SUMMARY:

• Seeking a position in System Administration in an environment where I can improve upon my current attributes by attaining immeasurable knowledge to benefit the company and help in success; while portraying a positive image, attitude, and values

TECHNICAL SKILLS:

Equipment: HP Servers, Dell Servers, Dell/Comellent SAN, HP MSA, Cisco Switches

Printers: HP, Xerox, Sharp, Dell, Okidata, Brother

Operating Systems: Windows Server 2016, Windows Server 2012 R2, Windows Server 2008 R2, Windows Server 2003, Windows 7, Windows 8/8.1, Windows 10, ESX/ESXi 4.1 - 6.7

Applications: Active Directory, DNS, DHCP, DFS, Group Policy, ADSS, VMWare vSphere, Office 365, WSUS 3.0, Various endpoint protection, Various backup solutions, IIS, Various Monitoring Tools, HP iLO, Hyper-V, Various License Managers, MS Powershell, MS Exchange, Various Ticketing Systems, MS Outlook and Office, SQL Installations 2005/2008, Cisco Unity, Cisco Call Manager

PROFESSIONAL EXPERIENCE:

Confidential, Livingston, MT

Systems Administrator

• Migrated and cleaned up over 250 mailboxes and 200 Distribution Lists to Office 365 from Rackspace
• Implemented Azure AD Connect for SSO between on-prem and Office 365
• Rebuilt AD and Group Policy environment to be more cohesive and in line with best practices and scalability
• Increased stability of VMWare infrastructure by introducing DRS
• Implemented Mobile Device Management using Intune that was included in the Office 365 subscription
• Assisted in the writing/creation of the Mobile Device Management Company Policy
• Saved $50k per year by implementing Microsoft Teams Beta and Live implementation programs to replace GoToMeeting and Slack
• Implemented OneDrive allowing us to offload over 3TB of data from on-prem infrastructure into the cloud
• Implemented WSUS for automated server patching on over 95% of server infrastructure
• Kept Windows 10 computer images up to date and customized using MDT saving hours per computer setup
• Implemented digital conference booking preventing meeting overlap and saving users time in planning
• Interfaced with C-Level on a daily basis
• Top 2 Desktop support providers for the company
• Upgraded all users to Office 2016 and trued up licensing on Office where needed

Confidential, Denver, CO

Systems Engineer

• Design and Implement entire new geographically spread Microsoft AD Structure utilizing Server 2012 R2
• Implemented O365 E3 level enterprise wide - E-mail, Skype For Business, Domain Password Management, Office 2016 Suite, etc
• Migrate previous users from Zentyal based Linux AD platform to MS based AD Structure
• Ensure DNS, DHCP, ADSS, NTP, and Group Policy are all setup properly and for future scaling
• Migrate File Shares and User Folders from Zentyal/Samba based linux system over to MS based File Server for greater integration and file redundancy
• Design and Implement new WSUS using Server 2012 R2 for automated monthly Windows patching of servers and workstations using GPOs
• Implemented a 3rd party application suite for ensuring we stay within compliance of various Audits as well as have the ability for custom auditing and data monitoring
• Utilize Nagios to ensure network uptime internally and for clients remained at least 99.99% across any given calendar year
• Utilized VMWare and OpenStack for internal VM deployment and management
• Worked with various vendors on a daily basis for Cloud Hosting, E-mail, troubleshooting, product sales, etc
• Interfaced with C Level regularly to resolve their issues and keep them informed on certain activities
• Developed new processes in order to increase efficiency in problem resolution

Confidential, Denver, CO

System Administrator II

• Lead IT Infrastructure point of contact for Remote Site
• Assisted with implementation and Configuration of a new company site
• Perform Server builds outs and configurations for both HP Physical Hardware and VMWare 5.1/5.5 VM Servers
• Provision and Configure Disk LUNs from Dell Compellent SAN for use with Server 2008 R2 and VMWare 5.1/5.5
• Maintain DHCP and DNS for Corporate and SCADA Environment
• Create and maintain Users, Computers, Universal Groups, Global Groups, and OUs within Active Directory
• Maintain NTFS Permissions for shares and user data
• Perform various SOX Audits for Director level approval/verification
• Assist with configuration of new Cisco Switches
• Assist with configuration of new Palo Alto Firewall devices
• Maintain SNMP GPO and Sysmon alerting system for proper Alerts and notifications of issues
• Implement and maintain Licenses and associated License Management for over 15 applications
• Resolved tickets in timely manner while providing High Customer Service expectations
• Perform various administrative duties by writing Powershell Scripts
• Maintain WSUS 3.0 environment for remote site: Assuring proper Group membership, Approving appropriate and tested updates, Troubleshooting update failures
• Work with vendors for application/infrastructure support to resolve issues: HP, VMWare, Dell/Compellent, Application Producers
• Work with vendors to setup Test/Dev environment for new potential application prospects
• Create and maintain mailboxes within Exchange 2010
• Asses and maintain McAfee SPAM filter policy

