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Avp Network Operations Manager Resume

Boston, MA

SUMMARY:

  • Network Operations Manager with diversified experience and demonstrated expertise building and maintaining Network Operation Centers, Managing tiered operations, providing technical support, and developing innovative solutions to complex problems.
  • Proven project management experience; combining expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standardized process design and development.
  • Strong background building solid working relationships with technical teams and senior management; establish positive relationships improving teamwork and cohesiveness across diverse Operations teams, Provisioning and Sales.
  • Built a solid career and outstanding reputation for providing sound leadership and innovative solutions while advancing through positions of increased responsibility.
  • To contribute to a fast growing organization in a managerial role by developing and leading high caliber technology teams providing Network Engineering, Operational Improvement, Customer Support and Sales Support.
  • To implement Information Technology solutions focused on optimizing performance, scalability and customer satisfaction while increasing profitability.

TECHNICAL AND MANAGEMENT STRENGTHS:

  • Project Management
  • Technical infrastructure
  • Team Training & Development
  • Network Operations & Reliability
  • Fault Management Initiatives
  • Troubleshooting & Problem Resolution
  • Process Improvements
  • Relationship Management
  • Team Building & Leadership

TECHNOLOGY

  • Sun Microsystems sunfire 20z; sunblade server, sun netra
  • HP UX server
  • Nortel CSG/CVX1800, Lucent ICD Softswitch
  • Mini 3b2, IBM/PC 90
  • Modem DataphoneII, Racial Milgo, GDC, AT&T Para - dyne
  • Muxs AT&T 740 & 745 & 719,GDC MegaPlus, Time-plexor T-Series, Lucent ICD Softswitch, TNT, Nortel
  • CSG/CVX1800
  • Routers Cisco / Juniper T Core router 4000 series
  • Big IP - F5 global load balance
  • Netscaler, Adtran TA 9XX and NV Series, Cisco IAD, Cisco AS54xx, SanSay, Cepar Point
  • Protocol Converter IBM 3708,PCI, AT&T 6500,and IBM 3174
  • Monitor-Tester Halcyon 802 & 702a,Digilog 400, Hewlett Packard Line Tester, Break-Out Box,
  • Telenex Autoscope
  • Linux/Unix, Microsoft, SQL, Oracle, HP-UX; Solaris x, XLM, PC-Software, Citrix, Net-view, Netmaster Codes: ASIII, EBCDIC, BISYNC, TCP-IP
  • LAN/WAN Fast Ethernet, gigabit interface
  • LAN MONITOR Netview 6000, Lan Manager, Lan Network Manager. Hewlett Packard OpenView, AdlexOrion (Solarwinds)

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

AVP Network Operations Manager

Responsibilities:

  • Exceed ninety five percent threshold with consistency in meeting customer specific Service Level Agreements
  • Managed Network Operations, Professional Services and Information Technologies functions VOIP products, Security, MPLS, BGP, OSPF and staff
  • Hired and developed staff utilizing on - boarding off-boarding principals to ensure proper staff development
  • Clearly defined Tiered management principles for Tier1 and Tier2 advancement.
  • Obtained and deployed monitoring principles and toolset utilizing Netcool.
  • Completed and instituted interactive knowledge based internal website increasing staff efficiency
  • Obtained and measured staff consistency via ISM ticketing system
  • Oversee weekly/daily staff meeting and reviewed goals accomplished, action plans and problem resolution
  • Oversee implementation with correct configuration including firewall policies
  • Coordinated deployment of proprietary software within specified departmental maintenance window
  • Restructured vendor relationships into partnerships and instituted processes for consistency
  • Key directive provisioning installation customer provided router infrastructure
  • Ensured security best practices regarding client firewall configuration
  • Oversee monitoring of the data/voice communications network and online systems for potential problems
  • Prevented technical operational issues effecting revenue by acting as Managerial escalation contact point

Confidential, Tewksbury, MA

Technical Support

Responsibilities:

  • Responsible for ITIL processes and process improvement, created knowledge base.
  • Responsible for administering Apache, Tomcat, and IIS web servers running Sun solaris/Windows framework
  • Key directive provisioning installation customer specific configurations, coupled with process documentation for Support Team of engineers.
  • Demonstrated strong written and verbal communication skills, comfort with presenting to senior executives and C-level staff
  • Responsible for troubleshooting issues with HTTP and XML.
  • Documented all network-related troubles via Zoho Ticketing system
  • Willingness to work off-hours as needed to respond to technical incidents

Confidential, Chelmsford, MA

Senior Engineering contractor

Responsibilities:

  • Server Administration for configuration changes, Vaults, Streamers, Caching Gateways, Groomers (BMR, DCM’s) VOD Management.
  • OnDemand Senior Engineer/VOD Engineer experienced with administering multiple platforms networks with demonstrated creativity and success.
  • VOD (Video on Demand) DNCS, VOD Pumps, Network Management, Harmonic, coordination with Head End engineering.
  • Network Operations, Sr. Tier 2/3 Networking/ Application Support, MOTO and SA Set Top Box Testing/Troubleshooting
  • Responsible for(Cisco, Harmonic and Motorola) System Administration/Network Architecture, Application Support, Client/End user support internally and externally,
  • Implementation Cisco 40g RFG, Harmonic 9000, NSGPro integration, security, and administration.
  • Utilization of Spectrum monitoring-system
  • Responsible for matrix reporting, Define and manage deployment project phases from ongoing status of project lifecycle for NorthEast region

