Network Engineer Resume Orlando, Fl - Hire IT People

PROFESSIONAL SUMMARY:

20 years of experience working in the Telecommunications industry (Telecom) performing maintenancerepairs and installations on various phone systems.
Responsible for reestablishing service, for LAN, WAN phones, and re - con gura on. Able to clearly explain how the phones work and answer any ques ons the customer may have.
VOIP systems Avaya, Cisco, Lucent, Nortel phone systems SIP/RTP. Ability to perform moves, adds, changesport swaps.
Resolves trouble ticket issues including abbreviated dialing, configurations, and software installations and various phone models.
Proficient with MS office, Window’s 7 - 10, Outlook express, Tyler 7, Modular Messaging, Avaya and
Cisco, lucent technologies Nortel, Merlin legend
Services, Field service technician, Help desk, Customer Service.
Networking: General setup, support, and troubleshooting of servers and networks, Office, T1,Cat 5
5E,Terminations and configurations.
Capable of fulfilling task requirements and managing time in order to meet SLA, escalations, and deadlines.
Managing security around applications & controlling access permissions and privileges.

EMPLOYMENT SUMMARY:

Confidential, Orlando, Fl

Network Engineer

Responsibilities:

Confidential, Maitland, Fl

Network Engineer

Responsibilities:

Confidential, Lake Mary, Fl

Technical Support Specialist

Responsibilities:

Confidential, Lake Mary, Fl

Processing Agent

Responsibilities:

Confidential, Orlando, FL

Level 1 Technician

Responsibilities:

Voice Support Services remote Technician PBX / VOIP systems
Assigned work orders to Field Technicians (CWO) to resolved End User phone issues such as Name changes, Abbreviated Dialing,etc. voice mail Modular Messaging / Intuity Port swaps, Coverage paths, Zero out options and COR / COS.
Created Work orders in ITSP and remotely assisted with requesters and End Users.·
Software installation - RDP/ Citrix applications for Ayava IP soft phones, Adobe pro. And standard programs etc.·
Placed orders for Avaya/Cisco phone systems and accessories.
RDP remote access to add and remove programs and make adds, move, changes
Configuration and Troubleshooting Call Manager Express (CME)..
Installation and Deployment of Cisco Unity Connection 6.x, 7.x, 8.x, 9.x Routers (Cisco 3600, 3745, 3845, 2600, 2800
Installation and configuration of Cisco Unity Connection Server
Configured speed dials, hunt-groups and multiple line(s) on t he same IP Phone TMC/ Total

Confidential, Sanford, FL

Customer Service/ Marketing Agent/ Sales Rep

Responsibilities:

Confidential, New York, NY

Helpdesk

Responsibilities:

Ability to use the Siemens Manager Web portal to delete phones from the system during migrations
Troubleshoot basic IP Phone issues (phone not registering, phone with no access to voice vlanTFTP issues, etc…)
Configured network switches based on standards provided.
Configure the phones in Avaya and Cisco Communications Manager based on the standards provided or bulk administration imports
Run scripts for route changes from the PBX systems..