SUMMARY:

• COMPLEX TELECOMMUNICATIONS support, NETWORK ENGINEER/SUPPORT, project management support & Information Technology PROFESSIONAL
• 25+ Years of Combined Experience - VoIP Engineer / Project Manager/ Network Engineer/ Business Analyst; Experience in Confidential & Avaya Aura/System Manager; Performing advanced and complex problems in LINUX, VoIP/Endpoints, IVRs, Development/Deployment, Modifications & System Maintenance/Troubleshooting
• Wireshark/MST/List Traces, VoIP/SIP Telephone issues; WANs/LANs, Installation and Support.
• RFQs/RFPs; Confidential CAD Applications & Reports: DOCSIS - Cable modems; Telecom Analyst. Experience with Confidential based Applications, Call Recording software; Confidential UC/UCCE Platforms; and Multi-Vendor Platform Support; Video Conference Support Specialist. Testing
• Performance Testing, Automated load testing - LoadRunner testing on-Prem or Cloud and Deployment. Redhat Linux Admin.

DETAILED PROFESSIONAL EXPERIENCE:

Confidential, Fort Collins, Colorado

VoIP/SIP Engineer/Analyst

Responsibilities:

• Very Good knowledge of different protocols - Confidential /Avaya Nortel: VPN, VoIP/SIP - H.323, H.248, Network Services, Codecs - G.711/G.722, SIP, Wireless: VoIP Media RTP/RTCP, One-X Comm., 3rd Party Support: ACD, IVR & Dialer, CTI Reports, Confidential Call Manager, Contact Center, CAD; Telco Traffic Studies; SBC - Sonus, Enterprise, Oracle ACME; E911 Tests.
• Responsible for Operations/Implementations of select customer installations - Confidential VoIP/Contact Center; Nuance Speech Server; Voice Vault Authentication ‎ ; Unity/SpeechView Pro (Speech-to-test); Customer Voice Portal ; Data Over Cable Service Interface Specification (DOCSIS) / Confidential Unity Connection; Confidential DOCSIS - Cable Modem, Nortel -- troubleshooting and data analysis;
• Integration with PBX/Voice. Call Routing/Recording, Predictive Dialers, Troubleshooting, Installation, Configuration, Unity Voice Mail issues, ACD, Billing Apps, Confidential and NICE framework/suites;
• Integration with Nuance and Confidential system; Server FTP;
• Managing Configuration of Confidential /Avaya Switches/Routers/Firewalls; Web-based support.
• Received Multiple Awards in Product Strategy/Business Case development & Team Building;
• Voice Over IP (VoIP), Confidential /Avaya Routing and Switching, IP Protocols -- H.323 Voice to SIP Migration, VPN, SIP Configurations and Installations; Avaya Media Servers, Provide RCA.
• Support NOC/Call/Contact Center, etc., Confidential: IVR/Dialer; NICE Support/Troubleshooting;
• SBC Administration and Modular Messaging; Works well with minimum supervision/Groups;
• Subject Matter Expert on IP Telephony for Avaya Systems Platforms & customers;
• Initiated Lunch-And-Learn Project Confidential Avaya; Ability to teach other Engineers, tricks of the trade; knowledge transfer of my weekly experience: share lessons learned with other engineers.
• Write/Use SQL queries on regular basis to pull info from SAP and reports from Siebel database;

Confidential

5+ Years of Network Engineer

Responsibilities:

