance.

Confidential, Baltimore MD

Systems/Database Administrator

  • Effectively installed new computers for clients, operating systems and set passwords for PC/Mac and troubleshot internet connection issues and peripheral computing items.
  • Port activation as well as creating, deleting User’s accounts in the Active Directory.
  • Installed and configuration of relevant network components to ensure database access as well as database consistency and integrity.
  • Assisted with software and hardware asset management tracking using proper procedures.
  • Used system utilities to monitor and adjust system parameters to improve system performance and functionality
  • Received issue resolution work direction from Supervisor or senior Desktop/Network Administrators
  • Managed inventory levels to ensure employees have the proper IT related equipment to work efficiently
  • Assisted in planning, coordination, and implementation of company network security measures to protect data, software, and hardware
  • Troubleshot network issues to isolate and diagnose common network problems
  • Responded to and track user incident and request work activity in a ticketing system
  • Managed Schema Objects and Provided database administration on production, testing and development database servers administrative support for the development staff. n the configuration and support of the Oracle databases.
  • Documentation of database structure, changes, problems, issues for future reference.
  • Administered database user accounts. Created, modified and deactivated user accounts; assigned and monitored user access rights.

Confidential

Systems Administrator Intern

  • Troubleshot: Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing.
  • Provided systems administration support for Window systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
  • Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
  • Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.
  • Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
  • Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.
  • Managed and created Active Directory accounts, network shares, and printing services
  • Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
  • Provided desk side and phone support for customers which resulted in high computer uptime and high customer productivity.
  • Deployed new equipment and install applications, which enable the customer to perform their job function on updated equipment which leads to higher work output.

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