PROFESSIONAL SUMMARY:

Technically - advanced information technology specialist successful in software/hardware administration and data communications with strong knowledge and hands on experience on routing protocols (EIGRP,OSPF, BGP) MPLS and DMVPN and VMware, Palo Alto firewalls in a Cisco environment (switches, routers, wireless LAN controllers, access points, firewalls and IP phone-CME), Telco/Ethernet lines (MPLS, Broadband and IP telephony). Strong technical and troubleshooting skills . Solid understanding of LAN/WAN concepts, IP routing protocols and topologies (OSPF, EIGRP, BGP) and switching technologies (VLAN and Spanning tree)

AREAS OF EXPERTISE:

• VMware, Palo Alto firewalls (PAN-VM-100) Cisco routers, switches, wireless LAN controllers, access points, firewalls and VLAN, IP telephony and IP phone 7942/7965
• Ethernet, VoIP and TDM, voice and data and LAN/WAN
• BGP, EIGRP, OSPF, SIP and NAT/PAT, DMVPN, IPsec and MPLS
• SONET/SDH, STM, T3, T1 ISDN, DSL, 4G Wireless
• SS7/C7, MF/DTMF signaling and multiplexers (T3, OC3, OC12)

TECHNICAL PROFICIENCIES:

Transmission: T1, T3, OC3, OC12, (SONET, STM1) 4G Wireless. DSL and CSU/DSU, CAT5-6 cabling and Fiber

Networking/Protocols: TCP/IP, VOIP, LAN/WAN, VPN, Ethernet, MPLS BGP, EIGRP, OSPF, DMVPN, IPsec and SIP

Working Knowledge of: Cisco routers and switches (ISR4451, 2951, 2901/2921, 2801/2601) and (2960, 3560 and 3750) VMWare, Palo Alto firewalls (PAN-VM-100) (ASA 5505 and 5510) Cisco 2504/5508 wireless LAN controllers (L-AIR-CTVM-5-K9) Cisco NCS and ACS, Aruba Airwave, Netscout monitoring systems Fortinet Wireless suite (Forti 60D, Fortimanager and FortiAnalyzer 802.1Q, VLAN, STP, VTP, VPN, NAT/PAT, Ethernet, MPLS, DMVPN Nortel DMS250/300, DMS500/GSP, S/DMS, QoS/CoS, IP addressing OSI model, CME, Cisco Unified CM (CUCM) Cisco Unity Express Opsware, Infloblox, Remedy Ticketing System, Granite Rock Portal, ConnectWis, Verizon portal (SSO enterprise), Solarwinds, Service Now, NetBrain, Infloblox, Cisco Prime, CyberArk, Citrix XenApp, Spectrum and CA Network Flow Analysis monitoring tools

COMPUTER SKILLS:

• Windows XP, 7 and 8, Microsoft Office Suite 2013
• IBM Lotus Notes, IBM Smart Cloud Notes

WORK EXPERIENCE:

Network/Broadband Engineer

Confidential

Responsibilities:

• Worked and facilitated the cutover project for 300+ retail stores domestic and international from MPLS to a 3 DMVPN tunnel setup with VRF on an active/active-standby mode with hub/spoke and spoke/spoke communication using BGP and EIGRP and static routing.
• Responsible to carry out the network cutover from MPLS to DMVPN, broadband circuits test and turn-up and troubleshooting of routing issues with BGP and EIGRP
• Configured, deployed and managed Cisco 2951/4451 routers with UCS-E blade/ VMware (CIMC/EXSI) Virtual wireless LAN controllers, CUC, WAAS/Akamai and Palo Alto firewalls, and 2960/3560 switch stack
• Configured DHCP, static routes and zones on Palo Alto firewall and configured PBF in Panorama
• Setup and managed WLAN SSID and captive portal in Cisco WLC 2504/5508, and also setup access points 3600/3700.
• Created VLAN’s in Palo Alto firewall and data ports in vWLC through vCenter/VSphere in VMware
• Configured and deployed Guest-WIFI for direct internet browsing from the branch location using Cisco vWLC
• Developed detailed network design/installation and configuration guide
• Provided on-call support for the retail and corporate network and escalated accordingly
• Supported network related infrastructure systems
• Worked with carriers and field technicians to troubleshoot onsite issues with broadband and MPLS circuits
• Worked and configured sites in Infoblox, Cisco Prime, Cisco ACS, Panorama and Solarwinds
• Troubleshot routing issues between core routers and distribution switches as well as the DMVPN head end routers

