It Support Resume
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Milton, DE
SUMMARY
To obtain an IT systems administration position with particular interest in infrastructure, server maintenance, Microsoft 365, Exchange and backup administration.
TECHNICAL SKILLS:
- Cisco router & switch IOS configurations and support
- CLI
- Putty
- Telnet
- vSphere
- TCP/IP
- 802.1x
- Cisco IP phones and VPNs
- Microsoft Office suites
- Office Pro Plus and Office
- Linux/Unix systems
- Structure and security
PROFESSIONAL EXPERIENCE:
IT Support
Confidential, Milton, DE
Responsibilities:
- System administration for Exchange 2010 and hybrid configuration with Exchange Online
- Responsible for system administration with Microsoft 365 licensing and deployment
- Active Directory administration, proficient with Powershell and VMware 6.0
- Manage Unitrends backup appliance for server and computer backups
- Cisco and Dell switch configuration and support. Meraki wireless access point experience
Network Analyst
Confidential, Millsboro, DE
Responsibilities:
- Network control center support monitoring all components of M& Confidential production Responsible for resolving all network and server related incidents
- Router, switch, server, phone and UPS support for over 700 locations and 2,000 ATMs
- Manage alerts for circuits, routers, switches, servers, applications for Confidential footprint
Associate Network Engineer
Confidential, Wilmington, DE
Responsibilities:
- Cisco Unified Communications administration, Cisco IP phone configuration and maintenance
- Cisco switch updates and port security maintenance through command line interface
- Communicated with vendors for purchase of data circuits, backup circuits and POTS lines
Help Desk Specialist II
Confidential, La Jolla, CA
Responsibilities:
- Setup and repaired desktops, laptops, printers, scanners, copiers, projectors and IP phones
- Tandberg video conference setup, codian web configuration and troubleshoot connection issues
- Traveled to Orlando, Florida to assist with IT issues and new building setup
Computer Analyst
Confidential, Rockville, MD
Responsibilities:
- Lead dedicated support for Confidential ’s 250 DCEG computer users Hardware replacement experience with motherboards, hard drives, power supplies and RAM LAN closet access, enabling ports, troubleshooting switch problems, connection issues
Help Desk
Confidential, Washington, D.C.
Responsibilities:
- Assisted over 2,500 NGS staff with wide range of PC and MAC OS X problems/inquiries Administered group and user account permissions through Novell Netware and Active Directory Provided remote support, resolved customer issues using LANDesk and Confidential Remote Desktop
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