Technical Instructor, Consultant Resume Celebration, FL - Hire IT People

PROFESSIONAL EXPERIENCE:

Technical Instructor, Consultant

Confidential, Celebration, FL

Primarily taught Cisco voice and collaboration courses: Cisco Call Manager (UCM), Cisco Unity Connection (CUC), and Cisco Contact Center Express (CCX).
4.7/5.0 overall student satisfaction rating.
Participated in course development for contact center courses and E911 PS/ALI courses.

Data Center and Network Consultant

Confidential, Celebration, FL

Member of the International Data Center Authority, first non - employee instructor certified.
Participated in standards development, with core competency in electrical systems.

Director of Technology

Confidential, Fort Wayne, IN

Oversaw the construction of 60 miles of dark fiber, regional inter-hospital high bandwidth digital microwave system for mass casualty incidents
Designed and constructed primary and backup data centers, transitioned applications to active/active architecture.
Managed all voice and data networks, including roll out of Cisco VoIP.

Network Engineer

Confidential, Fort Wayne, IN

Lead the network team from the startup phase through sustained operations.
Handled static to OSPF migration and BGP implementation.
Re-architected and integrated several legacy networks into a single high availability topology.

Back Office Integration Coordinator

Confidential, Fort Wayne, IN

Created an integrated Operations Support System (OSS), corrected under/over billing on 5,000 accounts, and launched EDI with vendors.