Network Engineer/Voice & Data

Confidential, Union, NJ

Responsibilities:

• Worked and facilitated a conversion project from Toshiba phones to Cisco phones (CME) for 1500 plus retail stores
• Responsible to coordinate and carry out the site survey, phone configuration, number porting, DID’s assignment.
• Worked with the field technicians to install router module cards, Cisco phones, POTS lines for fax and NDL’s
• Configured router for SIP signaling, dial-peers, ephone-dn and voice registers.
• Configured, installed and supported SIP paging adapters, MOH and doorbells
• Configured, deployed and managed Cisco routers/switches (2921/2960) for T1 and 4G for MPLS/DMVPN
• Responsible for the network configuration and troubleshooting of routing issues (BGP, EIGRP), route maps, ACL including routers, switches and T1 circuits and 4G wireless infrastructure for DMVPN
• I also provided support to the CME voice and 4G wireless data infrastructure as well as T1 circuits.
• Configured and deployed a Guest-WIFI infrastructure over broadband (DSL, Cable and Fiber) using Motorola access points 6532. Worked with field technicians and providers to troubleshoot onsite issues with broadband circuits

Network Engineer/Project Team Lead

Confidential, Carlstadt, NJ

Responsibilities:

• Worked, facilitated and supervised a cutover project from MPLS to DMVPN for 550 plus retail stores
• Configured, deployed and managed Cisco 2801/2901 routers and 2960/CE500 switches.
• Responsible to carry out the network cutover from MPLS to DMVPN and troubleshooting of routing issues (BGP, OSPF) including routers, switches and wireless infrastructure. (Wired and Confidential POS)
• Configured and managed Cisco WLC 2504/5508 and Access Points 1132/3602/3702
• Configured and deployed Guest-WIFI for direct internet browsing from the branch location using Fortinet60D
• Developed and maintained detailed network installation and configuration documentation.
• Worked with Cisco NCS, Netscout and Aruba Airwave central management
• Configured and managed Fortinet WIFI firewalls.
• Provided on-call support for the entire retail store network and escalated as needed
• Worked with the Store Systems team to activate services, and assisted with problem resolution as required
• Supported network related infrastructure systems

Telecom Engineer/Network Admin

Confidential, Fairfield, NJ

Responsibilities:

• Installed, configured, and supported the company LAN/WAN and Internet systems.
• Monitored network and performed maintenance to ensure network availability to all system users
• Configured voice, data and communications systems, including conference bridges (Octave and Summit)
• Configured Cisco switches, routers and ASA5510 firewalls for implementation. Configured, deployed and managed the network monitoring software (What’s up Gold) for the company. Configured and installed all network and carrier related equipment (Cisco routers, switches, firewalls, Adtran multiplexers.
• Configured, installed and managed Avaya/Lucent definity PBX. Tested and installed lines for MPLS, PTP, IP telephony, and Internet connectivity. Advanced knowledge of Cisco routers, switches and firewalls
• Built, ran and terminated physical cabling
• Maintained and administered routers, switches, firewalls and other network related devices
• Worked with other departments to activate services, and assisted with problem resolution as required
• Built and supported network related infrastructure systems
• Provided 3rd level support for all network and data communication issues, including private and Internet circuits, routing protocols, VPN connectivity, WAN optimization, hardware and 3rd party vendor connectivity.