Confidential, Boston, MA

Director of Network Engineering / Network Operations

Responsibilities:

  • Exceed ninety five percent threshold with consistency in meeting customer specific Service Level Agreements
  • Built, matured and managed Network Operations, Professional Services and Information Technologies functions during aggressive growth in VOIP products, markets, revenues and staff
  • Hired and developed staff utilizing on-boarding off-boarding principals to ensure proper staff development
  • Clearly defined Tiered management principles for Tier1 and Tier2 advancement.
  • Obtained and deployed monitoring principles and toolset utilizing Solarwinds.
  • Completed and instituted interactive knowledge based internal website increasing staff efficiency
  • Improved leadership/champion process - Customer relationships interaction with Sales
  • Obtained and measured staff consistency via CRM ticketing system
  • Oversee weekly/daily staff meeting and reviewed goals accomplished, action plans and problem resolution
  • Oversee customer implementation with correct configuration including firewall policies
  • Coordinated deployment of proprietary software within specified departmental maintenance window
  • Restructured vendor relationships into partnerships and instituted processes for consistency
  • Contributed to Company’s Operational Strategic Plan - involvement sale - post sale customer engagement.
  • Key directive provisioning installation customer provided router infrastructure
  • Ensured security best practices regarding client firewall configuration
  • Oversee monitoring of the data/voice communications network and online systems for potential problems
  • Prevented technical operational issues effecting revenue by acting as Managerial escalation contact point

Confidential, Tewksbury, MA

Manager Network Operations

Responsibilities:

  • Saved company $30K per month per site through Champion virtual software initiative
  • Exceeded ninety five percent threshold with consistency in meeting customer specific Service Level Agreements
  • Hired and developed staff utilizing interactive internet training
  • Completed and instituted interactive knowledge based internal website increasing staff efficiency
  • Improved leadership/champion process
  • Measured staff consistency via ticketing system
  • Oversaw weekly staff meeting and reviewed goals accomplished, action plans and problem resolution
  • Coordinated deployment of proprietary software within specified departmental maintenance window
  • Restructured vendor relationships into partnerships and instituted processes for consistency
  • Contributed to Company’s Operational Strategic Plan
  • Key directive utilization of F5 - Big IP load balancing - DNS propagation
  • Oversaw monitoring of the data/voice communications network and online systems for potential problems
  • Prevented technical operational issues effecting revenue by acting as Managerial escalation contact point

Confidential, Burlington, MA

Consultant

Responsibilities:

  • Operations initiated customer satisfaction and department confidence, reversed technical staff attrition while developing tools, practices and measurement metrics
  • Initiated and deployed customer notification website
  • Instituted software and documentation product release process to improve quality, reliability and repeatability
  • Restructured vendor relationships into partnerships, instituted processes for consistency

Confidential, Andover, MA

Director of Network Operations and Engineering

Responsibilities:

  • Negotiated Vendor Maintenance Contracts within budget of $1.5 million
  • Managed and developed staff of 20 employees, developed tools, best practices and measurement metrics
  • Saved $3.2 million monthly by defining and implementing procedures, training and support systems to scale network capacity while driving down costs
  • Built, matured and managed Network Operations, Professional Services and Information Technologies functions during aggressive growth in products, markets, revenues and staff
  • Network Operations initiated customer satisfaction and department confidence
  • Increased support response, cure times and depth of support response, utilizing measured analysis
  • Initiated and deployed customer notification website
  • Instituted software and documentation product release process to improve quality, reliability and repeatability
  • Designed and built world class Network Management Center
  • Responsible for design, deployment and operation of 7X24 mission critical, data network, IT infrastructure and support organization
  • Developed and implemented disaster contingency plan
  • Managed Network Operations Center and Technical Support Engineering
  • Utilized 3rd party metrics to report daily/weekly/monthly systems/network SLA compliance
  • Insured deployment of proprietary software Lucent/Nortel, upgrades to backend infrastructure
  • Built and maintained Network Element Management systems for operational use

Confidential, Lowell, MA

Manager, Operations Center

Responsibilities:

  • Managed and developed staff of 30 individuals
  • Responsible for daily Operation of Network Operations Center, Response Center, Technical Support and Delivery Services
  • Oversaw Monitoring of the data/voice communications network and online systems for potential problems
  • Insured deployment of proprietary software
  • Acted as Managerial escalation for technical operational issues that effect customer revenue
  • Coordinated Operational issues via Clarify Ticketing system
  • Responsible for providing the technical expertise required performing extensive diagnosis of data/voice communications problems
  • Employed technical expertise and judgment to multiple vendor interactions
  • Coordinated the scheduling and timely installation of data/voice communications transmission facilities and equipment
  • Documented all network-related troubles via Clarify Ticketing system
  • Provided training for less experienced staff members

Confidential, Voorhees, NJ

Systems Designer

Responsibilities:

  • Deployed and maintained the corporate infrastructure of Confidential 's Lan/Wan technology to field office locations
  • Designed and recommend technological solutions
  • Technical advisor design through implementation
  • Produced timely deliverables to customers requiring Lan/Wan connectivity

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