Security Systems Technician Resume Baltimore, MD - Hire IT People

PERSONAL STATEMENT

Results - driven cybersecurity graduate student with a strong academic record seeking a Technical position.
Excellent verbal and written communication skills.
Widely recognized for punctuality, flexibility, strong work ethic and time management skills, dedication, and willingness, passion, and drive to learn new technologies to get the job done.
Integrate well in team environments and just as comfortably working independently with minimal supervision.

TECHNICAL SKILLS:

Software: Nessus Home (Beginner), Tenable.io (Beginner), WinSCP, PuTTY, VCenter, MS Word, MS Excel, MS Outlook, PowerPoint, Salesforce, Adobe Photoshop, Auto Cad

Operating System: Microsoft Windows XP, 7, 8, and 10 | Linux | IOS | Android | Mac OS

Networking: Ethernet 802.11/802.3, TCP/IP, UDP/IP, DHCP, FTP, Telnet, DSL/Cable, hubs, switches, routers, cabling, SMTP, POP3, VPN, VLAN, LAN/WAN, Cisco Technologies, Basic understanding of all Layers of OSI Model

Languages: C++ | Java

RELATED EXPERIENCE

Confidential

Security Systems Technician

Responsibilities:

Analyzed and responded to security threats from Intrusion Detection Systems (IDS) and other security threat d Confidential sources.
Responded to inbound requests via phone and other electronic means for technical assistance with managed services
Responded in a timely manner within documented SLA.
Documented actions in cases to effectively communicate information internally and to customers.
Adhered to policies, procedures, and security practices.
Resolved problems independently with minimal supervision and understand escalation procedure.

Confidential

Data Entry

Responsibilities:

Confidential software models, and entitlements in to ServiceNow
Reconciled Compliance position for Desktop Software
Performed contract review by identifying specific terms and conditions that impact licensing
Reviewed entitlements for completeness
Ran Reconciliation in ServiceNow, and analyzed results to confirm if anything is over deployed or under deployed and prepared summary of the findings for peer review.

Confidential, Baltimore, MD

Help Desk Support Specialist

Responsibilities:

Use remote support via Confidential to resolve incidents including, but not limited to, Windows 7, Outlook and printer connectivity
Create/delete users, password resets and set permissions in Active Directory
Designed, set up, and configured networks for numerous clients
Built out desktops, installed operating systems, and provided troubleshooting of these systems
Set up basic networking: configured routers, switches, and hubs and networked computer peripherals (printers, faxes, external hard drives)
Created documentation and maintained and followed standards and protocols
Experience with Windows operating systems and Linux

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Security Systems Technician Resume

Baltimore, MD

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