SUMMARY:

• Exceptional communication skills, growing professional experience, desire to learn and apply new challenges in the field of IT
• Highly astute, energetic, and team spirited with strong work ethics. Able to fulfill numerous roles and a drive to exceed expectations
• Over 8 years of all - encompassing experience as a IT Systems analysts and with focus in business developments, software and systems
• Strong background working with clients, developers, business analysts to identify requirements, provide cost analysis, assist with creating user interfaces and develop implementation timeline
• In depth understanding of project lifecycle, including all phases of system and software development
• Participated in business project assessment, functional analysis, and requirement gathering. Converted business requirements into functional requirements
• Interacted regularly with development team, system administrators, and the senior management team to meet the deadline of Projects.
• Effective in working with business stakeholders, VP’s, Support managers on site and off site, senior project managers, and architects
• Excellent analytical skills to understand the business process and functionality, requirements and translate them to a system requirement specification
• Extensive experience in MS Office suites, MS Project, MS Visio and gathering user requirements and technical documentation. Experience in OneDrive cloud data management, configuration management.
• Experience in ITIL, ITSM and Incident knowledge management
• Conducted functional walkthrough, User Acceptance Testing (UAT) sessions, and assisted in developing user manuals for customers
• Extensive experience in methodical and resourceful approach to problem solving, root cause analysis, corrective actions to meet short and long-term business and financial, and system requirements
• Proficient in writing detailed use cases, developing test cases, working with Business Analysts, QA teams during testing’s
• Trained end users by documenting and giving presentations regarding the changes, new functionalities, and managing it with the help of configuration management
• Experience in implementing and managing SCCM database in production environment. Experience with creating and deploying application packages, OS packages
• Experience in managing Windows Server 2012 & 2016 administration, managing Domain controller, group policy administration, Active Directory and Account management,
• Acted as a liaison between Technology and Business for clear and better communications
• Experience in building and managing virtual machine and servers using various tools (VMWare, Virtual Box)
• Experience in team leadership & Coaching
• Experience in Systems Deployment & Configuration
• Experience in implementing and managing SCCM database in production environment. Experience with creating and deploying application packages, OS packages
• Experience in Unified Communication Server administration (Lync)
• Experience Active directory account management
• Extensive experience IT Multi-Platform Support
• Experience in End-user Capabilities\

TECHNICAL SKILLS:

• Confidential office suite
• Visio
• MS Project
• Office365
• OneDrive Cloud management
• JAD Sessions
• HP Quality Center
• HP ALM
• GAP Analysis
• MS SQL Server
• Enterprise content management
• Windows Server management (2008, 2012, 2016)
• Confidential /Lync server management
• Project management
• Workflow planning
• Productivity improvement
• Systems installation
• configuring and upgrading
• Security solutions
• Database Design and Management
• NOS Patches and updates
• VMWare
• vSphere
• Virtual Box
• SCCM Management
• WSUS management
• ITSM and Incident knowledge management and mentoring

PROFESSIONAL EXPERIENCE:

Manager IT Corporate Campus Support

Confidential, Southfield

Responsibilities:

• Identified opportunities for process improvements and implementation. Support the user community in system and process matters/issues. Ensure efficient customer service to internal clients and external vendors.
• Project Management: Led enterprise wide hardware/software installations; oversaw major server upgrade/expansion project that improved network access protection (NAP), terminal services and network performance; and integrated new technologies into existing data-center environments
• Served as a liaison between executive and administrative staff and Lear corporate IT to resolve business technical issues. Served as key site IT contact for Lear corporate customers and vendors
• Assisted with implementation of Windows Update Services server which greatly reduced administrator overhead for routine patching and security analysis duties
• Supported enterprise accounts with monthly revenue up to and in excess of $1 million
• Generated new business by traveling to customer sites for evaluation / recommendation of potential opportunities.
• Participated in hardware reduction cost projects by providing server virtualization technology. Provided detailed updates and plans to meet project deliverables.
• Assisted in creation and the deployment of company policies and procedures governing system security, email and Internet usage, access control, and incident response
• Provided top tier support and managed desk side support team. Responsible for team of 6 team members for Corporate desk side support, assist with new hire and mentoring. Demonstrated potential leadership qualities through team motivation, coaching,, and mentoring new hires and co-op interns
• Server as corporate IT representative on new program launches or events
• Coordinated with Service Management and Client Engineers on any non-technical or technical issues that needed clarification or understanding.
• Server as Incident manager and directed troubleshooting efforts for high severity issues by engaging with other support teams
• Identify the roles, skills and knowledge required to achieve organization goals. Ensured staff has the resources and skills needed to support all work initiatives. Participated in IT workforce deployment activities.
• Responsible for approving vendor contracts within budget authority. Review vendor contracts for alignment with desired results. Provide advice to the vendor relationship decision-making and contract development processes. Identifies and confirms performance problems and notifies Contract Managers.
• Completed projects by coordinating resources and timetables within customer departments and Central Support teams.
• Completed in-house ITIL on IT Service Management and delivery
• Provide second and third level support for Confidential UC server administration globally

