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Systems Administrator Resume

Quincy, MA

TECHNICAL SKILLS:

Other skills: Active Directory, Windows (XP, 7, Server 2003/2008/2012 ), TCP/IP, LAN/WAN IP address configuration, Microsoft office 2007/2010 (Word, PowerPoint, Outlook, Excel, and Access), Exchange 2010, basic Java programing, basic SQL and Hyper - V virtual server configuration, Polycom Video conferencing, Mobile Device Management (MDM) using airwatch, mobile iron and McAfee, Exchange Administration Enterprise office 365

SELECTED PROFFESSIONAL EXPERIENCE:

Confidential, Quincy, MA

Systems Administrator

Responsibilities:

  • I was responsible for managing site coordinators
  • Centralized the workflow process
  • Streamlined the responsibilities of site coordinators
  • Developed checklists for onboarding and off-boarding processes
  • Active directory, Exchange, Group Policy, and user profiles administration
  • Resolving tickets using CA Service Desk Manager
  • Enterprise office 365 exchange administrator
  • Protecting patient data and ensuring authorized data access

Confidential, Burlington, MA

QA Engineer

Responsibilities:

  • Integrated the records from several sources into a central database
  • Generated reports for the automated records transfer
  • Sustained the coordination between the key groups
  • Testing the automated transfer of health records from FTP server to warehouses and database
  • Ensuring that health data is well tabled and ready for data analytics
  • Imaging, Installing and upgrading of software (Oracle, Hyperion, Netezza)
  • Active directory, Group Policy, Local and Roaming user profiles administration
  • Outlook user configuration and maintenance
  • Providing support for VPN (VMware View Client)
  • Giving technical support via telephone, email and remote desktop
  • Reviewing cases/tickets and escalating them accordingly
  • Resolving 20 tickets per day using Zendesk Ticketing system
  • Apple and Android mobile device configuration
  • Mobile iron configuration and support
  • Mobile device management (MDM) using mobile iron
  • McAfee endpoint encryption management for laptops

Confidential, Somerville, MA

Helpdesk Analyst

Responsibilities:

  • Scheduled the use of all the virtual rooms for video conferencing
  • Connected all the remote devices before video conferencing
  • Supervised all the team players
  • Polycom Group Series (video conferencing)
  • Electronic Health Record (EHR) support
  • Airwatch Mobile device management (MDM)
  • AD user profile configuration
  • Remote user support
  • Data center co-location support

Confidential, Boston, MA

Systems Administrator

Responsibilities:

  • Implemented smooth onboarding for new hires
  • Developed user tools and profiles for new hires and new servers
  • Improved the workflow process for new hires
  • Imaging, Installing and upgrading of software (Windows XP, 7 and 8)
  • Active directory, Group Policy, Local and Roaming user profiles administration
  • Outlook user configuration and maintenance
  • Providing support for VPN and Sonic-Wall clients
  • Giving technical support via telephone, email and remote desktop
  • Reviewing cases/tickets and escalating them accordingly
  • Hard drive encryption and failure recovery
  • Resolving 30 tickets per week using Spice works.
  • Configuring virtual servers using Hyper-V manager (Windows Server 2008/2012)
  • Apple, Dell, HP, Lenovo mobile device management (MDM)
  • Mobile device encryption

Confidential, Burlington, MA

Systems Administrator

Responsibilities:

  • Restructured the cabling and labeling in the data center
  • Simplified the troubleshooting of network failure
  • Induced a winning team spirit
  • Resolving 40 tickets per day using the HP Service manager
  • Cooperate antivirus/antimalware ( Confidential /Symantec) installation and management
  • Monitoring data backups, using Symantec software and Confidential antivirus
  • Installed Confidential endpoint encryption on mobile devices
  • Remote desktop support

Confidential, Norwood, MA

Support Advisor

Responsibilities:

  • Managing the program resources for students
  • Diagnosing and troubleshooting technical problems in a multi-user environment
  • Ensuring that all the labs were done on schedule

Confidential

Music Teacher

Responsibilities:

  • I was in charge of preparing the student curriculum and coordinating student resources
  • Coordinated students preparation for final exams
  • Supervised all the students music projects
  • Music performance stage shows coordinator
  • Worked closely with diverse students, faculty, and administrators, providing private and group piano/music lessons
  • Music director and Pianist-conductor for Mbabane singers

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