Network Engineer

Confidential, Piscataway, NJ

Responsibilities:

• Provided technical support related to performance of service offerings, MIS, VPN, DNS, MPLS
• Responsible to identify, monitor and analyze circuit impairments in support of IP services, including DNS/DHCP/ATM/Frame Relay, IP routing policies configurations and troubleshooting of workstation connectivity.
• Knowledge of IP Routing: OSPF, EIGRP, BGP.
• Conducted in-depth analysis of circuit impairments. Performed all diagnostic tests and network configuration on Cisco routers and switches.
• Responsible for the management of trouble tickets and provided daily updates on tickets status
• Provided technical support to Sales Team
• Ability to manage multiple assignments simultaneously

Transmission Technician

Confidential, Parsippany, NJ

Responsibilities:

• Worked with carriers testing and troubleshooting Confidential -1 circuits.
• Provided support to field technicians with NIU/CSU installations.
• Responsible for the management of trouble tickets, and provided daily updates on tickets status. Performed test and troubleshooting on T1, T3, SONET circuits. Used React test equipment to effectively troubleshoot and resolve Telco tickets . Retrieved and verified x-connects on Titan 5500. Checked circuit design in Granite database, coordinated vendor meet with Telco and field technicians for smart jack issues

NOC Surveillance, Tier 2 Technician

Confidential, Bedminster, NJ

Responsibilities:

• Monitoring and surveillance of the Confidential Network CDMA/GSM throughout the Northeast
• Monitoring/clearing networks alarms for Nortel, Motorola, Lucent, Nokia and Ericsson GSM switches.
• Monitored analog/digital cell sites and tower lights in the northeast region. Performed all remote T1/T3 testing using Netanalyst/Acterna and Verizon databases, Remedy, VSM, X-percom, VTAG, Granite, Xing

Technical Support-Tier 2-VOIP

Confidential, Holmdel, NJ

Responsibilities:

• Provided customer assistance on technical issues with VOIP connections
• Performed test and troubleshooting on VOIP connection, this included Internet connection, TCP/IP protocol, POTS, VPN, Cisco routers, broadband phone adapters, cable/DSL lines, satellite connection, WAN/LAN, IP addressing. Worked with major carriers for connectivity issues and DLR, LNP, FOC dates.
• Proactively searched for open tickets for issues needing resolutions and escalate accordingly.

NOC Transmission Engineer

Confidential, Newark, NJ

Responsibilities:

• Responsible for the provisioning, testing and turn-ups of new circuits (T1, DS3, OC3, SONET)
• Performed all circuits X-connects via TITAN 5500
• Performed troubleshooting and resolution of network related problems.
• Performed proactive monitoring to minimize system alerts
• Coordinated and worked on new installs and changes with field technicians, customers and vendors.
• Interfaced with Confidential for trouble shooting network issues

Site Supervisor

Confidential, New York, NY

Responsibilities:

• Responsible for overseeing all day-to-day operations
• Prepared weekly reports of the operations activities and technical personnel to Senior Management
• Workload assignments for customer work orders on new and existing services in a 70,000-port switch site.
• Worked on a Nortel platform including DMS250/300, DMS500, GSP, S/DMS Transport Node OC-48, Eagle STP (3/1 DACS). Designed and engineered relay rack layouts for carrier and Co-location facilities
• Created installation documents for Operations personnel for the installation of new equipment
• Performed all design and engineering of SONET/SDH systems orders for installations
• Made x-connects into DACS, hard wired T1 circuits and 25 pair cable to mux and DXS panels.
• Tested and terminated DS3 circuits on coax cables.

Lead Transmission Engineer

Confidential, New York, NY

Responsibilities:

• Performed all SONET/STM1 circuits provisioning, testing and turn-ups
• Performed all circuits X-connects via Tadiran DACS and TITAN 5500.
• Performed all circuits testing and turn ups using Confidential -Berd 224/310 and Sunrise T1/T3
• Worked closely with NOC in troubleshooting and isolating technical issues
• Configured and tested SS7/C7 A-F links. Built and implemented trunk groups as DAL/EANT/IMT and FGD, DTMF/WK via DMS250/300
• Made x-connects into DACS, hard wired T1 circuits and 25-pair cable to multiplexers and DXS panels.
• Tested and terminated DS3 circuits on coax cables.
• Provided technical support to Sales and Engineering Teams
• Trained new switch technicians