ISO/TL Program Manager Resume

SUMMARY:

Ability to direct complex projects from concept to fully operational status.
Goal - oriented individual with strong leadership abilities.
Organized, highly motivated, and a detail-directed problem solver.
Visionary with ability to focus on the big picture while also putting together detailed tasks to help the team achieve goals.
Hands-on experience as software development quality manager and engineer- 7 years
Proficient in Excel, Microsoft Project, PowerPoint, OmniPro, DMAIC methodologies, Agile/Scrum, CMMI, ISO 9001 and TL 9000 standards

PROFESSIONAL EXPERIENCE:

ISO/TL Program Manager

Confidential

Responsible for the certification of service provider contracted platforms to ISO and TL 9000.
Performed gap analysis within organizations to determine what’s needed to achieve TL certification
Trained teams, put together plans and monitored progress to reach goals and correct downward business trends

Software Development Manager

Confidential

Analyzed equipment, staff, and software tools needed to test and validate new software products for Cisco’s Firewall Services Manager and Pix devices
Focused on quality goals and was a key decision maker in the go/no go decision on release of products to customers.
Responsible for ensuring team members had appropriate training required for new technologies being developed.
Provided metrics and statistics on progress of validation and quality goals

Lead Software Quality Engineer

Confidential

Authored master test strategy plans, functional, regression, and systems test plans for major and minor software releases
Lead team of co-workers through the testing and validation phase of major and minor software releases.

Second Level Technical Assistance Engineer

Confidential

Provided technical support for system administrators in the field with UNIX and networking problems.

Personnel Systems Manager

Confidential

Served on active duty in various roles, mostly in supervisory and technical operations for 16 years.