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System Administrator / Office 365 Engineer / Exchange Administrator Resume

SUMMARY:

  • Highly motivated IT Professional with a passion for learning and producing excellent work.
  • A highly valued team member in any situation and environment who is able to facilitate positive outcomes regardless of the difficulty. Able to assess situations quickly and make decisions quickly and effectively.
  • Outstanding ability to learn new skills and teach those skills to others with ease.
  • Enjoys interacting with customers and providing only the best service to the customer.
  • With a strong work ethic and a strong desire to go above and beyond what is required in any professional environment.
  • Technically savvy and constantly studying and learning all kinds of emerging technology.
  • Able to assess the needs of a customer and offer up multiple solutions to give a customer options.
  • Functions very well under stress and time constraints while also providing quality service.
  • Talented, results - driven, focused and versatile IT Professional.
  • Interested in learning and utilizing knowledge on all types of systems from basic hardware and migration to network administration and security.

CORE COMPETENCIES:

  • Relationship Management
  • Technology Integration
  • Software Installation and Support Machine Virtualization
  • System Migration
  • Performance Optimization- MS Word Windows 7
  • Windows 8
  • Ubuntu Linux
  • Backtrack 5
  • Backtrack 7
  • SCCM 2012
  • Microsoft Deployment Tool
  • Network Imaging
  • Scripting in Command Line, Linux/UNIX, PowerShell, C++, Network Configuration, Mobile Device Network Configuration
  • XenMobile Mobile Device Management Software
  • Personal Training as a Mobile Device Manager
  • Office 365 Administration
  • Exchange Admin
  • Nessus
  • Sonicwall
  • Powershell Scripting
  • Networking
  • Group Policy Configuration
  • Active Directory Administration
  • Azure Virtualization
  • PowerPoint
  • Excel
  • Outlook
  • Computer Hardware

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator / Office 365 Engineer / Exchange Administrator

Responsibilities:

  • Use Autotask for Ticketing
  • Address user issues on both the phone and in person
  • Customer Relations
  • Office 365 email and document migration
  • Office 365 Administration and Training
  • Configuring new domains and networks
  • Full Active Directory Administration
  • Packaging and Distributing Office Installation Packages to work with 365 Subscriptions
  • Nessus Scanning and Vulnerability Resolution
  • Email Administration
  • Setup and troubleshooting printers, scanners, embedded machines
  • Dynamically responding to diverse IT environments where few things are ever the same
  • Adapting to rapidly changing needs of clients
  • Handled the Office 365 Administration of The Commission On Presidential Debates, helped develop their security, document handling, and remote access policies. During the Election Cycle I was on call for them 24/7
  • Hardware, software, and image testing/configuration.
  • Ensured Customer Satisfaction for any issue
  • Assisted customers in finding solutions to their changing needs

Confidential

Tier 2 Senior Support Technician

Responsibilities:

  • Use MAXIMO Ticketing Application to keep track of, update, and resolve tickets
  • Perform software installations and repairs
  • Install and configure database software for clients
  • Install hardware, both end user machines and mobile solutions
  • Created scripts to help automate installations of software in the background without having to use SCCM for the software pushes. This facilitated immediate installations of software and the ability to add the SCCM client to any machine that did not yet have it.
  • Create user accounts in Active Directory and delete user accounts upon employee departure
  • Network Configuration for user machines and mobile devices
  • Printer installations and troubleshooting for both desk and networked printers.
  • Support for the Rail Operations Command Center (ROCC)
  • Data recovery
  • Support users for special projects
  • Contact users and provide a quick resolution to issues
  • Ensure customer satisfaction
  • System Center 2012 Configuration Manager
  • XenMobile (Mobile Device Manager)
  • MS System Center 2012 Configuration Manager Remote Control
  • Maximo Ticketing System
  • Microsoft Office 2007, 2010
  • Windows 2000, XP, Windows 7, Windows 8
  • Windows Easy Transfer Wizard
  • SQL Server
  • Oracle 11g

Confidential

PC Rollout Technician

Responsibilities:

  • Utilize System Center Configuration Manager use for network based imaging for all PC’s on the WMATA network.
  • Conduct Breakfix for desktop, laptop, printers, and other peripherals.
  • Conduct installation of all hardware and software for the Migration Project.
  • Conduct data migration of user profiles and data to new PC’s.
  • Created scripting to improve productivity and ensure 100% reclamation of user data from customer PC’s.
  • Provide remote and desk side support for all WMATA wide employees by assisting Tier I & II Helpdesk during staffing issues or network wide issues.
  • Track and maintain IT Inventory assets at each location during the Migration Project.
  • Installation and testing of department specific software on new PC’s.
  • Wireless Network Configuration of all laptops on WMATA’s MetroNet network.
  • Setup of local and network printers, fax machines, copiers, scanners, and plotters.
  • Hardware, software, and image testing/configuration.
  • Provide process improvements and changes of daily duties to fine tune SOP Planning and Implementation Process.
  • Manage Maximo ticketing system and SLA targets and that response is accurate and timely.
  • Ensure appropriate training (on-the-job and otherwise) for new team members; conduct, assist, and/or supervise training as required. This includes new hire orientation/training programs, and the tracking and monitoring of training outcomes.
  • Adhere to all confidentiality requirements as outlined within WMATA Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work.
  • Fulfill those responsibilities and/or duties which may be reasonably provided by WMATA for the purpose of achieving operational and financial success for the Company.

Software used:

  • System Center 2012 Configuration Manager
  • XenMobile (Mobile Device Manager)
  • MS System Center 2012 Configuration Manager Remote Control
  • Maximo Ticketing System
  • Microsoft Office 2007, 2010
  • Windows 2000, XP, Windows 7, Windows 8
  • Windows Easy Transfer Wizard
  • SQL Server
  • Oracle 11g

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