TECHNICAL SKILLS:

• Install, configure, and support Cisco Routers/Switches with: SSH and IPv4, static/dynamic routing, logging and ACLs.
• Use Wireshark to capture and analyze Ethernet Frames and IP Packets.
• Install and Configure Windows 7, 8, 10 on a physical machine as well as VMWare Workstation.
• Document IT issues in ticket management software(ServiceNow), update ticket with changes, troubleshooting steps, and solution information.

PROFESSIONAL EXPERIENCE:

Confidential - Mason, MI

Associate Network Engineer

• Logging into switches with SecureCRT/Putty and reviewing and adding Access Control Lists (ACL)
• Categorizing network traffic on layer 2/3 Switches
• Assigning bandwidth based on priority
• Configuring Cisco 2960, 3750, 3850 and 4500 Switches
• Managing Voice and Video traffic on Network
• Work with Cisco TAC to resolve network issue.
• Implementing Skype for Business.
• Using NetFlow/Live Action to Manage QoS within the Network
• QoS project

Confidential - Madison, WI

Integrated Network Services Analyst

• Monitors, coordinate, and completes move, add, and change requests for voice and/or data technologies according to department and facilities standards.
• Troubleshoots and maintains records, and completes requests regarding circuits, telephones, cellular phones, pagers, and/or data center cabling.
• Participates in various integrated network systems projects and information gathering to upgrade and improve technologies.
• Assists with contractor resource scheduling and invoice processing.
• Experience with Cisco Identity Services Engine (ISE).
• Create and maintain Standard Operating Procedures (SOP) of routine changes, problems and resolution.
• Troubleshoot and configure Cisco network equipment and devices.
• Facilitate the resolution of escalated technical issues by troubleshooting and collaborating with other IT departments.
• Implementation and support of secured network, wireless, and data/voice communication technologies and systems within the organization.
• Support the operational strength of the global network team by participating in capacity planning, resource management and performance enhancement activities.
• Participate in various projects intended to continually improve/upgrade network infrastructures.
• Participate in rotating on-call schedule.
• Extensive knowledge of data center technologies, infrastructure and methodologies.
• Extensive knowledge of Cisco routers and switches and related network hardware.
• Enterprise knowledge of wireless technology, standards and industry trends.
• In-depth knowledge of IP routing and routing protocols (OSPF,EIGRP,BGP).
• Strong background with LAN and WAN protocols (Spanning Tree, HSRP, DSL, Ethernet, 802.1q).
• Knowledge of ACL's.
• Extensive experience with network management platforms and protocols such as SNMP, RMON, Solar Winds, NetFlow.
• Proactively monitor and manage Networks for faults and performance exceptions.

Confidential - Madison, WI

IT Specialist

• Experience with VMware ESXi and vCenter Server.
• Experience in virtual environment administration, VMWare, Hyper-V and VSphere.
• Experience administering systems in a large-scale enterprise setting.
• Comfortable with formal change management and software version control procedures.
• Responsible for providing technical support for hardware and software problems to end-users.
• Document all calls and work requests using a ticketing system to keep detailed up-to-date information.
• Responsible for setup and installation of computer hardware and software.
• Maintain existing hardware and suggest replacement as needed.
• Maintain and upgrade printers and scanning equipment.
• Decommission old equipment and perform data migrations to new systems.
• Assist with maintaining an inventory of installed software and licenses.
• Analyze and make recommendations for workstation hardware and software standardization.
• Create and maintain Active Directory groups and user accounts.
• Manage file and folder permissions and access controls based on company policies.
• Proactively monitor systems and resolve problems as necessary.
• Participate in network administration and support for assistance in end-user support.
• Participate in business continuity and Disaster Recovery planning and testing.
• Service as a backup for the Network Operations area.
• Participate in rotating on-call schedule.

Confidential - Middleton, WI

Tech Support

• Create, update and resolve trouble tickets in Remedy ticketing software.
• Troubleshoot with onsite Tech to resolve technical issues.
• Troubleshoot cabling for Network PC, Thin Clients, Printer, Kiosk and TVs.
• Configure and support Access Points, Phone lines and Paging Amps.
• Troubleshoot Cisco VoIP and Avaya Analog phones.
• Troubleshoot network connectivity with ISP.
• Configure VLANs on Cisco Routers and Switches.

Confidential, Madison, WI

BTS-Infrastructure Intern Desktop Support

• Provide hardware and software support for over 400 internal end-users and 150 remote users.
• Create trouble tickets in Numara Track It with in depth notes on conversations with customers.
• Support network connectivity issues on PC's running Windows 7 / Vista / XP.
• Migrate workstations from Microsoft Office 2003 to Microsoft Office 2010.
• Deployed 300 new Windows 7 and Office 2010 workstations as part of new PC rollout.
• Supported users over the phone and in person for issues related to MS Office, Windows O/S and proprietary applications.
• Set up PCs for new users and system upgrades.
• Remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions.
• Install, configure, test, maintain, monitor and troubleshoot end-user systems, phones, and related hardware and software to meet desktop service levels.
• Light system administration tasks in Microsoft Active Directory.
• Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components.
• Experience using remote tools to support remote end users and systems.