• Confidential Call Manager Experience - Understands and worked with Confidential Call Manager features in relationship to ACD/ Voicemail - Troubleshoot Voice/Video issues, WANs/LANs, messaging & web conferencing;
• Confidential Confidential Communication Manager Experience - worked on Confidential Confidential Contact Center Enterprise. Provided lifecycle ACD/IVR solutions for medium- to large-sized businesses with Confidential Communications. Gathered requirements directly from customers/created VISIO design documents;
• Worked with clients to gather business requirements for Confidential Contact Center Enterprise Solutions Design (UCCE - 8.x, 9.x, 10.x) releases, etc.;
• Ability to handle multiple projects & Activities simultaneously while meeting strict deadlines;
• Support Customer Requests with courtesy, efficiency and technical expertise ; Monitor servers, Network & Applications, utilizing standard tools/HP Openview- Monitor WAN, LAN, Servers, Apps
• Monitor and maintain status, operability and performance of the physical Data Center Environments.
• Primary responder for Enterprise Systems ; identify & troubleshoot Network Data/Voice technologies, Window Servers, Unix Servers, change/configuration management per requests;
• Drive operational best practices for Windows/Network/Unix systems based on tickets received;
• Experience with performing advanced and complex trouble-shooting and resolving problems related to networks, WANs/LANs or WAN/Telecommunication installation and support
• Verify the operation of customer WAN/LAN connections for specific locations; And Implementation of related Equipments: Switches, Routers, Firewalls, VPN Links, Load Balancing/Monitoring tools; Scripting Language.
• Self-motivated and dedicated; ability to utilize time effectively & good prioritization ability;
• Delivery/Incident PM Experience - Produced Daily Reports/ Commitment delivery to Stake Holders; Worked orders/dispatch Leads, using different system platforms;
• Excellent Analytical ability and Business Communication Skills; developed from managing different projects and making presentations across Avaya Global Locations; MVV/SAP.
• Ensure on time delivery of multiple projects - Multi Vendor Voice (MVV) & SAP projects;
• Defined rules and managing guidelines and financial restraints and ensure that resources are Created Audit Reports/Ensure Accuracy and Security by adopting proper tracking tools;
• Proper allocation of resources across multiple projects and stake holders;
• Ensure project uptime, reduce unplanned configuration changes, and avoid last minute changes; followed ISO guidelines and compliance as defined in the project;
• Collected data from customer base and used this data to improve progress & efficiency; project must be managed on day-by-day basis to be highly successful;
• Performed Project Analysis with minimal supervision, report to management & stake holders;
• Proficient in Microsoft Word, Project, Excel, Powerpoint & Visio; proficient in Ariba for procurement; proficient in RPM for time reporting and Borland for requirements;
• Very good communication & delivery skills; ability to communicate technical details/project components, using my technical background; Document details & Adopt ISO readiness;
• For the SAP project; SCRUM/Agile Methodologies were used successfully;
• Improved market share by 20%, and increased sales by more than 30%;

Confidential, Denver, Colorado

Test Engineer

Responsibilities:

• As the responsible test/lead engineer; I demonstrated the ability to test different products and product integration, developed test plans & test configurations. Measured & produced Reports; Monitored metrics and product performance. Responsible for troubleshooting/Reproducing problems & testing; prepared Test/Application Notes & document Configurations/Solutions in the lab & with customers;
• Expert in Window based Server Avaya Applications, Linux Server support & integration with Communication Manager features/Avaya API’s, Wireless, SAP based app; Clear Quest; Tandem QA;
• Tested/Integrated different protocols - VoIP, TDM (H.323/SIP/ISDN); Network Services.

Confidential, Denver, Colorado

Team Manager / Program Manager / Lab Manager

Responsibilities:

• Highly trained in Software order packages such as Oracle, PeopleSoft, SAP.
• Implemented Configuration Applications in SAP.
• Excellent WEB based application developer. esponsible for day-to-day team operations; responsible for all project management functions for the Configuration team, including progress tracking & budgeting.
• Expert in using MS project tools, MS Excel and other tracking tools, Scripts -- AWK, PERL, etc.

Confidential

Project Coordinator

Responsibilities:

• Developed and enhanced the Configuration Management & Project Assurance System (COMPAS) and Review Systems (User Documentation & Research Database System) - Added over 50,000 lines of code (Content management, project and process system, and integrated it into a larger document database management and development process-support system. Added features and new capabilities through six major releases - over six releases; System was used across Confidential & Confidential Bell Lab locations.
• Lead Developer using SQL, XML, C/C++ modular "code base". This was a very significant effort that enabled the COMPAS system to support multiple platforms (UNIX, Windows Platforms) from a single platform base code and tied to multiple systems POST database systems, etc.