SUMMARY:

Over 12 years if extensive hands - on experience in network and systems engineering’s, Windows administration, troubleshooting and repair. Detail-oriented and proactive with strong team building, training communication and analytical abilities.

TECHNICAL SKILLS:

• A servant leader
• Strong understanding of networks and systems
• Ability to redesign systems based on needs
• Superior analytical skills
• Strong skills in troubleshooting
• Ability to work independently and in a team environment
• In - depth understanding of multiple operating systems
• Efficient in time management and able to multitask

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Maintained a test and integration laboratory and NOC
• Managed Federal Program networks
• Support special projects such as migration of applications to/from a cloud-based architecture and the use of enterprise systems provided through NMCI
• Support the COOP plan development with network expertise and documentation
• Employ configuration management into each Network modification activity
• Build and maintained the NOC for the Joint Fighter Strike program
• Was the lead of the NOC group and was in charge of Network project
• Maintain and set up the network-monitoring tool Solarwinds
• Experience designing, preparing and modifying engineering documents and drawings
• Knowledge of Cisco routing and switching network infrastructure, Cisco Unified Communication Manager configuration
• Configuration of assorted network infrastructure, including routers, switches, VLANs, routing protocols, network encryption technology, Wide Area Network (WAN) and Local Area Network (LAN) architectures, etc
• Hands-on experience troubleshooting VPN problems and Traffic related problems (QoS, RSVP)
• Worked with Cisco ASA and ASDM within the JVE network

Confidential

NOC/SOC Engineer

Responsibilities:

• Daily responsibilities include, but not limited to, system monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution
• Was responsible for the dayshift NOC/SOC team
• Provided incident response on network and security events
• Follow and enhance existing process and procedures
• Observe and control the status and performance of system components and network facilities
• Identifies, diagnoses, and resolves problems affecting system and network performance
• Answers incoming problem call from customer and internal sites and resolves associated tickets
• Write incidents reports & keep a timeline of events during outage periods
• Follow procedures; provide updates,
• Support MS and Unix web and application servers and SQL based applications and databases

Confidential

Senior Network Administrator

Responsibilities:

• Perform Tier 2 network monitoring using enterprise network consoles and tool sets such as Proactive Net; monitor bandwidth utilization and provide traffic analysis
• Perform Tier 2 network event triage and remediation according to written playbook procedures
• Managed network on a fiber optical network integrated with PONS
• Lead the overnight team
• Monitors physical and logical security events
• Escalate complex network issues to Tier 3
• Maintain network maps and documentation
• Generate incident reports and manage a Remedy ticket queue
• Perform scanning and network discovery

Confidential

Network Administrator

Responsibilities:

• Support for Confidential on the IT Confidential Project
• Work in a Windows 7 environment utilizing a Confidential system.
• Troubleshoot all issues involving Active Directory, Exchange, HW/SW upgrades/support, Blackberries, peripherals, backup systems and workstations.
• Provided LAN support to the dedicated user
• Dedicated network end user support

Confidential

Network Operation Center Analyst

Responsibilities:

• Performed Windows and LINUX in support of a 24x7 Network Operations Center/Security Operations Center. Monitor and troubleshoot issues for the Confidential for Confidential ( Confidential ) under the Confidential contract
• Tier 2/3 troubleshooting and incident resolution skills
• Acknowledge, track and escalate notification of potential or failed infrastructure equipment
• Generate and maintain Remedy service request management tickets, including ticket assignment, updates and resolution within SLA requirements.
• Working familiarity with DNS, DHCP, ADSI Edit, and Windows 2000 Active Directory.
• Use IBM/Netcool and Provision to monitor all alerts and towers for Confidential .
• Ensure maximum possible service availability and performance
• Provision customer network services on core equipment
• Hands on experience in configuration and management of Enterprise Technology Management toolsets provide support services for Engineering and other technical teams
• Used network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP

Confidential

Vulnerability Assessment Analyst

Responsibilities:

• Conduct research for vulnerability assessments for DOD services and protocols
• Working in a team environment to review and implement better securities procedures
• Evaluating research information against the requested criteria
• Presenting research material on vulnerability assessments of protocols and service to a board of members for approval
• Communicating with customers on Vulnerability Assessment analysis
• Participating in team meetings daily
• Conducting assessments on ports, protocols, and services for securing the network
• Single Source Database Administrator
• Record meetings and presentations with the user of multimedia

Confidential

Wireless Administrator/ Desktop Engineer

Responsibilities:

• Provided great customer service to all employees and VIP customers
• Supported end-user for Blackberry and all mobile phone related issues
• Created and configured Blackberry accounts for users and installed software to allow user to access email and archived files with their mobile phones.
• Maintained BES server managed Microsoft Windows Exchange Server 2003
• Supported all WAN and LAN issues.
• Ability to communicate with technical and non-technical staff in a clear and understandable manner.
• GOBI technology support with HP, troubleshoot and activated
• Provided Tier 3 support to the end user and assisted Tier 1 and Tier 2 support groups
• Mobile Information Protection (MIP) back-up support and troubleshoot for end users
• Troubleshoot network connectivity issues
• Performed expert knowledge of the customer computer equipment, software, and application processes.
• Created Standard Operating Procedures (SOPs)
• Package software applications and configurations changes into easily deployable, silent executions
• Provided direction and training to desktop support analysts throughout the enterprise on usage of client services solutions
• Provide tracking and documentation of all reported problems and service requests
• Maintain enterprise patch and version levels of both critical and non-critical applications and systems
• Write executive summaries of high priority technical issues
• Assisted users with VOIP setup
• Utilized install shield for managing application and packages for pc’s

Confidential

Desk side Support/ Tier 2

Responsibilities:

• Provided Tier 2 support to DOD end users.
• Technical proficiency in current personal computer technology (PCs, laser printers, hard drives, Ethernet, Bluetooth, CD ROMs, PDAs, scanners, etc.)
• Technical proficiency in Windows Operating Systems, utility programs, communications, spreadsheet, word processing and e mail software, particularly Microsoft Office 20000 and newer, Lotus Notes 8.x and above
• Ability to troubleshoot Linux and Windows based communications and database programs including Citrix
• Experience with administration of an Active Directory Domain
• Ability to troubleshoot TCP/IP, DHCP and DNS issues
• Managed desktops, and laptops in Microsoft Windows Operating System environment
• Managed Symantec backup software on laptops and pc’s
• Utilized System Center Configuration Manager (SCCM) server to image pc’s and laptops and for patch management.
• Assemble, maintain, and repair equipment used in multimedia production.

Confidential

Hardware Technician

Responsibilities:

• Troubleshoot hardware and server issues for Confidential agents and employees
• Phone support
• Utilized Confidential system
• Provided excellent customer service
• Troubleshoot finger print scanner, license plate readers and all printers
• Supported time sensitive issues regarding hardware for Confidential agents
• Provided Tier 2 and 3 hardware support for agents

Confidential

Desktop Deployment Team Lead/ Senior Consultant

Responsibilities:

• Delegated deployment tasks to technicians
• Updated deployment procedures for current policies
• Imaged desktops and laptops using Ghost Cast for Confidential Department and Office of Personal Management
• Prepared all hardware for shipment to end users
• Traveled to field sites to upgrade P.C.'s and laptops
• Installed approved software
• Supported Tier II technicians with requested workstations or peripherals
• Updated and closed trouble tickets within the Remedy system
• Worked with Asset Management team to keep track of deployed I.T. assets
• Troubleshoot all hardware and software issues for end users