Confidential, Centennial, CO

Lead Tier 2 Windows System Administrator

• Deploy, Manage, and Maintain Physical HP Windows servers and virtual VMWare vSphere servers (~1,000 Physical, 8,000 Virtual)
• Perform HP Hardware Replacements and Nightly Inspection of Raised Floor and surrounding Area
• Manage 5 Active Directory Domain environment (OU Organization, Naming Convention, Server and User Groups, Security Groups, etc.)
• Manage DNS for CNames and A-Names
• Install, Configure, and Implement DHCP and DHCP Scopes
• Build, Deploy, and Maintain Redundant Solution for 500 Remote Sites containing RODC, File and Print Server, Sales Server, and Raid 6 MSA Storage
• Work in NOC environment with Unix Team, Security Team, Network Team, Client Side Team, and Superiors
• Watch, Respond, and Resolve issues for 5+ alerting systems
• Work with vendors for Remote Hardware Replacement Scheduling, Action, and follow up
• Train New Employees
• Manage vSphere Server Templates, Naming, Organizing, LUNs, Firewall from Non-Firewalled, 500+ vLans
• Configure and Low Level Troubleshoot IIS Websites
• Manage F5 Big IP Backend and Local Interfaces
• Maintain HP Sim Alerts and Hardware Information
• Configure and Utilize HP iLO locally and Remotely
• Utilize SCOM Graphing for Trending of issues for Mass Resolution
• Configure NetBackup Client for Proper Backup based on Environment
• Designed and Implemented guidelines for Admin Duties
• Maintained under 24 Hour MTTR on all server issues

Confidential, Westminster, CO

Senior Tier 2 Desktop Support Technician

• Design and Implement Major IT Processes such as Procurement, Ticket Handling, and New Hire Deployment
• Print Server and Sophos Enterprise AV Admin on MS Server 2008 R2 and setup client connections
• Delegate AD Permissions if needed for certain Technology management
• Create, edit, and remove Users, Distribution Groups, Security Group, and Objects from AD
• Perform Exchange tasks in AD
• NTFS and Server Permission management
• SysAid Server and Front End Administrator
• Primary Technician for all C-Level and contact for vendors, clients, and partners
• Train New Tier 1 & 2 Desktop Support Employees
• Best Customer Service feedback in Company History
• Setup, Deploy, Implement computer and networked equipment
• Install, update, and maintain software on 15 terminal servers
• Troubleshoot and resolve desktop, laptop, printer, telecom, thin client issues
• Install, configure VPN client: Cisco
• Build Sharepoint Front End Pages for Inventory, Procurement, and other tasks
• Create, edit, remove, troubleshoot, and fix BES Server issues as well as users/devices
• Utilize SpiceWorks for reporting and proactive machine, network, and server maintenance
• Utilize CCM and Unity for telecommunications setups, troubleshooting, repairing, reporting
• Create and Update Training Documentation for various tasks: Visio and Word

Confidential, DC and Manassas, VA

Deskside Support Technician

• Provide support to over 150 on site employees as well as remote support for employees across the United States
• Utilize Confidential Service Management Software for managing all functions of break/fix and task tickets
• Utilize NetIQ for Active Directory user management
• Provide support for software including Office 2003 & 2007 including Outlook, Business Objects, Citrix, Adobe Acrobat, MS Visio, MS Project
• Provide Monthly Patch updates to users remotely
• Diagnose and Repair computer issues whether hardware or software utilizing my own tool set
• Map Users to Network/Shared Drives, Network printers, and Personal network drives
• Assist/Train Remote Techs on jobs with clients over the phone and through remote connection

Confidential, Leesburg, VA

Counter Intelligence Agent/Repair Technician

• Troubleshoot and utilize diagnostic tools to determine computer terminal’s issues
• Determine solutions to client’s issues based on test results
• Viral eradication and operating system repairs from infections
• Installation of all computer components
• Install, configure, and update Operating Systems (Windows, Linux, Mac)
• Install, configure, and update Anti-Virus and Anti-Spyware protection software
• Install, configure, and update productivity softwares (Microsoft Office, Mac Office, Adobe Suite, QuickBooks, etc)
• Use secure methods for Backup, Transfer, and Restoration of client's data for various media
• Greet and check out clients for computer services