SUMMARY:

• Technical Support Analyst/Engineer, seeking Confidential very challenging position, providing superior architecture, and technical support services, preferably, in an Enterprise Infrastructure environment.
• Have provided administration, onsite, and remote support

TECHNICAL SKILLS:

• WINDOWS - Windows 7/8 32/64 bit; Windows Server, R2 32/64 bit.
• UNIX - UNIX SVR; Sun Solaris 8.0-10; Confidential AIX 5.3.
• LINUX - RedHat Enterprise 3.x -5.x; CentOS 5.x; Ubuntu v9.0
• Have provided support of other various versions of Linux, and UNIX.
• NOVELL - NDS, 10.0, 11.0
• Various other proprietary and open source O/S support.
• Microsoft Office Professional 2010, Visio/Project; Microsoft SQL Server 2008/2010; MySQL 5.0 - 5.5; Postgres SQL; VmWare Player and Workstation; VirtualBox; Veritas Cluster Server 5.0; Volume Manager 4.1, and 5.0; Active Directory, GPO; Oracle 10; Microsoft IIS; Microsoft Cluster Server; (MSCS and NLB), Symantec Ghost. Various other desktop, workstation, server software, and applications support.
• Lotus Notes 4.6, and 8.5; Microsoft Exchange Server 2010; Outlook 2010;
• DNS/DHCP; Terminal Services; GFI Mail Essentials; SIP, H.23, VOIP, TDM, Avaya, Cisco, and Nortel Telephony Support; Enterprise Telecommunications applications, and hardware; Cisco switches, and VPN support; Remote Access Tools; Apache, Cherokee, Tomcat Web Server, Websphere, IIS; TCP/IP, and network troubleshooting.
• Laptop, desktop configuration and maintenance; Dell, Sun, Confidential, HP, and various other workstation, and server platforms; Telecommunications equipment; Nice Perform IPVR; cabling, HB adapters; SAN and NAS unit configuration, HP OpenView; LANDesk Management Suite v9.0; Confidential LAN Manager; Microsoft SMS, SCCM, and WSUS servers; NAI e-Policy server; Symantec Ghostcast Server; Altiris AMS, and TMS; Also supported various other system hardware, and system tools.
• Confidential, EMC Networker, HP D Confidential Protector, Microsoft SQL Dump, Oracle Recovery Manager (RMAN), Quest vRanger, Symantec Backup Exec, Symantec NetBackup, Unix/Linux File System D Confidential Dumps, Veeam Backup, VMware Backup - VMDK via supported backup applications and VMDK direct backups; EMC Vnx3100, NetApp FAS3250, and Confidential Storwize V3700 storage systems support, (Lab Environment). VmWare vCenter Operations Manager for Confidential View, VmWare vSphere, Oracle VirtualBox.

WORK EXPERIENCE:

Confidential

Systems Engineer, Charlotte, NC

Responsibilities:

• Duties are: With limited direction, assist the Division Director with the re-programming, and editing of Enterprise Headend On-Demand Video Systems.
• These include Cisco DNCS, and proprietary MAS systems, comprised of Linux, and Solaris.
• Responsible for re-programming, and editing the regional VOD Headend systems for Confidential, Frequencies, Guide listings, creating and editing video source definitions.

Confidential

Desktop Deployment Engineer, Charlotte, NC

Responsibilities:

• Contracted to architect, design, build, configure, deploy, and setup an extended enterprise applications test lab, consisting of 150 physical, and 50 virtual, (VmWare VDI environments), Windows7 desktops, for Confidential High Speed Automated Test bed, for applications for their Banking and Contact Centers.
• Desktops were deployed via SCCM/Tivoli, (physical), and VmWare Confidential View/Operations Center manager, (Virtual).
• Duties included re-imaging of new pc’s, OU administration, and performing software pushes via Microsoft SCCM/Tivoli; MS SQL Server 2005/2008 d Confidential administration; VM deployment, and troubleshooting.
• Provided support of daily application code loads, per ITIL, Release and Deployment practices.
• This included; successful code migration verification; failed code load escalation and triage; working with Development teams to ascertain root cause, (ITIL), and logging issues in HP Quality Manager.

