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It Manager Resume

Sterling, VA


An accomplished network administrator with a proven eighteen - year track record for providing reliable management in the delivery of critical network systems. An innovator who excels in the challenge of accurate and efficient solutions for difficult situations, leading cross-functional teams in hardware oversight, network development, and software implementation across Windows, Cisco, and Linux systems. A well-rounded and reliable leader with outstanding interpersonal skills driven to develop and grow within a strong work culture, setting goals and priorities while aligning resources to achieve timelines and maintain budgets.


Operating Systems and Applications: Windows XP, 7, 10 Windows Server 2008, 2012, 2016 and Red Hat Enterprise Linux, MS Office, Visio, IIS, SSH, VNC, Opmanager, Apache, Desktop Central, Cerberus SFTP, Wireshark, Jira Service Desk, Atlassian Confluence, Cloudberry for Amazon S3 and Glacier

Virtualization and Networks: VMware, HYPER V, and KVM, Cisco switches, routers and ASA Firewalls, Configuring VLAN’s, DHCP, NAT, ACL, STP, VTP, Failover, SSL VPN client and site to site, HP Catalyst switches, Fatpipe Load Balancer

Cloud: Amazon Web Services (S3 and Glacier) - data backup and archival, MS Azure-Office 365, AD connect, Symantec cloud security

Security: Cisco ASA firewalls, IBM Siteprotector IPS, Sophos UTM, MacAfee SIEM and DLP, Nessus, MBSA, NMAP, GPO policies, Symantec Endpoint Protection, Vipre Endpoint and Malwarebytes

Active Directory: 2012 and 2016, implementation, administration, upgrades, trusts, DHCP, DNS, Group Policies

Email administration: MS Exchange 2007, 365 and Communigate Pro email systems, Email filtering with GFI LAN Guard and Symantec cloud security

Troubleshooting and Protocols: SCSI devices, Raid, tape drives, hard drives, motherboards, power supplies, CPU, removable drives, laptop hardware, I/O device, NAS and SAN, TCP/IP, DHCP, NAT, DNS, FTP, SSL, TLS, SMTP, POP3, IMAP, SNMP, STP, VTP, VLAN


Confidential, Sterling, VA

IT Manager

  • Responsible for overseeing all IT infrastructure, security and help desk operations
  • Maintain systems and data secure at all times, complying with the latest HIPAA security standards
  • Streamlined and managed the growing AWS cloud storage infrastructure Glacier/S3 to ensure all needs were met
  • Assess network vulnerability and security, generating reports defining network health including root cause analysis
  • Developed and reviewed technical security policies and procedures to ensure corporate compliance and efficiency
  • Senior technical team member determining business needs to simplify and automate applications and services
  • Designed and implemented backup solution, replicated in real time using Zerto to remote to disaster recovery site
Confidential, Silver Spring, MD

Lead Systems Administrator

  • Responsible for the leading the delivery of technical projects, reducing overheads while migrating to new systems
  • Lead migrations to new service providers, Office 365 and setup automated patch management system
  • Delivered daily network/server infrastructure design, assessment, implementation, monitoring, maintenance, upgrades and support
  • Maintained collocated VMware infrastructure consisting of 60 Servers and over 70 TB of SAN storage systems
  • Maintained physical server room with VMware hosts, firewalls and multiple switches
  • Maintained and supported network hardware, including Cisco routers, firewalls, and catalyst switches, HP switches, Dell Servers with Raid and DRAC, HP Servers, Sophos Firewalls, end user desktops and laptops
  • Administered and maintained Microsoft Office 365/ Azure, Active Directory 2012, Windows servers 2008/2012/2016, DNS, GPO, and Skype for Business
  • Prepared software vulnerability assessment reports in conjunction with patch deployment methodology reports
  • Prepared policy enforcement reports concerning the latest policies in place and deployed to all assets

Confidential, Silver Spring, MD

IT Supervisor

  • Responsible for overseeing administration across the IT infrastructure for a midsized application service provider
  • Delivered daily network/server infrastructure design, assessment, implementation, monitoring, maintenance, upgrades and support
  • Maintained server room, 30 servers, network equipment, KVM, load balancer, IPS, UPS and environment monitors
  • Provided support and management of identified IT issues, supporting Silver Spring and remote office in New York
  • Collaborated with developers identifying requirements to provide key server platforms and coding environments
Confidential, Silver Spring, MD

Network Administrator

  • Maintain and support hardware, Cisco routers, firewalls, and catalyst switches, HP switches, Dell Servers with Raid and DRAC, HP Servers with raid, Dell desktops, and Xerox printers
  • Administer and maintain MS Exchange and 365, Active Directory 2008, Windows servers 2008/2012, DNS, Symantec Endpoint, Redhat ENT Linux, Opmanager, Hyper V and KVM virtualization
  • Assess network vulnerability and security, generating reports surrounding network health, and root cause analysis
  • Designed and implemented an innovative backup solution, utilizing Symantec NetBackup and BackupExec 2012 solutions to monitor backups, maintain system integrity and implement disaster recovery procedures

Confidential, Silver Spring, MD

Level 3 Support Technician

  • Responsible for overseeing the provision of third level support for all services offered throughout the organization
  • Improved organizational efficiency with registered domains and setup DNS, web hosting services, and email accounts
  • Collaborated effectively with vendors to provide network support for T1, DSL and dialup connections
  • Configured Cisco routers for customers, providing router and network support for all issues as required
  • Updated Cisco IOS, completing password recovery, NAT setup, DHCP, internal and external CSU/DSU, and custom designs
  • Provided administration and technical support for VPN’s, firewalls, Windows 2000 Servers, and Linux BSD systems
  • Designed and implemented Deepmetrix, a statistical analysis web program used with MS IIS 5
  • Implemented Webmail, and mail domains for SMTP and POP/IMAP mail access on Communigate pro and MS Exchange
  • Delivered outstanding customer service, effectively prioritizing, logging, ranking and maintaining an internal ticketing system

Confidential, College Park, MD

IT Consultant

  • Responsible for overseeing the delivery of advanced technical expertise and support for various companies on a contract basis
  • Developed, implemented, and documented disaster recovery procedures for businesses using NT/2000 servers
  • Designed and implemented LAN networks, installed cables, setup desktops and Cisco routers, firewalls, and network printers
  • Developed and delivered essential training to end users on the effective utilization of hardware and software packages
  • Delivered websites using Microsoft IIS with FrontPage and Macromedia Dreamweaver; and systematically set up DNS records
  • Designed, installed, and configured MS Exchange to effectively monitor routing group and queues to ensure operations
  • Serviced HP, Compaq, IBM, Dell, and generic desktops, laptops, and servers, aligning resources to be on-time and on-budget

Confidential, Fairfax, VA

Help Desk Analyst

  • Oversaw the provision of support, installations, and upgrades for hardware and software technologies for a large LAN
  • Identified specific trends of issues, utilizing route cause analysis to deliver recommendations for solutions and improvements
  • Supported +1,000 staff, maintaining open channels of communication with multi-disciplinary team to execute ideal repairs
  • Evaluated log files to identify, interpret, and analyze data to support issue resolution and increase Help Desk success record

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