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Technical Instructor, Consultant Resume

Celebration, FL

PROFESSIONAL EXPERIENCE:

Technical Instructor, Consultant

Confidential, Celebration, FL

  • Primarily taught Cisco voice and collaboration courses: Cisco Call Manager (UCM), Cisco Unity Connection (CUC), and Cisco Contact Center Express (CCX).
  • 4.7/5.0 overall student satisfaction rating.
  • Participated in course development for contact center courses and E911 PS/ALI courses.

Data Center and Network Consultant

Confidential, Celebration, FL

  • Member of the International Data Center Authority, first non - employee instructor certified.
  • Participated in standards development, with core competency in electrical systems.

Director of Technology

Confidential, Fort Wayne, IN

  • Oversaw the construction of 60 miles of dark fiber, regional inter-hospital high bandwidth digital microwave system for mass casualty incidents
  • Designed and constructed primary and backup data centers, transitioned applications to active/active architecture.
  • Managed all voice and data networks, including roll out of Cisco VoIP.

Network Engineer

Confidential, Fort Wayne, IN

  • Lead the network team from the startup phase through sustained operations.
  • Handled static to OSPF migration and BGP implementation.
  • Re-architected and integrated several legacy networks into a single high availability topology.

Back Office Integration Coordinator

Confidential, Fort Wayne, IN

  • Created an integrated Operations Support System (OSS), corrected under/over billing on 5,000 accounts, and launched EDI with vendors.

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