Sr Systems Administrator

Confidential, Southfield

Responsibilities:

• Responsible for assisting network engineer’s configuring and deploying Confidential VOIP systems to all Lear sites globally
• Served as a system administrator to identify, diagnose, and resolved second- and third-level problems for Confidential UC servers and systems globally, new computer technology in office/field environment; communicated solutions to end-users effectively per SLA requirements in a professional manner.
• Responsible for the daily operations of computer systems including system administration, software compliance and licensing, process adherence and documentation, asset tracking, equipment installation and system backups. Installation and maintenance of equipment, application and o/s upgrades, patches, and interfaces.
• Performed 24-hour maintenance and troubleshooting on servers using a combination of onsite and remote access software. Efficiently performed system updates to adhere to DoD security guidelines.
• Supported and administered unified communication systems - Confidential, WebEx, Kontiki
• Supported and managed testing and deployment of operating system and application security patches on workstations, laptops and thin clients. Ability to build, modify and test a new image for desktop, laptops.
• Implemented patching process based on Maintenance Windows for scheduling due to requirements of the org.
• Maintained device asset management system and knowledge management systems to capture knowledge and work
• Implemented and managed SCCM database in production environment globally. Responsible for creating and deploying application packages, Windows 10 OS packages, deploying security updates and patches
• Managed, led and supported Windows 7, 10, Server 2012, Server 2016 VMware and Active Directory domain network in multi-locations
• Administered VMware virtual machines, hypervisors and clusters with support from virtualization engineers
• Developed and implemented procedures for operational processes including deployment, upgrade, migration and maintenance
• Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules.
• Responsible for testing new hardware tech’s (laptops, desktop, mobile devices) to make sure they’re compliant with corporate application standards
• Responsible software compliance, license management and asset managements for all corporate end user community
• Participated in 24x7x365 on-call rotation

Systems Administrator

Confidential, Auburn Hills

Responsibilities:

• Served as Level 2 support for all end user technical needs for corporate office
• Supported high-level quarterly meetings and respond to requests/issues accordingly by being proactive with support approach.
• Configured, maintained and provided front end support to all corporate campus video conference systems.
• Resolved technical problems with LAN, UCS, inform and liaise with relevant WAN teams when issues arise.
• Worked on various projects as a project team member and as a subject matter expert.
• Responded to assigned issues and participated in advanced troubleshooting and deployment of new devices, upgrades, fixes and new installations. Provided feedback on technical process issues to improve overall service delivery.
• Managed site scorecard reports, monitoring and metrics and recognize trends and anomalies that need to be investigated or escalated as incidents.
• Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
• Maintained knowledge of best security practices and implement in conjunction with IT security recommendations.
• Managed and created Active Directory accounts, network shares, and printing services
• Active Directory management for 100,000 + users & 100,000 + Computers globally
• Responsible for applying security updates and patches on servers, desktops, and laptops
• Setup audio visual equipment, including projectors and microphones across linked conference rooms.
• Offered Help Desk support to thousands of users worldwide, earning reputation for complex problem resolution and professionalism
• Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems
• Installed, configured, and upgraded the following operating systems and applications: Windows for Workgroups, Windows NT, Windows 98, DOS, Outlook, Confidential Office, and NetWare 3.x/4.x
• Provided desk side and phone support for over 2500 customers which resulted in high computer uptime and high customer productivity.

Senior IT Analyst

Confidential, Troy

Responsibilities:

• Adapt to changes in user demands, work environment, processes and requirements.
• Configure and install servers, Work with a wide range of servers, Dell (1950, 2950, 2650, 2450, 1750, 1850), Rackable Systems and Sun.
• Lead the project management team to upgrade Confidential Exchange 2000 to Exchange 2007, in addition to a migration from Lotus Notes to Exchange 2007
• Install setup and troubleshoot wireless network and hardware
• Ensured customer satisfaction via proven methods of communication
• Utilized Active Directory for computer account administration as well as user account administration, creation of computer accounts and modification of user accounts
• Install and dress network and power cabling, ensuring a neat and easily accessible work area.
• Manage problems dispatched by systems support analysts (NOC group)
• Performed Help Desk / PC Level II support for 5,000 + users and clients.
• Performed both hardware and software installations while doing major PC rollout.
• Installed and configured various printers with TCP/IP addressing.
• Upgraded various laptops and desktops to the latest patches and Antivirus software.