Confidential

Customer Support Engineer, Westborough, MA

Responsibilities:

• Provided Backup application support, administration, and configuration.
• Became the SME on Symantec BackupExec v 11/2010/2012 , and Confidential v8/9; Developing and implementing customer-specific action plans;
• Assisting customers with installations remotely and provide to customers
• Developed knowledge-based articles; Provided system -level expertise to resolve complex customer issues
• Responsible for Vendor Validation Lab which consisted providing in-house and field technical support for the following equipment
• EMC vnx3100, NetApp FAS 3250 Filer, Confidential Storwize V3700.
• This included: Administration, customer mock-ups, feature validation, performance, and metric captures, product environment, (O/S) compatibility testing.

Confidential

NOC Technician, Bedford, MA

Responsibilities:

• Part-time weekend position that consisted of supporting and maintaining Confidential Colocation and Managed Services Provider and hosted Network Operations Center.
• Duties consisted of; Network and dedicated server administration, (Wintel/Linux/UNIX), and systems monitoring; Alert resolution; server farm maintenance; first level help desk calls; Active Directory administration; server build outs, and system racking. Maintained Visio network diagrams, and Excel spreadsheets consisting of server, network, and systems, inventory and information.

Confidential

Windows 7 Deployment Engineer, Stamford, CT/NYC

Responsibilities:

• Assisting with the editing of the master PC image, (Symantec/Norton Ghost v15.0).
• Improving deployment strategies, processes, and procedures.
• Improving usage of the current deployment tool, (LanDesk Management Suite, v9.0), for O/S, and software package deployment, utilizing vbscripts and InstallShield.
• Physically deploying new pc’s to users. Assisted with post-deployment user support for Windows 7/Office 2010 operational procedures, questions, and issues.
• Producing Confidential working virtual desktop solution, (Microsoft Virtual PC with XP Image), for Confidential Microsoft Access 2003 d Confidential base.

Confidential

Technical Support Engineer, Norwalk, CT

Responsibilities:

• This included customer account management, and support; Ubuntu Linux troubleshooting; Windows Server 2000/ 2003/ 2008 support for Confidential ’s Windows based Backup Agent; Oracle VirtualBox support; Offsite, Cloud storage, and site to site d Confidential replication support; BMR, and Disaster Recovery support.

Confidential

IT Consultant, Fairfield County, CT

Responsibilities:

• In addition to the technical aspect, I also performed the following business administration functions: Sales and marketing of my services
• Created contract bids, Statement s of Work, (SOW), Technical proposals, and Project Plans, (as required)
• User documentation, site surveys, System schematics, and diagrams
• Conducted business meetings with prospective clients, and customers
• Cold and warm sales calls via telephone, e-mails, and onsite visits.

Confidential

Lead Technician/Onsite Project Manager, Shelton, CT

Responsibilities:

• User settings, applications, and d Confidential migrations, performed via Novell ZenWorks.
• Provided onsite Project Management for technical and administrative issues.
• Worked with UI Engineering staff to identify application bundling, and deployment issues.
• Also provided user support of Microsoft Office 2010 upgrade.

Confidential

IT Contractor, Massachusetts

Responsibilities:

• The server hardware consisted of 12 Confidential BladeSeries, and 12 standalone servers. The installed operating systems were as follows, Red Hat Linux 5, Windows Server 2003 Standard, Enterprise, Windows Server 2008 R2, Enterprise, 64 Bit Edition. Configuration consisted of server racking, BIOS, and firmware upgrading
• Also upgraded the Blade chassis AMM, application software, and firmware), O/S install, disk partitioning, patch management, network configuration, remote user access configuration, and Confidential software tools installation.

Confidential

IT Contractor, Bridgeport, CT

Responsibilities:

• Upgraded the environment from Confidential Windows work group to Confidential Windows Server 2003, Client/Server environment; created Confidential MySQL d Confidential base, running on Linux CentOS; D Confidential migration
• Workstation upgrades from Windows XP Professional, to Windows 7 Professional, and provide overall office support regarding all office technologies, (i.e. VOIP telephones, computers, wireless router, etc.

Confidential

Systems Support Engineer, Fairfield, CT

Responsibilities:

• Successfully provided Tier 3, 24/7 Global Support of IPC VOIP telecommunications equipment for the financial industry. Interfaced with in house engineering, and field personnel, to install, troubleshoot, configure, any issues with hardware, software, applications, and communications equipment.
• Worked with Development Engineering, in an effort to ascertain root cause.
• Provided project management, beta testing, and onsite support of new releases of software, hardware upgrades, rollouts, and launches. Provided day to day support of Solaris, Red Hat, and Windows servers.
• MX SQL d Confidential base; CTI,and VoIP equipment; Nice Perform IPVR software support; SIP Trunk line creation on Cisco, Avaya, and Nortel Enterprise Telephony equipment.