OBJECTIVE:

To effectively utilize my Cisco VOIP, Network Technical Support experience and excellent coordinating skills within a growing organization

SUMMARY:

• Over 10 years of experience in Cisco VOIP Networks using Cisco Confidential Call Manager and Confidential Messaging
• Detailed knowledge of MGCP, H323, SIP, VOIP and Pots Dial Peers, Codec’s
• Technical hands - on/operational Cisco Confidential Communication Manager experience
• Implementation knowledge of QoS and CAC, troubleshooting complex network regarding call routing and gateways
• Detailed knowledge of RIP. RIP (v2), IGRP, EIGRP, OSPF, BGP, ISIS
• Expert Cisco Confidential Communication Call Manager, CME,SRST, Unity, Unity Connection & Unity Express
• Expert as a Computer System network analyst in a Cisco-oriented LAN and WAN
• Hands on technical skills and experienced in VOIP, Routing, switching technologies
• Assisting co-workers in designing and troubleshooting complex network scenarios.
• Working technical knowledge of the Windows Server operating systems
• Direct experience with Cisco switches and routers
• Experience with VOIP Products and platforms.
• Experienced in designing and implementing converged networks for Cisco Routers and Switches,
• Working experience of ISDN, PRI, T1 and E1 connectivity
• Expertise: Pre-Sales & Post-Sales - UC Collaboration Edge, Jabber, UC, CUC, UCCX, UCCE, CVP, Video

TECHNICAL SKILLS:

Routers: Cisco 4000,3900, 3800, 3600, 2800, 2600, 800 Series

Switches: Cisco 6500, 3700, 3500, 2900 Series, Juniper SSG 520, SSG 140

Protocols: TCP/IP, H323, SIP, ACTIVE DIRECTORY, DNS and DHCP

Web/Application Servers: Microsoft Exchange Server, SQL Server, windows 2000 server, HP, Compaq Servers, VMWare vSphere 4.x/5.x workstation 6.5, 8.0,14.0

O/S: Windows NT/2000/XP/Vista/Win7/Unix, Window server 2000/2003/2008

PROFESSIONAL EXPERIENCE:

Confidential, Danville, PA

Responsibilities:

• Supporting Designing Migrating from Nortel and Avaya to 11.5 CUCM,
• Design and maintain Voice networks, call flows, peer compatibility, routing in accordance with business requirements and best practices.
• Worked on migrating 30,000 users from old legacy to cisco platform
• Supporting Operations datacenter and voice system on daily basis. Deployed and support 7841,8851,8831 series cisco devices
• Upgrade configuring, deploying, supporting and provisioned sites successfully.
• Interoperating different PBX environments as part of Enterprise
• Organized professionally able to prioritize and deliver multiple concurrent projects/tasks.
• Supporting Cisco, Nortel and Avaya solutions including ACD, VDN, Finesse
• Able to communicate effectively with all levels of the organization
• Managed and lead Root Cause Analysis, Lessons Learned and prevention processes to provide high standard deliverables
• Consistently exercises sound judgment in alignment with business and technical best practices.
• Participate in maintenance activities and On-Call Support
• Perform MACD Move/ Add/ Change/ Delete requests on CUCM, CUC, and CME.

Senior Voice Engineer

Confidential, Maryland Heights, Missouri

Responsibilities:

• Support the complex CUCM, network. Resolve issue for 300 sites per week.
• Providing High-Level Control and Expert Assistance in the User Interface Presentation Resolving call flow and CUSP issue in the cluster.
• Provisioning and Migrating sites; upgrade make changes and Modification as per requirement.
• Assist Cisco Collaboration Suite integrates Voice, Video, WebEx, Mobility, IM/Presence, Contact Center and Cloud Services into a holistic User Experience.
• Successfully worked on integration of Crestron Panel with CUCM

Confidential

Voice Engineer

Responsibilities:

• Deployed IPT setup for 1000 Subscriber multi site with centralized call processing using CUCM 8.5 UCCX 8.5 and UC 8.5 for Loblaw.
• Support for enterprise environment with distributed call processing.
• Installed and troubleshoot Cisco Call Manager 7.0,8.2 and Unity 7.0,8
• Debugged and fixed the problems caused by codec mismatch between vendors in a large network consisting of multiple LANs and WANs environment.
• Designed, operations, management, and evaluation of complex voice over IP systems for lab envoirment.
• Analyzed troubleshoot IPT from end to end, including IPT voice quality issues between and within locations.
• Configured and installed VOIP devices and IP Phones such as 7940,7942,7960,7961,7971G-Ge,7975G IP phones of 7900 series
• Analyzing existing computer hardware and software in order to provide recommendations for upgrades and improvements to current computer systems
• Created an enterprise dial plan in Cisco CallManager and Cisco Gateways.
• Successfully worked on Wireless in Local Loop Network and SS7
• Configured h323,sip & Mgcp Gateways
• Worked on PSTN, DS0, DS-1 / 3, ISDN, T1, E1, ADSL / DSL
• Analyzing, designing, configuring, supporting and implementing LAN/WAN networks, VoIP networks, Cisco Confidential Communications, IT telephony networks and VPN

Confidential

Network Analyst

Responsibilities:

• Provided professional competent procurement support for linux & windows based applications
• Monitored the action plans for project implementation
• Online user support on network connectivity, IP, LAN/Wan issue.
• Analyzed network infrastructure and upgrading images and configuration according to customer requirements
• Successfully worked on the project of Hydro one; support IPT network for CUCM 8.0 and UC 8.0. Add changes modified and upgrade.
• Upgrading ISO regarding Juniper SSG and Cisco Routers
• Analyzes user requirements, procedures and problems to improve existing
• Computer systems.
• Liaise with communication vendors, initiate design meeting and provide consultancy.
• Analyze network and telecom systems and equipment, and recommend and design cost effective solutions to providing increased number of network connections along with increased performance, less downtime and better redundancy
• Troubleshooting for issues that arise during the deployment and implementation of these new systems and solutions

Confidential

VOICE Network Engineer

Responsibilities:

• Designed IP Telephony solutions for 200 users using Cisco CallManager 4.x and Unity 4.x
• Recommending telecommunication system level solutions by changing of gateways and specification
• Configured VG 248 & ATA adopter for analog Phone.
• Analyzed and Design telecommunication infrastructure in order to optimize cost reduction
• Integrate and Manage new and old user accounts at CallManager
• Implementing converged networks for Cisco Routers and Switches
• Administer Call Manager/Unity server maintenance, including patches, troubleshooting, defining thresholds, and responding to alarms.
• Performed complex multi-vendor designs, reviews, and integrations associated with AVVID Solutions
• Provide support to development team including analysis and troubleshooting, creating test environments, designing and optimizing call flows.
• Demonstrated teamwork by liaising and working with Engineers and technicians on the design and implementation of Voice over IP projects
• Configured CCM Applications such as extension mobility, FAC (Forced Authorization Codes) and CMC (Client Matter Code
• Designed Cisco Confidential Communication solutions for using CCM 6.x and Unity Express