Systems Administrator Resume Quincy, MA - Hire IT People

TECHNICAL SKILLS:

Other skills: Active Directory, Windows (XP, 7, Server 2003/2008/2012 ), TCP/IP, LAN/WAN IP address configuration, Microsoft office 2007/2010 (Word, PowerPoint, Outlook, Excel, and Access), Exchange 2010, basic Java programing, basic SQL and Hyper - V virtual server configuration, Polycom Video conferencing, Mobile Device Management (MDM) using airwatch, mobile iron and McAfee, Exchange Administration Enterprise office 365

SELECTED PROFFESSIONAL EXPERIENCE:

Confidential, Quincy, MA

Systems Administrator

Responsibilities:

I was responsible for managing site coordinators
Centralized the workflow process
Streamlined the responsibilities of site coordinators
Developed checklists for onboarding and off-boarding processes
Active directory, Exchange, Group Policy, and user profiles administration
Resolving tickets using CA Service Desk Manager
Enterprise office 365 exchange administrator
Protecting patient data and ensuring authorized data access

Confidential, Burlington, MA

QA Engineer

Responsibilities:

Integrated the records from several sources into a central database
Generated reports for the automated records transfer
Sustained the coordination between the key groups
Testing the automated transfer of health records from FTP server to warehouses and database
Ensuring that health data is well tabled and ready for data analytics
Imaging, Installing and upgrading of software (Oracle, Hyperion, Netezza)
Active directory, Group Policy, Local and Roaming user profiles administration
Outlook user configuration and maintenance
Providing support for VPN (VMware View Client)
Giving technical support via telephone, email and remote desktop
Reviewing cases/tickets and escalating them accordingly
Resolving 20 tickets per day using Zendesk Ticketing system
Apple and Android mobile device configuration
Mobile iron configuration and support
Mobile device management (MDM) using mobile iron
McAfee endpoint encryption management for laptops

Confidential, Somerville, MA

Helpdesk Analyst

Responsibilities:

Scheduled the use of all the virtual rooms for video conferencing
Connected all the remote devices before video conferencing
Supervised all the team players
Polycom Group Series (video conferencing)
Electronic Health Record (EHR) support
Airwatch Mobile device management (MDM)
AD user profile configuration
Remote user support
Data center co-location support

Confidential, Boston, MA

Systems Administrator

Responsibilities:

Implemented smooth onboarding for new hires
Developed user tools and profiles for new hires and new servers
Improved the workflow process for new hires
Imaging, Installing and upgrading of software (Windows XP, 7 and 8)
Active directory, Group Policy, Local and Roaming user profiles administration
Outlook user configuration and maintenance
Providing support for VPN and Sonic-Wall clients
Giving technical support via telephone, email and remote desktop
Reviewing cases/tickets and escalating them accordingly
Hard drive encryption and failure recovery
Resolving 30 tickets per week using Spice works.
Configuring virtual servers using Hyper-V manager (Windows Server 2008/2012)
Apple, Dell, HP, Lenovo mobile device management (MDM)
Mobile device encryption

Confidential, Burlington, MA

Systems Administrator

Responsibilities:

Restructured the cabling and labeling in the data center
Simplified the troubleshooting of network failure
Induced a winning team spirit
Resolving 40 tickets per day using the HP Service manager
Cooperate antivirus/antimalware ( Confidential /Symantec) installation and management
Monitoring data backups, using Symantec software and Confidential antivirus
Installed Confidential endpoint encryption on mobile devices
Remote desktop support

Confidential, Norwood, MA

Support Advisor

Responsibilities:

Managing the program resources for students
Diagnosing and troubleshooting technical problems in a multi-user environment
Ensuring that all the labs were done on schedule

Confidential

Music Teacher

Responsibilities:

I was in charge of preparing the student curriculum and coordinating student resources
Coordinated students preparation for final exams
Supervised all the students music projects
Music performance stage shows coordinator
Worked closely with diverse students, faculty, and administrators, providing private and group piano/music lessons
Music director and Pianist-conductor for Mbabane singers

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Systems Administrator Resume

Quincy, MA

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